American Express Business Travel Drives Service Excellence Through New Web Portal.eXplore Promotes Greater Efficiency and Cost Savings with a Single Gateway to Travel Information and Related Services NEW YORK New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of -- American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. Business Travel, a global industry leader in business travel management, unveiled eXplore, a new Web portal See portal. that provides users with a single point-of-entry interface to travel and related products, services and information. A fully customizable solution, eXplore empowers travelers and drives efficiency with anytime, anywhere access to needed resources. Cost savings are expected from increase usage of online booking technology and improved traveler compliance to policies driven by an ability to communicate changes on demand. eXplore is built on a platform that is flexible and scalable allowing for seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of new functionality and services. "eXplore is the latest in a series of innovations from American Express aimed at reinventing the way business travelers purchase travel and related services, and access information relevant to their needs and preferences," said Lisa Durocher, senior vice president, global marketing, American Express Business Travel. "In the months to come, eXplore will integrate our next generation Profile technology, driving greater flexibility in the profiling of content to include traveler preferences and corporate hierarchy and paving the way for future capabilities such as dining and entertainment recommendations, social networking See social networking site. social networking - social network and collaboration tools A collaboration tool is something that helps people collaborate. The term is often used to mean collaborative software, but collaboration tools were being used before computers existed, a piece of paper can for example can be used as collaboration tool. , mobile device access and more." The eXplore portal delivers information, applications and processes gathered from external and internal Web sites on an interface that is customizable to provide a unique experience for each user. The solution uses a series of portlets, or individual windows to integrate custom-driven content from different sources onto one landing page. Through the portlets, eXplore users can book travel, receive news and alerts from American Express or their company, view destination information, access itineraries and invoices, as well as employ relevant travel tools such as a currency converter. Content available through eXplore is also personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. for users based on their language, country, region and role. For example, travel or procurement managers will be provided with unique access to travel expense management tools such as AXIS @ work through a custom portlet A small window on a portal page. Portlet technology allows a portal page to be customized more quickly either internally by the development team or by the end user. Portlet technology can come as an adjunct to a portal server or as optional interfaces to ERP applications. . Individual preferences such as news feeds, weather in select cities and links to favorite websites are also customizable. Future integration is expected with other American Express products such as charge card and international payments services. "eXplore helps corporations maximize savings by increasing online travel booking adoption rates, driving efficiencies through faster access to content and increasing compliance to policy through targeted reinforcing communication," Lisa Durocher continued. eXplore is currently being deployed across the American Express Business Travel customer base in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Australia, Germany, Norway, Sweden, Denmark and France with plans for rolling it out in other markets across Europe, Mexico, and South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. later this year and next. About American Express Business Travel American Express Business Travel (www.americanexpress.com/businesstravel), a division of American Express Company, is committed to helping its clients maximize the greatest return on their travel investment through increased cost savings, world-class customer service and greater spending control. Ranging from small businesses to multinational corporations
service industry - an industry that provides services rather than tangible objects , strategic sourcing and supplier negotiation support, alongside global customer service available online and offline. The Company also provides a dynamic online community (www.BusinessTravelConneXion.com) harnessing the collective intelligence of those in the business travel industry offering a variety of perspectives, best practices, current research and industry news. American Express operates one of the world's largest travel agency networks with locations in over 140 countries worldwide. The Company processed $25.4 billion in global travel sales in 2008. American Express Company (www.americanexpress.com) is a leading global payments, network and travel company founded in 1850. |
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