Amdocs Implements CRM Application at Telecom Argentina.Business Editors ST. LOUIS--(BUSINESS WIRE)--Sept. 26, 2001 -Amdocs Limited (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , billing and order management solutions to the communications and IP industry, has implemented its e-care application at Telecom Argentina. The e-care application positions Telecom Argentina as a communications leader with Internet-based customer care. Telecom Argentina is one of the leading providers of local, long distance and Internet services in Argentina. It is expected that Amdocs' e-care application will be accessed by up to half a million Telecom Argentina customers. Amdocs' e-care application provides Telecom Argentina with a complete standalone solution to offer its customers secure access to account information and billing details over the Internet. Telecom Argentina customers will have the ability to view detailed call report payments, bills and additional price plans from any location, at any time. "Leading operators are constantly looking for new ways to improve the customer service experience and decrease call center operating costs," said Paul Atkinson, Senior Vice President at Amdocs. "With Amdocs' solution, Telecom Argentina is able to provide its customers with additional channels for anytime, anywhere access to account details via the Internet. We are pleased to have been chosen by Telecom Argentina to help enhance its offerings, and provide its customers with optimal value and services." Amdocs e-care is a complete standalone solution for integration with any billing system. To achieve this, the data interface is based entirely on XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. documents provided by the existing legacy system, using a standard Document Type Definition (DTD (Document Type Definition) A language that describes the contents of an SGML document. The DTD is also used with XML, and the DTD definitions may be embedded within an XML document or in a separate file. ) defined by Amdocs. In addition, the system supports a high level of security with the implementation of Public Key Infrastructure (PKI (Public Key Infrastructure) A framework for creating a secure method for exchanging information based on public key cryptography. The foundation of a PKI is the certificate authority (CA), which issues digital certificates that authenticate the identity of ) that provides digital certificates for strong authentication and encryption. Amdocs' Argentine office is located at Edificio Laminar laminar /lam·i·nar/ (lam´i-nar) 1. pertaining to a lamina or laminae. 2. laminated. 3. of, pertaining to, or being a streamlined, smooth fluid flow. Plaza, Ing. Butty butty Noun pl -ties Chiefly N English dialect a sandwich: a jam butty [from buttered (bread)] Noun 1. 240, 4th Piso, Buenos Aires, Argentina. Phone 5411 4590 2294, Fax 5411 4590 2201. About Telecom Argentina Telecom is one of the fastest growing companies in Argentina. It is licensed for an unlimited period of time to provide, with national coverage, Basic Telephone Services, which includes the provision of local, domestic and international long-distance telephone services, and the supply of fixed telecommunications links. In response to market demands and keeping in mind the existing regulatory framework, the company has created the distinct business entities which make up Telecom Group. Telecom Argentina is the main company of the Telecom Group, and has participation in Telecom Internet, Telecom Personal, Publicom, Latin American Nautilus nautilus, in zoology nautilus, cephalopod mollusk belonging to the sole surviving genus (Nautilus) of a subclass that flourished 200 million years ago, known as the nautiloids. , Telecom Argentina USA, Microsistemas, Agro-Connection, Nucleo y Nahuelsat. About Amdocs Amdocs is a leading provider of CRM, billing and order management solutions for the communications and IP industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources of more than 8,450 information systems professionals, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com |
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