American Diabetes Association Gets an Efficiency Boost From FrontRange Solutions; Non-profit Deploys HEAT Service & Support to Improve Global Technical Support Services.Business Editors/High-Tech Writers COLORADO SPRINGS Colorado Springs, city (1990 pop. 281,140), seat of El Paso co., central Colo., on Monument and Fountain creeks, at the foot of Pikes Peak; inc. 1886. It is a year-round resort and a booming military, technological, and commercial city. , Colo.--(BUSINESS WIRE)--Sept. 16, 2003 FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc., a global leader of integrated business relationship solutions, today announced that The American Diabetes Association The American Diabetes Association, or the ADA, is an American health organization providing diabetes research, information and advocacy. Founded in 1940, the American Diabetes Association conducts programs in all 50 states and the District of Columbia, reaching hundreds of (ADA Ada, city, United States Ada (ā`ə), city (1990 pop. 15,820), seat of Pontotoc co., S central Okla.; inc. 1904. It is a large cattle market and the center of a rich oil and ranch area. ) recently purchased FrontRange HEAT(R) Service & Support(TM) software for its delivery of IT services to staff. Specifically, HEAT Service & Support software will allow ADA's IT&S Division to improve their help desk efficiency and optimize optimize - optimisation service and support for over 1000 employees and volunteers. The American Diabetes Association is the nation's leading non-profit health organization providing diabetes research, information and advocacy. HEAT on-site implementation and training was purchased to replace a legacy system with FrontRange's flexible solution with a lower total cost of ownership. "HEAT is very intuitive and is a more robust system than what we previously used," said Penny De Veira, director of support solutions for the American Diabetes Association. "FrontRange Solutions understood our business and ironed out our needs in advance, which made the installation seamless." In order to select the best solution for their needs, the ADA put together a comprehensive analysis of FrontRange products and competitors, which included live pilots of three systems and side by side technical comparisons. An ADA IT&S Task Team thoroughly evaluated various platforms and how HEAT would fit with their infrastructure. Live pilot systems were then created by installing the software, importing records into the pilot systems and logging calls without training while a technical team managed the data import, system configuration and customization. The ADA also contacted leading industry analysts for product recommendations. HEAT outperformed the competition for the ADA's business, winning for its service level management, issue and project tracking as well as low administration cost, features and functionality. "Non-profit customers are increasingly selecting HEAT because it offers a unique combination of features and affordability in a customizable solution," said Ted Manakas, FrontRange senior vice president and general manager of Americas. "As a full-featured, yet easy-to-use help desk solution, HEAT can immediately help non-profit organizations A non-profit organization (abbreviated "NPO", also "non-profit" or "not-for-profit") is a legally constituted organization whose primary objective is to support or to actively engage in activities of public or private interest without any commercial or monetary profit purposes. streamline their service and support processes for greater productivity." About FrontRange Solutions Inc. FrontRange Solutions Inc. develops software and solutions that allow organizations to manage a wide variety of business relationships and provide exceptional service. Solutions include: the industry leading GoldMine family of software for business relationship management, team-based contact management and sales forces automations; the award-winning HEAT software line for world-class, complete service management including Help Desk, Knowledge, Asset and Service Level Management; and GoldMine CustomerIQ, delivering the next generation of industry-specific solutions. Market-leading customer companies include Shell Oil, Coca-Cola, Chevron, Prudential Prudential is the name of two different companies and buildings named after them: Companies:
An international market leader in customer-centric software for almost 15 years, FrontRange Solutions is headquartered in Colorado Springs, Colo., with offices in Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , United Kingdom, Germany, South Africa South Africa, Afrikaans Suid-Afrika, officially Republic of South Africa, republic (2005 est. pop. 44,344,000), 471,442 sq mi (1,221,037 sq km), S Africa. , Australia, Singapore, and China. For more information about FrontRange, call 800-776-7889 or visit www.frontrange.com. |
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