Amdocs ClarifyCRM Implemented at Netia, Poland's Largest Alternative Telecommunications Provider.

Business/Technology Editors

Amdocs provides Netia with a unified view of customers using its

wireline IP, DSL, local and long distance services

Amdocs (NYSE: DOX), the world's leading provider of billing and CRM to the communications industry, today announced the successful implementation of the Amdocs ClarifyCRM solution at Netia, Poland's largest alternative provider of fixed-line telecommunications services.

With Amdocs ClarifyCRM, Netia aims to reduce operational costs, increase revenue and improve customer satisfaction by providing better, faster and more personalized service to business and residential customers of Netia's IP, DSL, local and long distance services.

Netia believes that quality of customer service is a key competitive advantage. With the imminent completion of its nationwide, fully digital fiber-optic network connecting Poland's largest urban areas, Netia needed a consolidated, modern CRM solution that would bring superior advantages, particularly in servicing the demanding needs of medium and large business customers, which Netia is targeting.

"With Amdocs ClarifyCRM, we're confident we can meet the needs of a constantly growing and increasingly sophisticated customer base, now, and well into the future," remarked Dariusz Wojcieszek, Vice President Customer Care at Netia. "Netia is able to enhance service quality because Amdocs ClarifyCRM gives us more flexibility to adapt to - and satisfy - changing customer needs, and its open architecture ensures the seamless integration of additional systems at lower costs."

With Amdocs ClarifyCRM, Netia's customers can rely on high-quality customer care from more than 250 Netia customer care agents in customer service centers throughout the country as well as a national call center 24 hours a day (toll free only for Netia customers). Thanks to a specifically designed user interface in the Polish language linking all systems affecting customers and employees, call center agents now have a complete customer interaction history at their fingertips, including past bills and payments.

"Our network allows Netia to provide higher quality telephone service than is generally available in Poland, while Amdocs ClarifyCRM allows us to provide higher quality customer service," continued Dariusz Wojcieszek at Netia. "If you're going to compete effectively in the telecommunications business, you can't have one without the other."

Netia's Amdocs ClarifyCRM solution was implemented by Accenture, the world's leading management and technology services organization with more than 75,000 people in 47 countries, and includes the following Amdocs ClarifyCRM modules:

- ClearSupport, improving customer satisfaction and loyalty by ensuring consistent, timely and personalized responses to customer inquiries at all points in the customer service life cycle

- ClearCallCenter, enabling call center agents to provide personalized interactions with a 360 degree view of the customer resulting in an increased first call resolution rate and decreased average call handling time

- ClearSales, sales force automation solution enabling local and remote sales professionals to be more effective in managing sales opportunities

- ClearSales Configurator, helping companies identify customer needs and configure a customized product or service offering through any sales channel or customer touchpoint

"Netia is setting a high standard for customer service in Poland with Amdocs ClarifyCRM," said Peter Hurst, Vice President of Marketing and Alliances at Amdocs ClarifyCRM Division. "The seamless and efficient workflow throughout sales, customer care and network operations enabled by Amdocs ClarifyCRM, will provide Netia with a single, integrated view of a customer. As a result, Netia's customers are assured a high-quality service experience with every interaction, while the company is also reducing costs and increasing revenue."

About Amdocs

Amdocs is the world's leading provider of billing and CRM to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products and supports a global customer base. For more information visit our Web site at www.amdocs.com