Amdahl Launches Industry's Most Comprehensive Suite Of Enterprise Help Desk Consulting Services; Amdahl's Modular Suite Offers Strategic End-to-End Solutions; Transfers Amdahl's Proven Support Knowledge and Methodologies to Corporations Worldwide.

SUNNYVALE, Calif.--(BUSINESS WIRE)--Nov. 8, 1995--Amdahl Corporation today launched a comprehensive, modular suite of Enterprise Help Desk Consulting Services, continuing its strategy to provide customers with total business solutions. The company's nine end-to-end service offerings are designed to help corporations maximize effectiveness, efficiency and customer satisfaction in the help desk arena.

A recent study conducted by Help Desk Institute looked at the relationship of customer satisfaction to the help desk, as well as how this relationship impacted the success of the help desk. This study proved that there's a direct correlation between customer satisfaction with the help desk and cost savings within the organization.

"Customers who are dissatisfied with internal help desk services may go elsewhere within the company for support, thereby causing a potential drain on productivity by using peers who are not responsible for support activities, and this could potentially cost the company additional money," said Dennis Privitera, Help Desk Institute executive director.

Amdahl's tightly integrated set of services strategically focuses on each customer's help desk as a critical business function. Utilizing support methodologies developed over the last two-and-a-half decades of increasing Information Technology complexity, the new offering is designed to return productivity to the end users, positively impacting the customer's bottom line.

Leverages Amdahl's Extensive Experience, Proprietary Processes

"Amdahl is leveraging its own extensive experience and proprietary processes, developed over 25 years of supporting commercial business environments, to provide a complete suite of help desk services," said Johnny Batten, vice president of Amdahl Operations Service. "Amdahl has lived through rapidly evolving technology changes, and has consistently come out on top for its award-winning support capability. For the first time, Amdahl is transferring this critical intellectual property to its customers, enabling these corporations to build their own first-class help desk operation."

Amdahl is teaming with five blue chip U.S. and international consulting firms to bring additional perspectives and experience to the offering: Cognitive Management(tm) of Sunnyvale, Calif.; Inference Corp. of Novato, Calif.; Process Renewal Consulting Group Inc. of Coquitlam, B.C., Canada; Real Decisions (A Gartner Group Company) of Santa Clara, Calif.; and Technology Service Solutions (TSS) of Wayne, Penn.

Amdahl's new comprehensive help desk offering allows customers to quickly gain control of their help desk by choosing the modules that best meet their needs. These modules include Operations RapidView, Help Desk Business Strategy, Detailed Operations Analysis, Business Practices Re-Design, Tools Specification and Enhancement, Team Capabilities Enhancement, Full Transformation, Smart Resourcing (SmartR(tm)) and Amdahl Customized Resourcing.

Amdahl's new Enterprise Help Desk Consulting Services suite is available now. For more information call 1-800-223-2215.

Amdahl (AMEX:AMH) is a worldwide supplier of large-scale System/390 computers, UNIX systems software and servers, data storage subsystems, data communications products, applications development software, and a variety of educational and consulting services. Amdahl products are sold in more than 30 countries for use across all types of computing environments.

Note: Amdahl is a registered trademark of Amdahl Corporation. All other trademarks are the property of their respective owners.

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Help Desk Services Descriptions

    Operations RapidView
This service provides a high level understanding of help desk
operations and services.  Deliverables are a clear approach for
change and enhancement, leveraging return on investment.

    Team Capabilities Enhancement
This service evaluates, trains and supplements the help desk team so
they are completely prepared to deliver new services demanded by the
organization's customers and market.  Deliverables are:  a Skills
Matrix, a Training Strategy and an Education Plan, Job Descriptions,
Hiring Profiles, Objectives Setting, Performance Measurements,
Recognition and Incentive Programs, Career Planning, and a Help Desk
Marketing Plan.

    Help Desk Business Strategy
The purpose of this service is to bring the help desk strategy into
line with the customer's overall IT plan and business goals.  The
strategy reviews technology, market issues, customer requirements, IT
plans and revenue potential based on help desk competencies.
This service is key in achieving a help desk that makes a positive
contribution to the customer's bottom-line.

    Full Transformation Service
This service is primarily targeted for the help desk that is viewed
as a corporate core competency.  This service combines Business
Practices Re-Design, Tools Specification and Enhancement, Team
Capabilities Enhancement, and additionally, develops an aggressive
business plan to reduce overhead, and if help desk competencies can
be leveraged, generate revenue.

    Detailed Operations Analysis
The Detailed Operations Analysis is a step-by-step discovery process
to identify and document help desk functions -- from
business practices to tools, team capabilities and
core competencies.  This service benchmarks today's performance,
identifies opportunities for help desk business practice improvement,
assesses team skills set and packages this information into a gap
analysis for customer review and decision making.

    Smart Resourcing (SmartR(tm))
This service objectively reviews all help desk operations.  Help
Desk operations which continually drain resources with no value add
to the company's bottom line will be identified for Smart Resourcing.
Amdahl will act as an independent resourcing evaluator to help the
customer determine the appropriate criteria for bringing a resource
partner into their business.

