Amdocs is First to Offer Integrated CRM, Ordering and Billing Solution; Completely Integrated, Customer-Centric Solution Brings Superior Benefits to Service Providers.

Business Editors & Technology Writers

CTIA Wireless 2002

ORLANDO, Fla.--(BUSINESS WIRE)--March 18, 2002

(CTIA Wireless 2002, Booth #3406)-Amdocs (NYSE: DOX), the world's leading provider of CRM, billing and order management systems to the communications industry, today unveiled the first end-to-end solution for service providers, offering integrated customer relationship management (CRM) and billing applications.

No other single CRM or billing vendor provides this powerful combination. With this offering, Amdocs delivers on the promise of reduced costs, faster time-to-profit, improved customer service and greater customer satisfaction--everything CRM was meant to achieve.

"Today Amdocs delivers a solution that addresses real world problems for Service Providers: how to increase customer satisfaction through superior customer service while avoiding the costly and difficult job of integrating their CRM and billing solutions. Now for the first time customers can choose a truly integrated solution for both the front and back office with "out-of-the-box" integration from the world's leading billing platform to the world's leading solution for Communications CRM," stated Peter Hurst, Vice President of Marketing and Alliances at Amdocs ClarifyCRM Division. "We believe that the Amdocs solution will allow companies to differentiate themselves with superior customer service, key in today's competitive market, while also containing integration and deployment costs."

"Amdocs offers streamlined operational support, allowing mobilkom austria to efficiently enhance service to our most valuable asset, our customers," said Dr. Sigurd Harand, Head of Division Information Technology at mobilkom austria. "The long standing successful relationship we have had with Amdocs, combined with their full breadth of products, will allow us to fully integrate our CRM and billing solutions for maximum CRM capabilities and enhanced one-to-one customer relationships."

Often it is the integration task that drives up costs and delays deployments when companies are forced to integrate diverse CRM, operational support (OSS) and billing systems using software from disparate vendors. According to Forrester's report titled "Telecom's CRM Integration Challenge (November 2001)," integration is critical to achieving fully functional CRM. But, for a typical telecommunications company, system-to-system integration projects can cost millions of dollars and take years to implement.

In offering a truly integrated CRM solution, Amdocs:

- Significantly reduces implementation costs, as well as total cost of
ownership, for its customers.

- Ensures that customer service and marketing representatives can quickly gain
a comprehensive understanding of customer experiences and preferences--enabling
increased satisfaction and loyalty.

- Enables Service Providers to reduce call times in their contact centers and
contain operational costs by seamlessly blending all customer information into
one enterprise system for a 360 degrees view of the customer.

- Accelerates time-to-market and time-to-profit with new, targeted products and
services--enabling faster delivery of what customers are demanding most.

- Reduces implementation risk with a single vendor solution and proven track
record of delivery.

Amdocs goes far beyond typical CRM solutions in delivering a truly pre-integrated system for maximizing both business value and customer lifetime value--with superior "out-of-the-box" functionality and infrastructure. The deep integration of the two systems allows customers to customize their applications to meet their business processes and still benefit from fluid and flexible interface between the two systems for those customers who wish to deploy only one of the systems. In addition, Amdocs 9,050 information systems professionals ensure that customers get these mission-critical systems up and running on time and on budget.

While the Amdocs client base reflects a strong presence in the communication service provider (CSP) market, the challenge of integrating ordering, billing and CRM is faced by companies in every industry, including financial services, utilities, insurance and healthcare. Amdocs integrated solution delivers the same top-line benefits to any product- or service-oriented organization in which CRM is a strategic business initiative

About Amdocs ClarifyCRM

The Amdocs ClarifyCRM solution delivers a best-of-breed approach towards CRM. This modular system can be implemented as a fully integrated suite of applications or as a stand-alone module and can function independently with other legacy systems. Amdocs offers the only comprehensive CRM solution dedicated to the communications industry, delivering communications-specific service, support, marketing, sales and analytics. Amdocs ClarifyCRM solutions support complete customer and product lifecycle management and a fully integrated front and back office. Amdocs ClarifyCRM creates one-to-one dialog with customers, providing one unified view of customer interactions with the communications provider and a single database for customer information from all systems and contact channels.

Amdocs ClarifyCRM ensures seamless interaction among call centers, Web sites and sales and service teams. Its web-driven interfaces and corporate hierarchy capabilities support online self-service for reduced reliance on the contact center, lower costs and increased customer satisfaction. Our solutions incorporate award-winning data mining technology, proven to identify high-value customers prone to churn and support proactive marketing efforts to improve customer retention. The combined Amdocs Clarify offering, experience and knowledgebase guarantees unprecedented return on investment, enabling providers to build and maintain customer loyalty, manage customer expectations and growth, and increase profitability.

About Amdocs

Amdocs is the world's leading provider of CRM, billing and order management systems to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources of more than 9,050 information systems professionals, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com