Amdocs Commits to Japanese CRM Market by Extending its Global Customer Services Infrastructure through Strategic Partners.Business Editors TOKYO--(BUSINESS WIRE)--Dec. 20, 2001 Amdocs Limited (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange )-- NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Key Partner and Customer, Implements Amdocs ClarifyCRM In Its Own 121CC (One-to-One Contact Center) Demonstrating its continued momentum in the Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) worldwide market, Amdocs Limited (NYSE: DOX) announced today its continued commitment to the Japanese CRM market through its strategic partnership with NEC Corporation (NEC). With the acquisition of Clarify CRM solutions completed recently, Amdocs has already gained rapid acceptance by Japanese resellers, and, with key partners, continues to gain momentum in the Asia Pacific market. Further, NEC, a world leading consulting and system integration firm and long time partner, uses Amdocs ClarifyCRM solutions in its own 121CC (One-to-One Contact Center). "Our Japanese customers want consistent, world-class solutions and service," said Nobuo Hanada, General Manager of Front Office Systems Division, NEC Solutions, NEC. "With the strengthening of our Amdocs relationship and the deployment of our 121CC, our customers will have access to world leading, localized Translated into the spoken language of the country. See localization. products and receive world class support. Global 500 companies eager to deploy flexible, reliable, and scalable CRM solutions that deliver rapid return on investment, find Amdocs ClarifyCRM the leading choice." Over the last four years, NEC has been instrumental in expanding Amdocs ClarifyCRM's reach in the Asia Pacific market. The NEC partnership supports existing customers by increasing the Asia Pacific pool of dedicated, skilled Amdocs resources and establishing the necessary local market infrastructure to ensure consistent, reliable, high-quality delivery of Amdocs ClarifyCRM solutions. NEC has demonstrated success in over 60 customers, including, StarOffice HelpDesk, NEC Total Support Center, Sagawa Express Co. Ltd., Otsuka Corporation, Digital Electronics Corporation, and several other telecommunication industry companies. To support all NEC's personal computer customers, NEC launched operations of its 121CC on October 1, 2001. 121CC uses the ClearSupport module of Amdocs ClarifyCRM to provide sales and support representatives an industry leading CRM solution for handing customer calls, orders and complaints. 121CC will support 600 customer service representatives who service over 2 million customers each year. NEC chose Amdocs ClarifyCRM for its flexibility, reliability and scalability, the same features NEC customers find critical to business success. "Amdocs and our partners are committed to providing CRM solutions to the Japanese market, including local software functionality and world-class service and support," said Paul Atkinson paul atkinson worst kick in the comp. Paul Atkinson was an English confessor for the Catholic faith. He is also an inhabitant of Thornton Dale. External link
The Amdocs and NEC relationship will directly benefit customers by ensuring the highest quality service delivered by a well-coordinated strategic alliance. Solutions are available today and successfully delivered through local products and familiar business practices. For more information on NEC and Amdocs ClarifyCRM contact Amdocs at info@amdocs.co.jp or NEC at hello@apinfo.mt.nec.co.jp About NEC Corporation NEC Corporation (Nasdaq: NIPNY) (FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. : 6701q.l), headquartered in Tokyo, Japan, is a leading provider of Internet solutions, dedicated to meeting the specialized spe·cial·ize v. spe·cial·ized, spe·cial·iz·ing, spe·cial·iz·es v.intr. 1. To pursue a special activity, occupation, or field of study. 2. needs of its customers in the key computer, network and electron device fields through its three market-focused in-house companies: NEC Solutions, NEC Networks, and NEC Electron Devices. NEC Corporation, with its in-house companies, employs more than 150,000 people worldwide and saw net sales Net Sales The amount a seller receives from the buyer after costs associated with the sale are deducted. Notes: This amount is calculated by subtracting the following items from gross sales: merchandise returned for credit, allowances for damaged or missing goods, freight of 5,409 billion Yen (approx. US$43 billion) in fiscal year 2000-2001. For further information, please visit the NEC web site home page at: http://www.nec.com/. About Amdocs Limited Amdocs is the world's leading provider of CRM, billing and order management systems to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. . Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. of more than 8,600 information systems professionals, Amdocs supports a global customer base. In November 2001, Amdocs completed the acquisition of all the assets of the Clarify business, a leading provider of Customer Relationship Management (CRM) software to communications companies Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. and other enterprise sectors. For more information visit our Web site at www.amdocs.com |
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