Amcom Software XpressDesk Rated "Avaya Compliant".* Amcom's communications solutions for the hospitality industry are compatible with Avaya systems * Resulting fast, smooth implementations can help customers save time and reduce costs * Hospitality call centers can respond more quickly, be more productive, reduce expenses, adhere to adhere to verb 1. follow, keep, maintain, respect, observe, be true, fulfil, obey, heed, keep to, abide by, be loyal, mind, be constant, be faithful 2. standard procedures and improve the overall guest experience MINNEAPOLIS -- Amcom Software, a leading provider of mission-critical communications solutions, today announced that its XpressDesk PC Attendant Console An attendant console is a telephone station that is generally part of a private branch exchange (PBX) or Centrex or other private telephone system. An attendant console generally is a regular PBX telephone station with one or more additional modules each bearing numerous buttons solution is compliant with key solutions from Avaya, a leading global provider of business communications applications, systems and services. Amcom's XpressDesk helps businesses in the hospitality industry enable their call center representatives to serve as a concierge group and provide the level of service expected by both the guest and the property's management. Amcom submitted their updated XpressDesk product line for compliance testing by Avaya and it is now certified See certification. for compatibility with Avaya Inc.'s Communication Manager 5.1 and Application Enablement Services (programming) application enablement services - IBM-speak for APIs to services such as telecoms, database, etc. within and between address spaces. 4.2. "Amcom is a veteran provider to the hospitality industry," said Chris Heim, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Amcom Software. "We've partnered with the best-known names in hospitality, including many of the biggest in Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. and the most prestigious properties across the U.S., Asia and Europe. We consistently hear how our solutions give their properties a competitive advantage because their call centers can provide exceptional customer service. Avaya's innovative systems, along with Amcom's advanced communications solutions, are helping hospitality leaders around the world incorporate new technology easily and cost-effectively and uncover new possibilities for getting more out of their communications infrastructure." Amcom Software is a member of the Avaya DevConnect program -- an initiative to develop, market and sell strategic, innovative third-party products that interoperate See interoperable. with Avaya technology and extend the value of a company's investment in its network. As a Platinum member of the program, Amcom collaborates with Avaya to determine strategic products that compliment Avaya's communications portfolio of solutions and submit them for compatibility testing Compatibility testing, part of software non-functional tests, is testing conducted on the application to evaluate the application's compatibility with the computing environment. by the Avaya Solution Interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure -- speeding deployment of new applications and reducing both network complexity and implementation costs. "By offering compliance testing to the many innovative companies like Amcom Software, who are members of our DevConnect program, Avaya promotes fully interoperable The ability for one system to communicate or work with another. See interoperability. solutions that help businesses unleash powerful new possibilities," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "They are able to use Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. to connect employees and customers to information from wherever they are, over whatever device they have available - getting more out of their multivendor network and delivering new value to their bottom line." About Avaya Avaya is a global leader in enterprise communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. . The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect. About Amcom Software Minneapolis based Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software's advanced solutions are used by thousands of leading corporations and organizations in hospitality, healthcare, education, business and government. Amcom's recent acquisition of CommtechWireless, along with the additions of XTEND Communications and Telident E911 solutions, further solidifies the company's market leadership. For more information, call (800) 852-8935 or go to www.amcomsoftware.com. |
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