Amdocs Announces ClarifyCRM Release 11.Business Editors & High Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Sept. 23, 2002 New Applications, Easier Integration, Enhanced Process Management and Commitment to Successful Implementation Help Companies Improve Return On Investment Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and billing solutions, today announced the latest release of its market leading Amdocs ClarifyCRM software. Amdocs ClarifyCRM Release 11 delivers new advanced browser-based applications, simplifies legacy system integration and enhances business process management. Along with Amdocs strong commitment to successful implementation, Amdocs ClarifyCRM Release 11 helps companies increase business performance, improve customer loyalty, and maximize the return on their CRM investment. "Amdocs continues to develop and enhance the technology and architecture of Amdocs ClarifyCRM software. Their commitment to pragmatically migrating customers to the new Internet See Web 2.0 and Internet2. architecture is a good example of this, " said David Hawley David Hawley (1741–1807), Captain in the newly formed United States Navy and Privateer, fought in the first U.S. naval battle of the American Revolutionary War in 1776. Biography Hawley was born into a Connecticut seafaring family in 1741. , Senior Analyst, Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. . "The new capabilities in Amdocs ClarifyCRM Release 11 show Amdocs' dedication to offering their customers high quality, industry specific CRM solutions." "Our goal is to help customers realize their unique CRM strategy and provide them with greater ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ," said Peter Hurst, Vice President of Marketing and Alliances at Amdocs ClarifyCRM Division. "We're able to deliver on this by providing solutions that encompass industry leading product software, like our new Amdocs ClarifyCRM Release 11, with the strong commitment to successful implementation that Amdocs has delivered for more than two decades." Amdocs ClarifyCRM Release 11 helps companies increase business performance and improve customer loyalty by introducing new applications and functionality, including new browser-based operational CRM applications, and easier integration and enhanced process management. New Browser-Based Operational CRM Applications Amdocs ClarifyCRM Release 11's new browser-based operational CRM applications for sales, support and customer interaction management maximize workforce efficiencies by enabling anytime, anywhere access via a standard web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . Jean-Noel Ribeyrol, Front Office Information Systems Manager for Spie Communications, a leading provider of voice and data networks solutions and services for enterprises in France, said, "By automating service processes, Amdocs ClarifyCRM eases and speeds customer support, simplifies the support quoting process, and reduces costs, for a higher return on our CRM investment." Amdocs ClarifyCRM applications are powered by the standards-based Amdocs ClarifyCRM architecture, which uniquely enables co-existence for the interoperation of Amdocs ClarifyCRM browser-based and classic client server applications. EADS EADS European Aeronautic Defence and Space Company N.V. EADS Expeditionary Air Defense System (USMC) EADS Extended Air Defense Systems EADS Environmental Assessment Data System EADS Echelons Above Division Study Telecom's systems integration division, Cogent COGENT - COmpiler and GENeralized Translator , is leveraging co-existence to enable the UK Ministry of Defence to retain its classic support application for a group of high security communications personnel, while deploying the new browser-based applications to more than 15,000 other communications personnel. "With Amdocs ClarifyCRM, we can quickly roll out new applications to a large, distributed group of new users, providing faster, more efficient access to information, and reducing costs," said Andrew Baldwin Lieutenant Andrew James Baldwin, M.D., USN is a US Naval Officer, triathlete and physician[1]. He is best known to the American television audience as the bachelor of the tenth season of the reality dating show The Bachelor dubbed . , eBusiness Manager at Cogent. "Amdocs ClarifyCRM helps our customers reduce risk, improve cost management and maximize their investments." Easier Integration and Enhanced Process Management Amdocs ClarifyCRM Release 11 includes the new Amdocs ClarifyCRM Integration Gateway, which greatly speeds implementation, reduces support costs and decreases the time to ROI by enabling XML based XML Base is a W3C recommendation, that proposes a facility for defining base URIs for parts of XML documents. XML Base recommendation was adopted on 2001-06-27. External links
integration between Amdocs ClarifyCRM and other systems in the enterprise. In addition, with the Billing Manager application now generally available in Release 11, Amdocs reinforces its position as the only provider of an end-to-end CRM to billing solution. Currently in production at Vodafone UK, Billing Manager enables companies to deliver improved customer satisfaction and workforce efficiency via pre-built, seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. of Amdocs ClarifyCRM with the Amdocs Billing software suite. Enhancements to the Process Manager application build on the existing Amdocs ClarifyCRM product workflow capabilities to provide a unified system for defining, managing and automating business processes. Originally developed by Amdocs in cooperation with BT, Process Manager helps companies improve workforce efficiencies and speeds time-to-profit by defining, automating, monitoring and forecasting customer-centric processes that span CRM and other company wide systems. About Amdocs Amdocs is the world's leading provider of billing and CRM. Amdocs offers pre-integrated products, customized solutions and outsourcing services with time-to-market advantages and advanced support for next-generation services. With a 20-year track record of delivery excellence, Amdocs provides competitive software solutions, which enable its global customer base to achieve profitable growth, improved customer loyalty and lower total cost of ownership. For more information, visit Amdocs at www.amdocs.com. |
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