Amdocs to Provide Nextel with a Seven-Year Outsourcing Solution.Business Editors/High-Tech Writers RESTON, Va.--(BUSINESS WIRE)--Nov. 29, 2000 Solution Provides Comprehensive Customer Care and Billing Solutions for Nextel's Voice and Data Operations Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of customer care, billing and order management solutions for communications and IP services, announced entry into a seven year outsourcing agreement with Nextel Communications Nextel Communications, styled NEXTEL, (Former NASDAQ: NXTL) which is now known as the Sprint Nextel Corporation was a telecommunications firm based in the United States. Known for providing a nation-wide mobile communications system. (Nasdaq: NXTL), a leading provider of integrated digital wireless telecommunications services. Under the agreement, Amdocs will provide Nextel's domestic operations with a comprehensive billing and customer care information outsourcing solution, including software and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services for end-to-end customer care and billing systems, data center, and billing operations. Amdocs is also providing Nextel with implementation and conversion services. The Amdocs solution will support Nextel's more than six million wireless subscribers across the US. Amdocs' system will support Nextel's rapidly growing convergent operations, providing a unified customer view, and integrating a variety of customer critical information regarding Nextel's multiple service offerings of wireless data and voice technologies including Nextel Direct Connect(R), digital cellular, short messaging See SMS. , data transmission and wireless Internet services. The solution will be based on Ensemble, Amdocs' customer care and billing system. "We chose the Amdocs solution because it involves a proven platform customized to deliver a cost-effective solution for our needs," said Dick LeFave, Senior Vice President and Chief Information Officer at Nextel. "As we continue to experience dramatic increases in subscriber volumes, scalability is a key issue. Another key requirement is advanced support for complex corporate accounts which represent a very important element in our business environment." Norman Rafalowitz, Amdocs Senior Vice President, International Marketing, said, "Nextel is a very future-oriented, forward-looking company, in both the technological and business arenas. We are delighted to be working with Nextel as they continue their rapid expansion. In providing Nextel with a complete outsourcing solution, we look forward to a productive long-term relationship." About Nextel Nextel Communications, Inc., headquartered in Reston, VA, is a leading provider of fully integrated wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. services and has built the largest guaranteed all-digital wireless network in the United States covering thousands of communities across the United States. Nextel and Nextel Partners, Inc. currently serve 98 of the top 100 U.S. markets. The Nextel National Network offers a fully integrated wireless communications tool with digital cellular, text/numeric paging, wireless Internet access, and Nextel Direct Connect(R)- a digital two-way radio feature. In addition, through Nextel International, Inc., Nextel has wireless operations and investments in Canada, Chile, Mexico, Argentina, Brazil, the Philippines, Peru, and Japan. Please visit the Company's Web page at http://www.nextel.com About Amdocs Amdocs is the world's leader in customer care and billing systems for communications and Internet service providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. . Amdocs has an unparalleled success record in project delivery of its mission-critical products. With over 7,300 information systems professionals deployed worldwide, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com Amdocs is first-to-market with customer care and billing solutions for mobile IP. Amdocs supports advanced mobile IP functionality, helping mobile service providers (MSPs) move first with revenue sharing revenue sharing Funding arrangement in which one government unit grants a portion of its tax income to another government unit. For example, provinces or states may share revenue with local governments, or national governments may share revenue with provinces or states. , sponsored services and mCommerce. The breadth of Amdocs' CC&B offerings allows MSPs to adopt the mobile IP business model best suited to their needs. Amdocs offers IAF (Internet Application Framework) A suite of software development technologies from Ross Systems, Inc., Atlanta, GA (www.rossinc.com) that is the backbone of its iRenaissance Suite. Meta-data driven, IAF comprises a . Horizon for standalone or hybrid operations, integrated with the MSP's existing CC&B solution. Amdocs' Ensemble product, which is installed at leading mobile carriers worldwide, is being deployed to support the rollout of GPRS (General Packet Radio Service) The first high-speed digital data service provided by cellular carriers that used the GSM technology. GPRS added a packet-switched channel to GSM, which uses dedicated, circuit-switched channels for voice conversations. and WAP (1) (Wireless Access Point) See access point. (2) (Wireless Application Protocol) A standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages. services in convergent voice-IP environments. About Ensemble Ensembletm is Amdocs' platform for customer care, billing and order management solutions in voice and data environments. Ensemble supports convergent multi-service operations, including voice and IP services in wireline and wireless environments. The system utilizes a scaleable, multi-tier, client-server UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). platform and has been proven to support the high-volume performance requirements of leading carriers. |
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