Amcat Grows Sales and Business Development Teams with the Addition of Two Industry Leading Executives.

Business Editors

EDMOND, Okla.-(BUSINESS WIRE)--Nov. 21, 2002--

Sheila Walth and Nicole Hutchison Further Strengthen Amcat's

Wealth of Contact Center Experience

Amcat, a leading provider of intelligent contact center solutions, today announced the company's continued growth with the addition of two industry experts - Sheila Walth and Nicole Hutchison - to its sales and business development teams.

Walth will serve as Vice President, Sales, bringing 20 years of contact center industry sales and product management experience to Amcat. She is an expert in Interactive Voice Response (IVR) and brings extensive knowledge of inbound contact centers to the company. At Amcat, she will be responsible for building and coaching the national sales organization.

Walth joins Amcat from InterVoice, where she helped build the company's marketing team and establish its marketing strategy. She also served as Director of Product Management - IVR at Avaya, where she led the product marketing team that drove the Avaya Conversant product to the number one market leadership position for the IVR space. As a branch manager for Avaya, she led a team that helped to grow the company by tripling sales revenue over the course of four years.

"We are thrilled to have an executive who is as knowledgeable on IVR as Sheila Walth on the Amcat team," said Mark Costello, CEO of Amcat. "Sheila and her team will leverage Amcat's 12 years of outbound contact center knowledge to help medium-to-small-sized contact centers make the smart choice when evaluating contact center solutions."

The second addition to the Amcat team is Nicole Hutchison, who will serve as Director of Business Development. Hutchison, who possesses an extensive call center background, will operate as the bridge between Amcat's marketing and sales teams and handle the company's business development and lead generation initiatives.

Hutchison previously worked at Hyperion Solutions where she ran the company's 15-state Central Region, growing its sales pipeline by 40 percent and increasing lead generation by 185 percent. She also has run corporate call centers for companies such as CompUSA, MCI and AT&T and designed and implemented a process for generating inquiries and leads that result in revenue that is specific to telebusiness.

"Nicole brings an excellent background in contact center sales and business development and will be a valued asset to our company," said Dudley Larus, vice president, marketing for Amcat. "She will serve as the critical link between Amcat's marketing and sales organizations, helping us to continue our record of focusing on our customers' specific needs."

About Amcat

Amcat(TM) is a leading provider of intelligent contact center solutions to power dramatic increases in productivity, agent professionalism, and campaign management flexibility. Amcat solutions enable companies to increase operating efficiencies and to continually enhance the quality, capabilities and services available in their contact center. As a result, contact centers see a dramatic increase in outbound and inbound productivity, a higher level of agent professionalism and the ability to make rapid adjustments to campaigns and operations. Founded in 1990, Amcat has a global customer base of more than 1,000 contact centers. For more information visit www.amcat.com or call 1-800-364-5518.