Amcom Software Rolls Out Web-Enabled Enterprise Platform for Communication Center Productivity; Smart Center 4.0 Features New Web Standards, High Security and Reliability.MINNEAPOLIS -- Open Technology Platform Built With Oracle 10g See Oracle database. and Red Hat Linux Red Hat Linux, assembled by Red Hat, was a popular, "middle-aged" Linux distribution (not as old as Slackware but older than Ubuntu) upon its discontinuation in 2004.[1] Red Hat Linux 1.0 was released on November 3, 1994. 3.0 Enterprise Amcom Software today announced that it has Web-enabled and enhanced its enterprise system platform for mission-critical communication centers - fully-integrated and technically advanced operator service call centers. Featuring Web-enabled directory services and advanced productivity capabilities, Smart Center 4.0 is built upon Oracle 10g and Red Hat Linux 3.0 Enterprise. As a result, clients benefit with higher security, improved reliability and an open technology platform for easy integration into enterprise applications. Smart Center(TM) 4.0 is the central platform for Amcom's integrated Smart Web(TM), Smart Speech(TM), e.Notify(TM) and Smart Console(TM) applications. The web-enabled core system has proven to help maximize productivity, efficiency, and performance for communications centers An agency charged with the responsibility for handling and controlling communications traffic. The center normally includes message center, transmitting, and receiving facilities. Also called COMCEN. See also telecommunications center. within hospitals, universities, government agencies and other large organizations with mission-critical communications needs by providing a robust, dependable technology platform that supports vital call center data and communication applications. "Amcom Smart Center 4.0 gives us the accessibility and flexibility we need in today's intense hospital environment," said Vince Johns, computer and call center specialist for Banner Health Banner Health is a non profit health system based in Phoenix, Arizona. The health system is one of the largest employer’s in the state - employing over 27,000 employees. , one of the largest, nonprofit health care systems in the country with 20 facilities and 25,000 employees, primary in the Southwest. "With Amcom, we've been able to consolidate four of our facilities into one, reduce our number of full-time employees and significantly increase our call center performance. Now, with Smart Center 4.0, we'll be able to reach new levels of operator efficiency, productivity and professionalism." Amcom Smart Center 4.0 Web-enabled enterprise system features a central, relational database-management system with Web-based directory and fully configurable communications center information and is the foundation for the entire Amcom product suite. Amcom's Smart Center 4.0 product suite includes the following applications that reduce traffic on voice-prompted lines and alleviate call-center demand: The security-controlled Smart Web applications make authorized data used by your operators directly available to staff members and other authorized users authorized user Radiation physics A person who, having satisfied the applicable training and experience requirements, is granted authority to order radioactive material and accepts responsibility for its safe receipt, storage, use, transfer and disposal via the Internet or intranet, reducing reliance on paper directories that are virtually obsolete immediately after printing. Authorized employees and users can look up personnel by name, partial name, department, title or extension and send a Smart Web message to contact another individual by phone, email, text messaging Sending short messages to a smartphone, pager, PDA or other handheld device. Text messaging implies sending short messages generally no more than a couple of hundred characters in length. or pagers. On-Call Scheduling allows authorized personnel, clinics and departments to maintain and access their own or other independent calendars without contacting call center staff. The Physician/Registry Locator LOCATOR, civil law. He who leases or lets a thing to hire to another. His duties are, 1st. To deliver to the hirer the thing hired, that he may use it. 2d. To guaranty to the hirer the free enjoyment of it. 3d. allows physicians to use their PC or wireless devices to update availability, view their colleagues' availability, leave and receive messages, view on-call schedules and access patient census. Smart Speech applications process a majority of routine phone requests--including directory assistance, messaging, and paging--with prompts, independently of a live operator, and with greater ease-of-use than touchtone. The system listens, finds the information in the database and performs the appropriate transaction. Smart Speech handles calls quickly, politely and consistently, 24 hours a day, seven days a week. Security mechanisms allow authorized callers to perform directory searches, page, access patient information, and check calendars by following a series of voice prompts. In addition, the Auto Attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. option provides open-ended prompts, extracts key words and patterns, finds what the caller is looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. and completes the transaction. The Smart Console attendant workstation streamlines operator tasks and integrates caller and directory information into one robust PC-based system, enabling operators to process calls in a few keystrokes at their PCs, including directory searches, paging and messaging. Comprehensive features--including voice assisted transfer, Smart Park(TM) call parking, pre-recorded greetings and a variety of paging and messaging options--ensure that calls are handled professionally, any time of day or night. Call centers answer more calls in less time, reduce operational expenses, enhance caller satisfaction and customer service, reduce staffing burdens, maintain courteous, professional call reception, increase operator productivity and accuracy, and reduce manual data entry through automated feeds. The e.Notify automated event notification Event notification is a term used in conjunction with communications software for linking applications that generate small messages (the "events") to applications that monitor the associated conditions and may take actions triggered by events. system helps business, healthcare, and government communications centers more quickly and reliably initiate, manage and monitor emergency notifications. The system automates notification, freeing key personnel for other critical activities. Supporting a multitude of communications devices, protocols and rules, e.Notify offers an enterprise-wide platform for emergency communications. Pre-defined and customizable templates facilitate instant notification to any combination of individuals, groups, and devices, while features such as escalation, response collection, monitoring and reports provide comprehensive and interactive communications capabilities. About Amcom Amcom Software provides mission-critical communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry solutions for organizations that depend on speed, accuracy, and productivity to support day-to-day business continuity and event-driven communications. Amcom's open technology, standards-based technology solutions are used by more than 400 blue-chip companies Blue-chip company Used in the context of general equities. Large and creditworthy company. Company renowned for the quality and wide acceptance of its products or services, and for its ability to make money and pay dividends. Gilt-edged security. in healthcare, education, finance, utilities and government agencies. Amcom customers include Duke University, Cedars Sinai Medical Center, Memorial Sloan-Kettering Cancer Center The Memorial Sloan-Kettering Cancer Center (MSKCC) in New York City is a cancer treatment and research institution founded in 1884 as the New York Cancer Hospital. The main campus is located at 1275 York Avenue, between 67th and 68th Streets, with other locations in New , U.S. Department of the Army, Yale University Yale University, at New Haven, Conn.; coeducational. Chartered as a collegiate school for men in 1701 largely as a result of the efforts of James Pierpont, it opened at Killingworth (now Clinton) in 1702, moved (1707) to Saybrook (now Old Saybrook), and in 1716 was , and the Stanford University Stanford University, at Stanford, Calif.; coeducational; chartered 1885, opened 1891 as Leland Stanford Junior Univ. (still the legal name). The original campus was designed by Frederick Law Olmsted. David Starr Jordan was its first president. and Medical Centers. For more information, call (800) 852-8935 or go to www.amcomsoft.com. Smart Center, Smart Web, Smart Speech, Smart Console, Smart Park, e.Notify are registered trademarks of Amcom Software, Inc. All other trademarks herein are the property of their respective owners. |
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