Amdocs Releases C-CRM - Communications Customer Relationship Management.Business & Technology Editors ST. LOUIS--(BUSINESS WIRE)--June 27, 2000 Represents Major Expansion of Amdocs' Widely-Installed CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Applications Amdocs AMDOCS American Directories Operations & Computerized Systems (corporate care & billing software company) (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of customer care, billing and order management solutions to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , announced the availability of C-CRM(TM), the Communications Customer Relationship Management system. C-CRM, which is part of Amdocs' Ensemble The word ensemble can refer to
"Communications carriers demand an industry-specific system capable of handling the unique complexity of the communications business," said Shlomo Baleli, President of Amdocs' R&D Division. "Amdocs' C-CRM addresses the specific needs of the communications environment, such as handling multiple lines of business, complex ordering and provisioning, unlimited levels of corporate hierarchies, and massive data volumes. Furthermore, by integrating front and back-end systems, C-CRM facilitates customer-centric operations to improve customer service levels." C-CRM is comprised of key sets of applications: Customer Interaction, Business Management, Business Insight(TM) for marketing analysis, and Sales: - The Customer Interaction applications include www.self.service for online customer care and ordering, IP Online Registration and the C-CRM Navigator(TM). The C-CRM Navigator interfaces with all C-CRM and infrastructure applications, providing an integrated desktop environment for managing customer contacts and coordinating the fulfillment of customer requests. C-CRM Navigator supports multiple channels of customer contact, including face-to-face interactions, phone calls, IVR, WAP, and Internet. - The Business Management applications include Customer Information, Account Management, Order Management, Product Management and IP Service Management. - The Business Insight applications include Churn Management and the recently released www.customer.analysis product, which supports interactive visualization and analysis of customer data. - The Sales applications encompass Commissions, Retail Management and Campaign Management. C-CRM can be implemented as part of a fully integrated Amdocs Ensemble(TM) solution or as a standalone stand·a·lone adj. Self-contained and usually independently operating: a standalone computer terminal. solution interfacing with the carrier's existing front and back-end billing systems. Additionally, each C-CRM component can be implemented as a separate module, fully integrated with the carrier's existing systems. About Amdocs Amdocs is the world's leading provider of customer care, billing and order management solutions for communications and Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the services. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. of more than 5,900 information systems professionals, Amdocs has an installed base of successful projects with more than 75 major service providers throughout the world. In April 2000, Amdocs completed the acquisition of Solect Technology Group Inc., a leading provider of customer care and billing systems for IP service providers. For more information visit our Web site at www.amdocs.com About Ensemble Ensemble(TM) is Amdocs' platform for customer care, billing and order management. Ensemble supports convergent multi-service operations, including voice, data and IP services in wireline and wireless environments. The system utilizes a scaleable, multi-tier, client-server UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). platform and has been proven to support the high-volume performance requirements of leading carriers. |
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