Amdocs announces customer Mgt portfolio v6, consulting services, SAS alliance.Amdocs a provider of software and services for enabling integrated customer management Integrated customer management (or its acronym, ICM) is a business strategy for improving support by sharing information between discrete departments. ICM brings together three business principles: alignment, agility, and customer-centricity. and the customer experience, has launched Amdocs 6, a pre-integrated portfolio of modular billing, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , self-service, order management, mediation and content revenue management software products for easing accelerating adoption of an integrated customer management strategy for telecommunications companies See telecom company. . The intention is to deliver a customer experience that creates stronger, more profitable customer relationships. Key products within the Amdocs 6 portfolio include Amdocs Billing 6; Amdocs CRM 6; Amdocs Order Management 6; Amdocs Content Revenue Management 6; and Amdocs Mediation 6. The company has also unveiled Amdocs Consulting Services, new and expanded consulting capabilities to provide customers with better integrated customer management (ICM ICM Intercom ICM Integrated Crop Management ICM International Congress of Mathematicians ICM Information Classification and Management ICM Intelligent Contact Management (Cisco) ICM International Creative Management ), reducing execution risk. Among the new consulting services is the ICM Benchmark Service, part of an overarching o·ver·arch·ing adj. 1. Forming an arch overhead or above: overarching branches. 2. Extending over or throughout: "I am not sure whether the missing ingredient . . . ICM Blueprint Framework. It will facilitate creation of an integrated customer management strategy and vision based on the customer's unique situation, taking into account investments, goals, competitive environment, etc. [ILLUSTRATION OMITTED] Finally, Amdocs and SAS (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. , a provider of business intelligence software, have announced the two companies' formation of a global strategic alliance to deliver advanced marketing automation and business intelligence solutions to CSPs. Together, the two companies intend to enable service providers to track and analyze valuable customer data and dynamically present the resulting intelligence via operational support systems, such as billing, call center and ordering. www.amdocs.com www.sas.com |
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