Altura Rated Number One in PBX Service and Maintenance for the Fourth Consecutive Year.Business Editors/High-Tech Writers ANAHEIM, Calif.--(BUSINESS WIRE)--April 6, 2004 Altura Communication Solutions, a leading nationwide provider of communications networks The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. and services, has attained the number-one ranking for service and maintenance for the fourth consecutive year in an annual customer survey conducted by The Telecom Manager's Voice Report issued on March 22, 2004. The Telecom Manager's Voice Report issues an annual customer survey report ranking the major service providers of PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). systems on service and maintenance performance. Altura received the only overall "A" ranking provided to any vendor. Customers also ranked Altura number one in the industry in several additional categories: best technician skill, best technical knowledge, most responsive and available technicians, and easiest to contact. The Telecom Manager's Voice Report also singled out Altura with the highest mark in the category of "best value for the money." "Altura technicians went over and above in helping me troubleshoot an intermittent intermittent /in·ter·mit·tent/ (-mit´ent) marked by alternating periods of activity and inactivity. in·ter·mit·tent adj. 1. Stopping and starting at intervals. 2. problem. They worked any hour of the night or day until they found the problem," said Bill Wilhelm, telecommunications manager for John Carroll University The university is organized into three schools including two undergraduate colleges: the College of Arts and Sciences and the Boler School of Business, and one graduate school, each defining its own academic programs under the auspices of the Academic Vice President. . John Carroll University is one of over 6,000 clients serviced by Altura. Bob Blazek, Altura's chief executive officer and president, explained: "Our dedication and focus on providing the best service in the industry to our customers is what differentiates Altura from other resellers and service providers. Our entire organization is focused on providing the best customer experience possible, with our processes, structure, training and delivery all directed at the user. Our guiding principle and tag line tag line also tag·line n. 1. An ending line, as in a play or joke, that makes a point. 2. An often repeated phrase associated with an individual, organization, or commercial product; a slogan. Noun 1. is 'A Higher Level of Service,' and this includes understanding our customers' needs and leveraging our unique Altura/Avaya integration capability to save our customers money and help them become more efficient and productive." Altura's partnership with Avaya provides customers with the top IP solutions in the market. "This, coupled with Altura's number-one rated service, represents a partnership that's unmatched in the telecommunications industry," Blazek said. "Altura has done a great job over the past two years in making the transition from Fujitsu to Avaya easy and upwardly compatible in a cost-effective manner. Altura makes the technology transparent. The service organization is outstanding!" said Peter A. Johnson, chief information officer and senior vice president, Dartmouth-Hitchcock Medical Center Coordinates: Dartmouth-Hitchcock Medical Center (DHMC) is New Hampshire's only academic medical center and is headquartered on a 225-acre campus in the heart of the Upper Connecticut River Valley, in Lebanon, New Hampshire. . About Altura Communication Solutions With headquarters in Anaheim, Altura Communication Solutions (www.alturacs.com) sells and services a variety of products, including voice switching systems Switching systems (communications) The assemblies of switching and control devices provided so that any station in a communications system may be connected as desired with any other station. , voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. systems, contact centers, voice conferencing systems, network and system management tools and broadband data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. products. The company has nationwide service capabilities and an enterprise customer base of more than 2,000 companies in the financial, education, healthcare and government markets. It is owned by Platinum Equity Platinum Equity is an American information technology and private equity firm. It was founded by billionaire Tom Gores in 1995 and is headquartered in Beverly Hills, California. . About Platinum Equity Platinum Equity (www.platinumequity.com) is a global M&A&O(SM) firm specialized in the merger, acquisition and operation of mission-critical services and solutions companies. Since our founding in 1995, we have completed over 40 transactions, building a portfolio of 18 market-leading companies with 32,000+ employees, more than 600,000 customer sites and revenues of $5.5 billion. In 2003 Platinum Equity was named the 34th largest private company by Forbes. |
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