Amdocs Provides Nextel Partners with Seven-Year Solution Comprehensive Customer Care and Billing System Supports Nextel Partners' Integrated Digital Voice and Data Operations.Business Editors ST. LOUIS--(BUSINESS WIRE)--April 9, 2002 Nextel Partners, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : NXTP), provider of Nextel's "four-in-one" digital wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. service in mid-sized markets nationwide, and Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of billing and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , announced today the signing of a seven-year systems and services agreement. Under the agreement, Amdocs will provide Nextel Partners with a comprehensive customer care and billing system, data center services and application support. Amdocs will also provide complementary services to facilitate Nextel Partners' transition to the new system. The customer care and billing system, which is based on Amdocs Ensemble platform, will help increase efficiencies for Nextel Partners' integrated digital voice and data operations. The system will provide customer service staff a unified customer view, efficiently enabling advanced customer care and rapid order fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment . The system will also facilitate Web-based ordering, integrate price plans across multiple digital wireless offerings and offer Nextel Partners enhanced time-to-market capabilities for the introduction of new next generation services. "Nextel Partners is committed to maintaining our focus on striving for 100 percent customer satisfaction as we grow our customer base and expand our differentiated service Differentiated Service is a design pattern for business services and software, in which the service varies automatically according to the identity of the consumer and/or the context in which the service is used. offering in mid-sized markets nationwide," said Mike Makowski, Chief Information Officer at Nextel Partners. "Amdocs was the clear choice for our customer care and billing system needs based on its proven ability to support iDEN technology and its success in helping Nextel Communications Nextel Communications, styled NEXTEL, (Former NASDAQ: NXTL) which is now known as the Sprint Nextel Corporation was a telecommunications firm based in the United States. Known for providing a nation-wide mobile communications system. , Inc. manage its billing solution implementation for its database of 8.7 million subscribers." "With the rapid expansion of new voice and data services, and the growing number of parties involved in any given transaction, operators require a billing solution capable of managing multiple service offerings and complex business models," said Tom Clear, Vice President of Customer Care and Billing at Amdocs. "Amdocs solution provides the full accountability of Amdocs focused, expert operations professionals and a proven record of service delivery. In collaboration with Amdocs, Nextel Partners will be positioned to be even more responsive to its changing customer needs, and intensify its focus on its expanding core business." About Nextel Partners Nextel Partners, Inc., based in Kirkland, Wash., has the exclusive right to provide digital wireless communications services using the Nextel brand name in 30 states where approximately 51 million people reside. Nextel Partners offers its customers the same fully integrated digital wireless communications services available from Nextel including digital cellular, text and numeric messaging, wireless Internet access See how to access the Internet. and Nextel Direct Connect(R) digital two-way radio, all in a single wireless phone. Nextel Partners customers can seamlessly access these services anywhere on Nextel's or Nextel Partners' all-digital wireless network, which currently covers 197 of the top 200 U.S. markets. To learn more about Nextel Partners, visit our web site at http://www.nextelpartners.com/. To learn more about Nextel's services, visit http://www.nextel.com/. About Amdocs Amdocs is the world's leading provider of billing and CRM to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources of more than 9,050 information systems professionals, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com. |
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