Amdocs to Provide Customer Care & Billing System to Pelephone.TEL AVIV Tel Aviv (tĕl əvēv`), city (1994 pop. 355,200), W central Israel, on the Mediterranean Sea. Oficially named Tel Aviv–Jaffa, it is Israel's commercial, financial, communications, and cultural center and the core of its largest , Israel--(BUSINESS WIRE)--July 12, 1999-- Pelephone views billing system as key for implementing One Stop Shopping strategy Pelephone, the Israeli cellular carrier, announced that it has signed an agreement with Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the St. Louis-based leader in customer care, billing and order management solutions for the telecommunications industry, to implement Amdocs' Ensemble system. The Amdocs system, considered best-of-class in the global telecom industry, will be the key instrument for Pelephone in providing customer care and billing services to its one million customers. Pelephone Managing Director and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Yigal Bar-Yossef, said, "An advanced and flexible billing system is the foundation for implementing Pelephone's 'One Stop Shopping' strategy to provide our customers with overall communications solutions. Moreover, the Amdocs system is distinguished by its flexibility enabling rapid adaptation and the addition of new features in accordance with changing technological, customer and market needs. This flexibility is critical in an increasingly competitive telecom business environment." The solution to be provided by Amdocs is based on Ensemble, an advanced, comprehensive set of customer care and billing products for convergent telecom operations. Amdocs developed the Ensemble system based on its experience working with leading telecommunications companies See telecom company. around the world. The Ensemble platform is a modular system, utilizing a three-layer architecture, Oracle database, TP monitor and a Windows-based user interface. Ensemble has been proven to support high volumes, including installations for telecom companies with several million customers. The new customer care system will enable Pelephone customers to carry out activities -- such as purchasing, account inquiries, addition of services, and payment -- from every point of interface with Pelephone, including phone-in service, retail outlets retail outlet n → punto de venta retail outlet n → point m de vente retail outlet retail n → , customer service centers, and via the Internet. Pelephone appointed a dedicated team to conduct the vendor selection process for the new customer care and billing system. The vendor selection team worked intensively over the past several months, examining a number of potential suppliers. Amdocs was the leading candidate, taking into account all the parameters defined by the Pelephone team. About Amdocs Amdocs is a leading provider of product-driven customer care, billing and order management solutions to premier telecommunications companies worldwide. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. of over 3,700 information systems professionals dedicated to the telecommunications industry, Amdocs has an installed base of successful projects with more than 70 major telecommunications companies throughout the world. For more information visit, our Web site at www.amdocs.com About Ensemble Ensemble(TM) is a set of customer care and billing products for telecom providers. Ensemble supports the full range of fixed-line and mobile services, including local, cellular, data, long distance, international, paging, pre-paid, cable, Internet, and Voice Over the Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (VOIP (Voice Over IP) A digital telephone service that uses the public Internet as well as private backbones instead of the traditional telephone network. Many companies, including Vonage, 8x8 and AT&T (CallVantage), typically offer calling within the country for a ). The system can be configured to support single-service and convergent multi-service operations in both retail and wholesale billing environments. Ensemble includes advanced capabilities such as a flexible customer hierarchy facility and a multi-service rating engine. The system utilizes a scaleable, client-server UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). platform and has been proven to support the high-volume performance requirements of leading carriers. About Pelephone Pelephone Communications Ltd., the first cellular carrier in Israel, was founded in 1986, and currently supports around one million customers. The company is jointly owned by Bezeq, Israel's national telecommunications service provider A Telecommunications Service Provider or TSP is a type of Communications Service Provider that has traditionally provided telephone and similar services. This category includes ILECs, CLECs, and mobile wireless companies. , and Motorola. Bezeq and Motorola are among the leading companies in the Israeli economy, specializing in advanced technology, with expertise and experience in the provision of telecommunication services. Pelephone offers its customers a wide range of advanced cellular services in Israel. Located in Tel Aviv, Pelephone has over 1,000 employees. |
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