Amdocs Signs Outsourcing Agreement With Verizon Communications International.Business & High-Tech Editors ST. LOUIS--(BUSINESS WIRE)--Feb. 14, 2002 Amdocs Ensemble to provide centralized customer care and billing software and service support for multiple Verizon affiliates Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ) the world's leading provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , billing and order management systems to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , announced today a five year outsourcing agreement with Verizon Communications
Verizon Communications, Inc. International. Under the agreement, Amdocs will provide Verizon International affiliates with comprehensive software and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services solution centralized out of the Verizon International Support Center (ISC (1) (Internet Systems Consortium, Redwood City, CA www.isc.org) An organization founded by Paul Vixie, Carl Malamud and Rick Adams in 1994 and later sponsored by UUNET and other Internet companies. ) in Dallas, Texas “Dallas” redirects here. For other uses, see Dallas (disambiguation). The City of Dallas (pronounced [ˈdæl.əs] or [ˈdæl. . The Amdocs solution will offer ongoing support for application and infrastructure development, maintenance services and management of Verizon International's growing billing operations. Based out of Verizon's ISC in Dallas, Amdocs will manage the support services and integrated billing across Verizon International affiliates in Puerto Rico, the Dominican Republic and Venezuela. This centralized support structure for the Ensemble platform gives Verizon International's mobile operations additional strength and flexibility to offer its customers additional products, services and price options for differentiation in the highly competitive international marketplace. Amdocs provides Verizon with an adaptable and secure outsourcing model for superior value and reduced expense structures, through controlled costs and enhanced revenue generation. "Communication providers today strive to find efficient ways to enhance operations and better serve the end user, with time-to-market advantages for new services and price plans. Amdocs' extensive outsourcing capabilities compliment our philosophy of delivering total solutions, allowing providers to focus on their customers and the specific demands created by the industry," said Tom Clear, Vice President, Customer Care and Billing at Amdocs. "We are confident our solution will provide the functionality required for continual process and customer management improvement." About Amdocs Amdocs is the world's leading provider of CRM, billing and order management systems to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources of more than 9,050 information systems professionals, Amdocs supports a global customer base. In November 2001, Amdocs completed the acquisition of all the assets of the Clarify business, a leading provider of Customer Relationship Management (CRM) software to communications companies and other enterprise sectors. For more information visit our Web site at www.amdocs.com |
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