America West Airlines Keeps Keynote on Board to Ensure Fast, Efficient Online Ticketing.SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--June 5, 2001 Business Editors Keynote Data Measures, Assures and Improves Web Site Performance to Optimize the Online Experience for America West Customers Keynote Systems Keynote Systems, Inc. provides measurement and monitoring, service level and customer experience management services to customers to improve e-business performance by reducing costs, improving customer satisfaction and increasing profitability. (Nasdaq:KEYN), The Internet Performance Authority(R), is the choice of America West Airlines America West Airlines was one of the United States' ten major airlines. The airline was based in Tempe, Arizona, and is now a part of US Airways Group. At the time of its integration into US Airways, the airline maintained two hubs, one at Phoenix Sky Harbor International (NYSE NYSE See: New York Stock Exchange : AWA AWA As Well As (internet chat lingo) AWA Animal Welfare Act AWA Australian Workplace Agreement AWA America West Airlines AWA Anime Weekend Atlanta (Anime convention in Atlanta, GA) ), the nation's ninth largest carrier, to ensure high quality of service for customers using the Internet for travel information and reservations. The carrier has used Keynote Perspective(TM) measurements for two years with great success to measure the speed and reliability of its americawest.com Web site, to enhance customer satisfaction and to maintain the company's edge in the highly competitive travel market. The Keynote data ensures America West Airlines customers can consistently and quickly access key travel features such as reservations, flight status, seat assignments and frequent flyer frequent flyer Hospital practice A popular term for a Pt who is regularly admitted to a particular ER or health care facility, for various reasons accounts at americawest.com. Keynote's data, derived from a global network of measurement computers, gives an accurate end user perspective on how quickly and smoothly America West's Web site loads and operates. This information enables the airline to diagnose and improve any site performance issues for optimum performance at all times. Keynote's customizable alarm functions provide notification to America West Web site personnel of potential issues so they can be addressed before becoming a noticeable concern for its customer base. "Many of our customers prefer to purchase their tickets at americawest.com because of the speed and convenience, therefore we want to ensure that our customers can easily make and confirm their reservations on our Web site as well as consistently receive a high level of customer service online," said Bernie Han, senior vice president, marketing and planning. "Keynote's expertise in online performance services helps America West accomplish those goals." "The airline and travel industries are highly competitive and on the Internet those competitors are only a click away. Web site performance is a bottom line issue. Using Keynote performance data America West Airlines can identify and pinpoint problems and accelerate problem-solving to help minimize revenue losses caused by Web site downtime," said Matt Parks, director of product management, Keynote Systems. "With so many features on its Web site, such as vacation packages, flight status and frequent flyer programs, it's critical that America West Airlines provides problem-free, fast, 24x7 access to its Web site increasing online business and encouraging repeat customers." About Keynote Perspective Keynote Perspective provides measurement of both publicly available and secure page download times. Measurements are made over T1 and T3 lines representing the "at work" experience. At scheduled intervals, the Keynote network of measurement computers survey key Web site metrics, including Web page access, download, and transaction execution times. The measurements are then delivered to Keynote customers via daily summary reports and threshold-based alarms. In addition, Keynote customers can view an instant, up-to-the-minute graphical analysis of performance data from a Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. using Keynote's robust, easy-to-use online interface. About America West Airlines America West Airlines, the nation's ninth-largest carrier, serves 92 destinations with more than 900 daily departures in the U.S., Canada and Mexico. With its codeshare partners, America West serves more than 180 destinations worldwide. America West Airlines is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of America West Holdings America West Holdings Corporation is an Arizona-based company owned by US Airways Group Inc. Its primary holding is America West Airlines. America West's corporate offices in Tempe are housed in one of the first commercial high-rise buildings constructed in the downtown Corporation, an aviation and travel services company with 2000 sales of $2.3 billion. About Keynote Keynote Systems (Nasdaq "KEYN"), The Internet Performance Authority, is the worldwide leader in Internet performance services that enable corporate enterprises to monitor, benchmark, test, diagnose and improve the quality of service of their e-business applications and systems both inside and outside the firewall. Keynote's Perspective(TM) family of services benchmarks and assures the performance of Web page downloads, transactions and audio and video streams. KeyReadiness(TM) is an outsourced Web site load testing Load testing is the process of creating demand on a system or device and measuring its response. In mechanical systems it refers to the testing of a system to certify it under the appropriate regulations (LOLER in the UK - Lifting Operations and Lifting Equipment service designed from the ground up to reflect the unpredictable and dynamic nature of Web traffic. The service brings unprecedented new degrees of accuracy and realism to the load testing market. More than 2,900 corporate IT departments, Web hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. companies and Internet service and content delivery providers around the world have implemented the company's easy-to-use and cost-effective services to benchmark and manage the performance of their Web sites. Keynote Systems, Inc. was founded in 1995 and is headquartered in San Mateo, California San Mateo is a city in San Mateo County, California, in the San Francisco Bay Area. It is one of the larger suburbs on the San Francisco Peninsula, located between Burlingame to the north, Foster City to the East, and Belmont to the south. . The company can be reached at www.keynote.com or by phone in the U.S. at 650-522-1000. (c) 2001 Keynote Systems. The Internet Performance Authority and Perspective are either trademarks or registered trademarks of Keynote in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. |
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