Amdocs ClarifyCRM Continues Excellence, Winning Best CRM Honors at TeleStrategies Billing World 2002.Business Editors TeleStrategies Billing World 2002 BALTIMORE, Md.--(BUSINESS WIRE)--June 18, 2002 (TeleStrategies Billing World 2002 Booth #913) - Amdocs, (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of billing and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , was awarded Best CRM honors at the Billing World Excellence Awards reception, which took place on June 17, 2002, in Baltimore, Maryland "Baltimore" redirects here. For the surrounding county, see Baltimore County, Maryland. For other uses, see Baltimore (disambiguation). Baltimore is an independent city located in the state of Maryland in the United States. , kicking off TeleStrategies' Billing World 2002 conference and exhibition. Billing World's CRM award category recognizes "innovative use of functionality that helps develop business strategy and marketing programs--in addition to reducing cost and churn." Amdocs ClarifyCRM sets the standard for measurable results in customer relationship management with a powerful, end-to-end, closed loop CRM solution for maximum customer profitability Customer profitability (CP) is the difference between the revenues earned from and the costs associated with the customer relationship in a specified period. According to Philip Kotler,"a profitable customer is a person,household or a company that overtime,yields a revenue , enabling increased customer loyalty through service excellence. The Amdocs ClarifyCRM "no-failures" approach and single point of accountability ensures its customers' unique strategies will be fulfilled. With its unparalleled track record in large-scale implementations for the world's largest corporations, Amdocs provides a solid foundation for customer success. "Amdocs ClarifyCRM continues an award-winning tradition with its selection as Best CRM solution by TeleStrategies Billing World," said Peter Hurst, Vice President of Marketing and Alliances at Amdocs ClarifyCRM Division. "We appreciate the recognition by Billing World, and our customers -- whose case studies provided the critical validation that was required to win this award. They have proven time and time again that they are able to increase customer satisfaction and retention, realize reduced costs, and achieve clear ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). with the integrated Amdocs ClarifyCRM solution." This year's industry expert panel, which assisted in selecting the winners, included Peter Giglio, vice president of equity research, GKM GKM Global Knowledge Management, Inc. ; Jason Briggs, program manager-billing and payment application strategies, Yankee Group; and Iain Gillott, president, iGillottResearch Inc. About Amdocs Amdocs is the world's leading provider of billing and CRM to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources of more than 9,100 information systems professionals, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com |
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