Amdocs ClarifyCRM to Resell Princeton Softech's Active Archive Solutions.Business Editors/High-Tech Writers PRINCETON, N.J.--(BUSINESS WIRE)--March 25, 2003 Princeton Softech's Archive for Servers ClarifyCRM Edition Maximizes the Performance of Amdocs ClarifyCRM Customer Support Application Princeton Softech, the leader in the enterprise active archiving Moving data to a secondary storage medium that can be readily accessed if required. Active archiving enhances the performance of production databases by eliminating records that are not accessed daily, but may be needed for reference from time to time. market, today announced a strategic partnership agreement with Amdocs, the world's leading provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and billing software, to resell re·sell tr.v. re·sold , re·sell·ing, re·sells 1. To sell again. 2. To sell (a product or service) to the public or to an end user, especially as an authorized dealer. Princeton Softech's Active(TM) Archive Solutions to Amdocs ClarifyCRM customers worldwide. Under the partnership, Amdocs will resell Princeton Softech's Archive(TM) for Servers ClarifyCRM Edition to help customers using the Amdocs ClarifyCRM customer support application to manage database growth, thereby maximizing performance, availability and ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . "We are delighted to provide this solution to help our customers manage the database growth associated with their Amdocs ClarifyCRM solution," said Peter Hurst, Vice President of Marketing and Alliances, Amdocs ClarifyCRM. "Our commitment is to help customers maximize the ROI of their Amdocs ClarifyCRM implementations, and that involves providing the third party applications customers need to create an end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. . By reselling Princeton Softech's active archiving technology, we are taking responsibility for our customers' overall success with Amdocs ClarifyCRM." Using Princeton Softech's unique Relationship Engine(TM) technology, Active Archive Solutions safely and precisely remove subsets of seldom-used data (active reference data) from complex relational databases relational database Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. with 100 percent accuracy. Archive for Servers ClarifyCRM Edition streamlines Amdocs ClarifyCRM ClearSupport databases, immediately improving call center response time and call agent productivity. Because Archive for Servers ClarifyCRM Edition is seamlessly integrated with Amdocs ClarifyCRM, agents can view archived data at any time as part of the workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. from within the Amdocs ClarifyCRM Clear Support application. The processes for archiving, retrieving and restoring data are transparent to Amdocs ClarifyCRM end users. Additionally, active archiving maximizes application availability by speeding disaster recovery and significantly reducing the time required for IT staff maintenance functions, such as back-ups and reorganizations. British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. , one of the world's leading providers of telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. , recently implemented Archive for Servers ClarifyCRM Edition to manage data growth and maintain service levels avoiding the need for costly hardware upgrades. David Harley, Chief Designer at BT's CRM Solutions Centre, said, "Using Archive for Servers ClarifyCRM Edition, we were able to archive approximately 50,000 cases an hour and save the data to Archive Files See archive. , where the data can be easily researched and restored when needed. We see the implementation of Princeton Softech's Archive for Servers ClarifyCRM Edition as essential for the continued operation of our Bridge system (one of BT's many deployments of Amdocs ClarifyCRM), given the levels of data we are generating." "Amdocs ClarifyCRM is dedicated to providing the best solutions for customer relationship management as evidenced by the addition of active archiving to their suite of products," said Lisa Cash, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Princeton Softech. "Partnering with Amdocs demonstrates our leadership position in the active archiving market and Princeton Softech's ability to deliver fully-integrated, out-of-the box Active Archive Solutions for today's most data-intensive applications. We look forward to a successful long term relationship." About Princeton Softech Princeton Softech (www.princetonsoftech.com), the pioneer and leader in active archiving technology, delivers proven software products that help enterprises enhance the performance and availability of mission critical applications and databases by storing data smarter. Princeton Softech's suite of Active Archive(TM) Solutions supports the leading database management systems and operating platforms. Ongoing active archiving enables companies to manage accelerating database growth, while significantly reducing costs and achieving a greater return on application investment. Princeton Softech is a leader in enterprise-scale data management solutions, with more than 2,000 of the world's largest companies across industries in more than 30 countries using Princeton Softech's products. Princeton Softech is financed by Apax Partners and LLR LLR Lunar Laser Ranging LLR Log-Likelihood Ratio LLR Loan Loss Reserve LLR Low Level Radiation LLR Looks Like Rain (song) LLR Local Linear Regression LLR Lessons Learned Report LLR Load-Limiting Resistor Partners. |
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