Amcat and telemarketing industry show commitment to reduce silent calls.Amcat, a supplier of contact center solutions, hosted a series of educational seminars in May and is reporting growing commitment and enthusiasm from the telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. industry to improve best practices for outbound telephone contact. Delegates of outsourcers and in-house call centers, numbering around 120, attended the events that featured presentations from the DMA (1) (Digital Media Adapter) See digital media hub. (2) (Document Management Alliance) A specification that provides a common interface for accessing and searching document databases. (Direct Marketing Association), TPS (1) (Transactions Per Second) The number of transactions processed within one second. TPS is a better rating for the performance of hardware and software than the common MHz and GHz rating of the computer. (Telephone Preference Service) and Excell Contact Centers. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the DMA, over 37 percent of those that sign up to TPS are prompted by the incidence of silent calls, and the number of residential households on the TPS register now stands at 4.6 million. Between 3,000 and 5,000 numbers are lost daily, due to grievances over silent calls and/or fax tones. www.amcat.com |
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