Amdahl Leverages SafeHarbor.com to Deliver Mission-critical Customer Support Services.Business Editors, High Tech Writers SEATTLE--(BUSINESS WIRE)--Jan. 31, 2000 Amdahl Endorses SafeHarbor.com's Trend-Setting Knowledge-Based Approach with Additional $1 Million Investment SafeHarbor.com, the pioneer in Web-focused, self-help Redressing or preventing wrongs by one's own action Without Recourse to legal proceedings. Self-help is a term in the law that describes corrective or preventive measures taken by a private citizen. customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , today announced that Amdahl Corporation (company) Amdahl Corporation - A US computer manufacturer. Amdahl is a major supplier of large mainframes, UNIX and Open Systems software and servers, data storage subsystems, data communications products, applications development software, and a variety of educational and , a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of global powerhouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. Fujitsu Limited, has entered into a partnership with the Washington based start-up Start-up The earliest stage of a new business venture. to provide support services for a variety of Web initiatives. In addition, Amdahl is making a $1 million strategic investment in SafeHarbor.com. This partnership and investment acknowledges the growing trend for graphically rich self-help Web solutions and the importance of SafeHarbor.com's unique approach. By leveraging SafeHarbor.com's hosted customer support solutions, Amdahl will be able to offer clients the next generation in customer support while at the same time lowering in-house In-house In the context of general equities, keeping an activity within the firm. For example, rather than go to the marketplace and sell a security for a client to anyone, an attempt is made to find a buyer to complete the transaction with the firm. support costs and reducing time to market. Under terms of the agreement, SafeHarbor.com will provide support services for a number of Amdahl Web initiatives including pre and post sales support, and potentially technical support for the Fujitsu Teamserver(TM) line of NT hardware sold by Amdahl. In addition, a new Amdahl venture, TrustedAnswer.com(TM), will bundle selected SafeHarbor.com support services with their own tools and support expertise to provide a hosted support solution Amdahl plans to take to market this year. This powerful partnership between two customer service innovators innovators people who will try new things. early innovators important figures in the farming or client community because they are the leaders in the introduction of new techniques and management systems. reflects growing demand for superior, Web-based customer support solutions that reflect the evolution in how consumers request and process information. &uot;SafeHarbor.com has established an early leadership position with their innovative model for self-help customer service that reflects consumer's high expectations for immediate, clear and accurate information. Both the customer and the company benefit from the quality of service and information that the SafeHarbor.com solution provides,&uot; commented Robert Mirani, an analyst with The Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. , an IT consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a . By partnering with SafeHarbor.com, Amdahl can now accelerate into new areas knowing that its customer service capabilities are available immediately. &uot;Amdahl and our customers see Web-based support as a way to hold down costs and provide superior support,&uot; stated Mike Taylor, General Manager of TrustedAnswer.com. &uot;SafeHarbor.com's self-help, graphical Web service delivers next-generation solutions that the typical end-user can easily understand and use to solve problems. After an extensive investigation of the support market we came to the conclusion that SafeHarbor.com's infrastructure, technology and vision added considerable value to our TrustedAnswer.com venture, and that both a partnership agreement and strategic investment in the company made sense.&uot; &uot;Today's Web-savvy customers don't want to wait in a `virtual line' to get their answers - they demand immediate information. Our contact center approach focuses extensively on knowing our client's customer needs intimately and anticipating likely issues ahead of time,&uot; commented Bo Wandell, president of SafeHarbor.com. &uot;Like many technology companies pursuing Web initiatives, Amdahl realized early on that Web-based support services are a pillar pillar, freestanding columnar supporting member. It is a general term, little used as an exact architectural definition except as applied to an upright support in the medieval styles, consisting of an assemblage of juxtaposed shafts and moldings; unlike the column, in the foundation of the intensely competitive Web market. By deploying SafeHarbor.com's graphical, knowledge base-driven support, Amdahl will have an immediate leg up on the competition as they sell Teamserver NT hardware, and as they contract to provide Web-based support for their customers through TrustedAnswer.com.&uot; Located at a former nuclear plant site in Satsop, Washington Satsop is a census-designated place (CDP) in Grays Harbor County, Washington, United States. The population was 619 at the 2000 census. Geography Satsop is located at (47.005733, -123.471254)GR1. , SafeHarbor.com's 44,000 square foot customer services facility boasts extensive system and power redundancy and network communications connectivity that is capable of handling phone traffic for the entire United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . This attention to infrastructure affords SafeHarbor.com customers a level of comfort in knowing that their customer service support will not fail. The infrastructure is managed by a team of expert Knowledge Engineers specially trained to incorporate the development, management and delivery of knowledge bases into SafeHarbor.com support services offerings. About SafeHarbor.com SafeHarbor.com is a customer support and interaction services company located in Satsop, Washington, with marketing and sales located in Seattle, Washington  This page is protected from moves until disputes have been resolved on the .The reason for its protection is listed on the protection policy page. . SafeHarbor.com solutions are designed for progressive companies that want to deliver superior, Web-focused customer service while reducing start-up and support costs and time to market. SafeHarbor.com clients include e-Charge, Punch Networks, Etera.com, Elite.com, ImageX.com and Academic Systems. SafeHarbor.com is located on the Web at www.safeharbor.com. About Amdahl Corporation Amdahl Corporation, a wholly owned subsidiary of Fujitsu Limited, provides integrated computing computing - computer solutions that meet the needs of many of the largest users of information technology in the world. Amdahl develops and deploys systems, services and support that meet the needs of the world's most computer-intensive organizations and environments. With more than 28 years of experience delivering large-scale computing and client/server technology, the Amdahl mission is to deliver innovative systems, services and support to lead customers to the most complete and powerful data centers of the 21st century. Amdahl is located on the Web at www.amdahl.com; TrustedAnswer.com is located on the Web at www.trustedanswer.com. Amdahl is a registered trademark and TrustedAnswer.com is a trademark of Amdahl Corporation. Fujitsu is a registered trademark and Teamserver is a trademark of Fujitsu Limited. |
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