American Automobile Association 'AAA' Selects Centergistic Solutions' AgentView Enterprise for Contact Center Performance Management.ORANGE, Calif. -- The American Automobile Association American Automobile Association (AAA), federation of American automobile clubs, est. 1902. AAA provides a number of benefits to its members, including emergency road service; national and international travel assistance, e.g. (AAA AAA: see American Automobile Association. (Triple A) A common single-cell battery used in a myriad of electronic devices of all variety. Like its double A (AA) cousin, it provides 1.5 volts of DC power. When used in series, the voltage is multiplied. ) of Michigan has selected Centergistic Solutions' AgentView(R) Enterprise Performance Management software to serve their 200-seat contact center in Omaha, Neb. The AgentView system will collect and create combined metrics from AAA's Avaya CMS (1) See content management system and color management system. (2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system. ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. system. They will use a combination of real-time data Real-time data denotes information that is delivered immediately after collection. There is no delay in the timeliness of the information provided. Some uses of this term confuse it with the term dynamic data. and cumulative totals to provide a total performance picture. They have also purchased seven LED displays for high-impact visibility. AAA is an existing AgentView customer with the system installed in four existing locations. AgentView Enterprise is a real-time performance management system that collects and combines key data from any data source in the contact center. AgentView allows the user to create performance indicators that can be published to virtually any system, such as the desktop, plasma, readerboards, TV monitors and to the Web for 24/7 global access. About AAA AAA Michigan offers automotive, travel, insurance and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. to more than 1.7 million members in Michigan. It is part of The Auto Club Group (ACG ACG American College of Gastroenterology; angiocardiography; apexcardiogram. AcG accelerator globulin (coagulation factor V). AcG accelerator globulin (clotting factor V). ), the largest affiliation of AAA clubs in the Midwest, with 4.1 million members in eight states. ACG clubs belong to the national AAA federation, a not-for-profit organization, with more than 47 million members in the United States and Canada. About Centergistic Solutions Centergistic Solutions Inc. provides an award-winning family of enterprise performance management software solutions for today's dynamic contact center environment. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone working in the contact center. Our flagship products, AgentView(R) Enterprise and AgentView(R) Enterprise Performance Management are award-winning integrated real-time and historical analytics systems currently installed in over 3,000 contact centers worldwide. Centergistic has headquarters in Orange, with offices throughout the United States as well as international distribution. |
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