AmeriHealth Administrators Choose SilverStream Application Server as Foundation for New Customer Service and Support Solution.Business/Technology Editors BILLERICA, Mass.--(BUSINESS WIRE)--July 10, 2000 State-Of-The-Art Intranet System Enables AmeriHealth To Provide Outstanding Customer Service SilverStream Software, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : SSSW), The eBusiness Platform Company, today announced that AmeriHealth Administrators has chosen the SilverStream Application Server for its new state-of-the-art Customer Service System. SilverStream's standards-based application server delivered fast time-to-market, flexibility and rich features to meet AmeriHealth Administrators e-business objectives. As a provider of customer service, support and claim processing for large, self-insured companies throughout the U.S., AmeriHealth Administrators' success depends on its ability to be responsive to customers' needs. Working with Frontline Solutions, AmeriHealth Administrators built a robust customer service system that enables customer service representatives to track calls through the steps of the claims process in real-time. As calls are received from customers, representatives can immediately access personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. records, answer specific questions or direct the call to the appropriate department to address any issues regarding existing claims. "In order to stay competitive in today's healthcare business, we needed to implement a streamlined, state-of-the-art customer service process," said Leo Leo, in astronomy Leo [Lat.,=the lion], northern constellation lying S of Ursa Major and on the ecliptic (apparent path of the sun through the heavens) between Cancer and Virgo; it is one of the constellations of the zodiac. Watt, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. for AmeriHealth Administrators. "The SilverStream-based system helps us stay competitive by providing our clients with up-to-the-minute reports and analysis that enable them to stay on top of their insurance plans." The new system dramatically improves customer service responsiveness and provides the customer service staff with the capabilities to easily generate reports and analysis necessary to make critical healthcare decisions. The comprehensive features of the SilverStream-based system allows AmeriHealth Administrators to better service their clients and to provide them with the most current claims information necessary to make more educated choices and decisions for employees. About AmeriHealth Administrators AmeriHealth Administrators, located in Horsham, PA, is a leading healthcare industry support company providing insurance claims service, support and processing to many of the self-insured Fortune 500 companies in the U.S. About SilverStream SilverStream Software, Inc., The eBusiness Platform Company, delivers software and services that enable businesses to create, deploy and manage eBusiness applications. Used in corporations throughout the world, SilverStream Software products are changing the way business is being conducted in Global 2000 companies such as ARCO ar·co adv. & adj. Music With a bow. Used chiefly as a direction to indicate the resumption of bowing after a pizzicato passage. Adj. 1. , Ameritech, Bell Atlantic, Chevron, and the Chicago Stock Exchange Chicago Stock Exchange (CHX) A major exchange trading only stocks, with 90% of trades taking place on an automated execution system, called MAX. . SilverStream Software, http://www.silverstream.com, is publicly traded on the NASDAQ national market under the symbol (SSSW) and is based in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. . SilverStream is a registered trademark of SilverStream Software, Inc. All other names are trademarks or registered trademarks of their respective owners. This release contains information about management's future expectations, plans and prospects that constitute forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. for purposes of the safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. provisions under The Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Actual results may differ materially from those indicated by these forward-looking statements as a result of various important factors including, but not limited to, market acceptance of our products and services and their enhancements, uncertainty related to consummation of binding agreements with AmeriHealth Administrators and prospective business partners, competition, development of the market place, product development and enhancement, technological changes and other factors that are discussed in the Company's most recent annual report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. and other documents that are periodically filed with the SEC. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion