Amdocs Customer E-Plus Wins Best Customer Care Award.

Business Editors

SAN JOSE, Calif.--(BUSINESS WIRE)--May 8, 2002

Amdocs(NYSE:DOX):

Amdocs ClarifyCRM Solution Helps Leading

German Wireless Service Provider Improve

Service Quality for Increased Customer Satisfaction

Amdocs (NYSE: DOX), the world's leading provider of billing and CRM to the communications industry, and E-Plus, one of Germany's top three mobile services providers, announced today that E-Plus has been honored as Best Customer Care provider at the annual IIR World Billing Awards during Billing Systems 2002 in London, UK.

E-Plus was awarded Best Customer Care honors based on its use of the Amdocs ClarifyCRM solution to dramatically extend its customer management capabilities, with reduced repair time and operational costs, and improved customer communications and service quality. Amdocs ClarifyCRM has given E-Plus instant and online access to network activity data, resulting in reduced service response times and increased efficiencies in preventing, handling and resolving network issues.

"Customer service and network quality is critical to building customer satisfaction in today's mobile services market, and Amdocs ClarifyCRM provides the state-of-the-art CRM technology required to increase our competitiveness today and to support our business as it continues to grow and develop," said Michael Hubel, Department Manager OSS at E-Plus. "E-Plus is excited to receive this award, and to be recognized within the communications industry for its achievements in providing high-quality, leading-edge service to its customers."

"The E-Plus and Amdocs ClarifyCRM relationship is a good example of how companies are addressing and overcoming the need to integrate disparate systems and provide a unified and single view of the customer," said Hugh Roberts, Consultant Director, CBB & OSS Events of IIR Telecoms & Technology, and Associate Strategist, Logan Orviss International. "In this case there was demonstrable delivery of the measurables and opportunity for enhanced CRM functionality, which will allow for a continuous and ongoing increase in customer satisfaction and loyalty."

"We are pleased to have worked with E-Plus on this award winning effort. E-Plus and Amdocs share a long history of successful collaborations and it is an honor for this relationship to be so positively recognized within our industry," said Peter Hurst, Vice President of Marketing and Alliances for Amdocs ClarifyCRM Division. "Amdocs is proud to give communications providers the technology and unprecedented flexibility required to improve their business processes for increased network quality and customer satisfaction, and are committed to delivering continued excellence through our billing and CRM solutions and expertise."

The World Billing Awards were introduced in 1997 to acknowledge billing best practice and to raise awareness of the significance of the billing process to the communications industry. This year's winners were announced at the Billing Systems 2002 conference in London, on April 23.

About E-Plus

With 7.5 million customers (in 01/2002) E-Plus is the third-largest mobile phone provider in Germany. E-Plus business is based on profitable growth and its activities are guided strictly by operating results. Therefore E-Plus focuses on business and private target groups with a high turnover.

E-Plus is one of the pioneers in mobile multimedia in Germany and with i-mode(TM) E-Plus offers access to mobile services at a quality previously unheard of in Europe. i-mode(TM) is fast and colourful and offers a comprehensive range of information, services and entertainment. Thanks to i-mode(TM) mail multimedia messaging with E-Plus has already become a reality.

The choice of E-Plus services will become even greater with the start of UMTS (Universal Mobile Telecommunications System). E-Plus is one of the six companies that will roll out and run a modern UMTS network in Germany in the next few years.

E-Plus' shareholders are KPN Mobile N.V. with 77.49 per cent and Royal KPN N.V. with 22.51 per cent.

About Amdocs

Amdocs is the world's leading provider of billing and CRM to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources of more than 9,100 information systems professionals, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com