    Business Practices Re-Design
Focusing on business methodologies, the Business Practices Re-Design
service develops detailed process models for help desk operation and
management.  This includes service level agreements, escalation
procedures, change management processes, call handling and call flow
processes and quality practices.

    Amdahl Customized Resourcing
Amdahl brings its service and support capability directly to
customers by offering this high-end individualized resourcing
solution.  For customers seeking solutions to unique business
challenges.  Amdahl can offer enhanced problem management and
superior customer handling anywhere in the enterprise.

    Tools Specification and Enhancement
This service determines if the current help desk technology is
adequate to run the help desk as a business and meet the needs of the
organization's customers.  This is a three-part service.  The
outcome is enhancement of current technology, or evaluation and
implementation of a new solution.

                   Amdahl Enterprise Help Desk
               Consulting Services Team Companies

Cognitive Management(tm)

Contact: Jim Eicher
    1063 Morse Avenue No. 4301
    Sunnyvale, Calif. 94089
    [phone]
    [e-mail]

    Cognitive Management specializes in assessing and implementing
major organizational changes, resulting in customers becoming more
competitive.  Jim Eicher is the creator of Cognitive Management, a
theory of management that applies research from the cognitive
sciences to organization and management behavior.  Eicher is also the
author of the highly acclaimed book on management communication:
Making the Message Clear.  In an era of rampant restructuring,
consolidation and organizational change, Cognitive Management can
rapidly and cost-effectively assess a customer's business needs, and
offer implementation plans that address the customer's strategic
objectives, technology platforms, cost concerns, and personnel
changes.

Inference Corporation

Contacts:   Nobby Akiha / Rebecca Snape
    Niehaus Ryan Haller PR
    100 Rowland Way
    Novato, CA  94945
    [phone]
    [phone]
    [e-mail]
    [e-mail]

    Inference Corporation (NASDAQ:INFR) develops, markets and
supports client server software for problem identification and
resolution and product recommendation applications for front office
operations, serving the internal help desk, customer support and
sales organizations.  The company has granted licenses to over 400
customers -- representing some of the world's largest corporations --
reaching more than 500,000 end users.  Inference's mission is to be
the leading provider of strategic platforms for searching and
retrieving knowledge in the front office.  In addition to its
products, Inference offers consulting services and technical support
to clients worldwide.

Process Renewal Consulting Group, Inc.

Contact:  Roger T. Burlton
    President
    2901 Paul Lake Court
    Coquitlam, British Columbia, Canada, V3C6A3
    [phone]
    [e-mail]

    The Process Renewal Group is a consulting firm committed to
helping organizations successfully manage change and dramatically
improve performance through the renewal of business processes and the
innovative applications of information technologies.  Its objective
is to facilitate multi-dimensional change by delivering imaginative
and pragmatic business solutions.  Its approach is to work with
organizations to enable them to help themselves by transferring its
knowledge as part of improving their business performance.  The
company serves clients all across North America, throughout the
United States, as well as countries around the world from offices in
Eastern and Western Canada.

Real Decisions

Contact:  Kate Berg
    Media relations manager with Gartner Group
    56 Top Gallant Rd.
    Stamford, CT  06902
    [phone]
    [e-mail]

    Real Decisions (a Gartner Group Company) is the premier worldwide
provider of quantitative and qualitative continuous improvement
services to IT professionals.  Its complex and well-established
comparative benchmark methodology enables comprehensive assessments
of cost performance, efficiency and quality for all areas of IT.  The
Real Decisions client database represents more than 400 organizations
and is the most comprehensive in the industry.  The company has
conducted more than 5,000 cost performance, efficiency and quality
studies in all the primary areas of IT.  Real Decisions is a wholly
owned subsidiary of Gartner Group, the leading independent provider
of research, analysis and advice on the IT industry.  The combination
of Real Decisions' and Gartner Group's capabilities provides an
unparalleled level of expertise with which to address all of the
needs of the IT community.

Technology Service Solutions

Contacts:   Lisa Orlandini / Ron Silliman
    580 E. Swedesford Road
    212-593-6368 - TSS
    Wayne, PA  19087
    610-293-6099 - Rudder-Finn
    [e-mail].
    [e-mail]

    Technology Service Solutions (TSS) is the world's largest private
label, multivendor service and support provider for LAN-based, open
client/server systems.  Formed in 1993, TSS has quickly become the
industry's market leader, supporting more than $850 million in
revenues.  The company provides private label service and support
exclusively to manufacturers, developers, integrators, distributors
and resellers.  TSS offers customers competitively priced, responsive
service on a customized basis, by combining the industry's leading
multivendor service expertise with an extensive array of leading-edge
networking, hardware, software and multivendor support technologies.
TSS employs more than 7,300 people in more than 1,000 service
locations in the U.S.

CONTACT: Amdahl Corporation

Denice McMurphy-Austin, 408/746-7968

[e-mail]

or

The Benjamin Group Inc.

Paula Larson, 408/559-6090 x 320

[e-mail]