Amae Software announces free enterprise-wide, real-time Performance Console.Amae Software has announced successful deployment of the Amae CI Suite Performance Console. The Performance Console, a component of the Amae CI Suite, is easily configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: to display key management metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. regarding company-wide customer experience results and productivity analytics. Statistically significant results and performance relative to goals are graphically displayed in real-time on the Amae CI Suite launch page--reducing data overload See information overload and overloading. to key metrics for performance management. No user license is required for accessing the Amae CI Suite launch page. "Many organizations spend weeks and months trying to generate a report of this nature for a snapshot (1) A saved copy of memory including the contents of all memory bytes, hardware registers and status indicators. It is periodically taken in order to restore the system in the event of failure. (2) A saved copy of a file before it is updated. of key performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. ", said Gerald Wluka, VP of Products at Amae Software. "Now they can have it all in real-time--including valid perceptions and experience data direct from customers. With a glance, our customers can see real-time performance--including customer perceptions--relative to goals and objectives." Amae CI Suite users can log-in from the Performance Console and drill down to the drivers of performance and customer experience to affect change. This new functionality not only saves a great deal of management time and company resources, it is the perfect means to understand exactly what is affecting customers--and why. "The new Enterprise Performance Console is our perfect thermometer thermometer, instrument for measuring temperature. Galileo and Sanctorius devised thermometers consisting essentially of a bulb with a tubular projection, the open end of which was immersed in a liquid. . It shows what is happening from our customer's perspective in real-time across all of our call centers--and it gives executive management immediate information regarding how we are performing relative to goals and primary business objectives," said a Senior VP of Operations overlooking o·ver·look tr.v. o·ver·looked, o·ver·look·ing, o·ver·looks 1. a. To look over or at from a higher place. b. a large financial organization. About Amae Software Founded in 2001, Amae Software developed the Amae CI SuiteT, the most advanced system available for performance and customer experience management. The Amae CI Suite intelligently collects, reports, and incorporates customer-driven information and performance metrics based on the specific people, products, and processes each customer experiences. |
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