Amcat wins contract with German outsourcer.In a three-way contest against rival vendors, Amcat, a provider of call center technology solutions, has announced the win of a major contract to supply an inbound/outbound contact center solution to walter Wal·ter , Bruno 1876-1962. German conductor noted for his interpretations of Mozart and Mahler. Noun 1. Walter - German conductor (1876-1962) Bruno Walter TeleMedien-Group, one of Germany's largest call, communication and service center companies. The initial deal is for 620 seats with a further 1,000 to be rolled out by end of 2006. The General Manager for Telemedien Verwaltungs GmbH GmbH Gesellschaft mit Beschränkter Haftung (German: limited liability company; business entity) (IT-division of walter TeleMedien-Group), Manfred Manfred (măn`frəd, Ger. män`frāt), c.1232–1266, king of Sicily (1258–66), the last Hohenstaufen on that throne. Plaar, commented, "In order to make the right selection, we developed a trial campaign involving three short-listed vendors of contact center solutions, all of which were invited to work on campaigns with a leading German mail-order mail order n. An order for goods to be shipped through the mail.  -or company.
Amcat came out the clear winner on all fronts. The agents were able to
embrace the system immediately. They liked the ease-of-use, the
simple-to-understand screens and the powerful dialing functionality. As
a result, productivity using the Amcat system was highest. In addition,
our business is incredibly fast-moving and dynamic."
[ILLUSTRATION OMITTED] The initial distributed contact center system has been installed at the company's headquarters in Ettlingen Ettlingen is a city in Baden-Württemberg, Germany. It is about 10km south of the city of Karlsruhe. After Bruchsal, Ettlingen is the second largest city in the Karlsruhe Landkreis. Geography Ettlingen sits at the edge of the northern Black Forest. and at two locations in Magdeburg Magdeburg (mäk`dəb  rkh), city (1994 pop. 270,546), capital of Saxony-Anhalt, central Germany, on the Elbe River. . All sites will be connected via the company's wide area
network. Amcat will provide on-going support, development and
consultancy services from its office based in Munster, Germany.
www.amcat.com |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion