Amdahl IT Services Standardizes on salesforce.com's Online Customer Relationship Management Solution.

Business/Technology Editors

SAN FRANCISCO--(BUSINESS WIRE)--Jan. 14, 2002

Fujitsu subsidiary deploys and customizes complete online CRM 

solution in less than 30 days

Salesforce.com, the market leader in online customer relationship management (CRM), today announced that Amdahl IT Services, a strategic member of the Fujitsu Group companies and a leading provider of Internet-focused information technology solutions for the global marketplace, has implemented salesforce.com's online CRM solution. Fully operational in under one month, salesforce.com has provided Amdahl IT Services with a cost-effective and easy-to-use CRM solution that can be accessed anytime anywhere, resulting in a substantial jump in productivity across the organization. The professional services powerhouse also uses salesforce.com's powerful reporting and forecasting functionality to more effectively allocate resources and significantly reduce its time to market knowledge.

Amdahl IT Services elected to replace its proprietary customer database with salesforce.com's online CRM solution rather than implement a conventional client-server system. The company migrated its data to salesforce.com, customized the online application and rolled it out to its sales force and management teams in less than thirty days. The easy-to-use online CRM Application has decreased employee frustration while increasing productivity, and enhanced forecasting accuracy. Amdahl IT Services' management is now able to generate custom reports on demand for greater insight into its business activities, and adjust strategy and resources accordingly.

"Salesforce.com is a very cost-effective solution, but the real deal closer was its ability to be implemented extremely rapidly and customized within minutes to meet our specific needs," said Ken Mason, vice president of field marketing and business development at Amdahl IT Services. "I can now create and run reports in ten minutes that would have taken me over two days on our old system, resulting in real-time insight into our business and potential markets."

"We are pleased to provide Amdahl IT Services with a powerful online CRM solution that delivers immediate benefit without straining financial and administrative resources," said Marc Benioff, chairman and CEO of salesforce.com. "Especially in these troubled economic times, salesforce.com remains committed to delivering full, flexible CRM functionality that can meet the specific needs of a wide variety of vertical markets, such a professional services, without exorbitant customization costs and time commitment."

Salesforce.com helps companies such as Amdahl IT Services enhance long-term customer relationships without incurring the failure rates and massive implementation and maintenance costs associated with conventional enterprise client/server applications.

Salesforce.com's 3000-plus customers, including Adobe Systems (NASDAQ:ADBE), Autodesk (NASDAQ:ADSK), Fujitsu (OTC: FJTSY), Siemens PT&D (NYSE:SI), USA Today (NYSE: GCI) and Wachovia (NYSE: WB), have realized impressive benefit from their CRM implementations. World-leading tool steel manufacturer Bohler-Uddeholm, which passed over SAP and other traditional CRM vendors in choosing salesforce.com, has seen a 250% return on investment (ROI) in salesforce.com.

About salesforce.com

Salesforce.com builds and delivers enterprise applications as scalable online services. The company's award-winning CRM solutions provide integrated online sales force automation, customer service and support management and marketing automation applications to help companies meet the complex challenges of global customer communication. With salesforce.com's solutions there is no traditional software to buy, install, upgrade and maintain and companies see impressive return on investment within months. According to investment firm Morgan Stanley, over the past two years more companies have chosen salesforce.com for their CRM solution than any other vendor including Siebel Systems. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia. Salesforce.com currently has more than 3,000 customers including Adobe Systems, Autodesk, Siemens, Thomas Cook Global Services, USA Today and Wachovia.

About Amdahl IT Services

Amdahl IT Services is a strategic member of the Fujitsu Group and a proven expert in the architecture, deployment and support of infrastructure solutions for the world's most demanding enterprises. Amdahl IT Services has been an expert in enterprise-scale computing, networking, and storage systems for more than 30 years and through its InfraCare* services, manages projects from design through deployment, operation, and maintenance. The entire life cycle is handled through one management contact ensuring single accountability for delivery of systems and services across data center, distributed, and global network environments. Amdahl IT Services provides the people and processes required to align IT with our customers' business and to integrate diverse technologies into a seamless environment that delivers business value.

Note to Editors: Amdahl is a registered trademark of Amdahl Corporation. InfraCare is a trademark or registered trademark of Fujitsu Limited or its subsidiaries in Japan and other countries. All other trademarks are the property of their respective owners.