Amdocs Announces Seven-Year Outsourcing Agreement With SBC.Business Editors/High-Tech Writers ST. LOUIS & SAN ANTONIO--(BUSINESS WIRE)--Jan. 10, 2003 Amdocs Limited (NYSE NYSE See: New York Stock Exchange :DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of billing, CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and directory system solutions, today announced a seven-year outsourcing agreement valued at hundreds of millions of dollars with SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. Services, Inc., an SBC Communications Inc. (NYSE:SBC) company. The agreement calls for Amdocs to provide key computer systems improvements and maintenance for the SBC directory companies, which publish SBC SMART Yellow Pages in 13 states. Under the agreement, SBC's directory subsidiaries will gain performance and cost efficiencies through the outsourcing of services, consolidation, and modernization modernization Transformation of a society from a rural and agrarian condition to a secular, urban, and industrial one. It is closely linked with industrialization. As societies modernize, the individual becomes increasingly important, gradually replacing the family, of their systems into a single integrated solution; and the transitioning of those subsidiaries' IT workforces to Amdocs. Building on a 20-year relationship between the two companies, Amdocs will provide SBC's directory subsidiaries with a full outsourcing solution for directory IT services, including day-to-day IT operations, applications development and maintenance, help-desk services, end-user support, implementation services, procurement, facilities and data center services. Amdocs will consolidate and modernize mod·ern·ize v. mo·dern·ized, mo·dern·iz·ing, mo·dern·iz·es v.tr. To make modern in appearance, style, or character; update. v.intr. To accept or adopt modern ways, ideas, or style. the directory IT systems into a single solution, based on Amdocs newest generation of ADS(NG)/Family of Products. The outsourcing agreement will cover SBC's yellow pages, white pages and electronic products, serving all SBC SMART Yellow Pages' customers, across all of SBC's territory. "To maximize the performance and efficiency of our directory IT operations, our challenge was not only to upgrade to the latest business-enabling technology, but also to standardize stan·dard·ize v. 1. To cause to conform to a standard. 2. To evaluate by comparing with a standard. the platforms used in each of SBC's territories," said Edward Glotzbach, Executive Vice President and Chief Information Officer, SBC. "After researching different options, we're confident that this agreement with Amdocs will allow us to most effectively streamline our operations, reduce costs and enhance service for SBC SMART Yellow Pages." "Amdocs is proud to provide SBC a strategic solution to enable and support SBC's growth strategies," said Dov Baharav, Chief Executive Officer of Amdocs Management Limited. "Our long-term relationship with SBC companies and more than 20-years of billing and directory expertise will preserve their ability to respond to dynamic market conditions and provide the flexibility to rapidly deploy new products and services while increasing IT operational efficiencies." "This agreement further demonstrates and reinforces Amdocs position as a leading provider of outsourcing services to the communications and directory publishing industries," said Gary L. Smith, Division President of the Global Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality Division of Amdocs. About Amdocs Amdocs is the world's leading provider of billing, CRM and directory software solutions. With a 20-year track record of delivery excellence, our products empower major communications operators around the globe. We enable rapid time-to-market for next generation voice, content, commerce and application services See ASP and Web services. , while enhancing subscriber loyalty and lowering total cost of ownership. We offer our customers flexible modes of delivery -- products, solutions and outsourcing. For more information, visit our Web site at www.amdocs.com. About SBC Communications Inc. SBC Communications is one of the world's leading data, voice and Internet services providers. Through its world-class networks, SBC companies provide a full range of voice, data, networking and e-business services, as well as directory advertising and publishing. A Fortune 30 company and America's leading provider of high-speed DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary Internet Access See how to access the Internet. services, SBC companies currently serve 58 million access lines nationwide. SBC companies own 60 percent of America's second-largest wireless company, Cingular Wireless, which serves more than 22 million wireless customers. Internationally, SBC companies have telecommunications investments in 25 countries. |
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