Altivon Celebrates 20th Anniversary.Grows from Early Voicemail Systems to Next Generation Communications Solutions PHOENIX -- Altivon today announced its 20th anniversary as a communications integrator. The company was founded by current President Bruce Andersen in October 1989 as Call Dynamics. The company evolved from delivering voicemail and call processing In telecommunication, the term call processing has the following meanings:
"Technology alone does not solve business problems," said Andersen. "We saw that firsthand first·hand adj. Received from the original source: firsthand information. first when replacing poorly implemented voicemail systems that confused callers or left them in 'voicemail jail.' How well technology serves the business depends on how it is selected, implemented and introduced to users. Our business approach is based on a deep understanding and commitment to this model." Altivon has developed a disciplined, process-oriented methodology for understanding each customer's business and the "communication flow" into, out from and within that business. This allows customers to address core process problems and increase profit, improve satisfaction and make better decisions. "A large part of our strength is in our people," said Andersen. "Several of them have been with us for 15 years or more, giving them a rich industry perspective and credibility with customers." Altivon integrates and deploys enterprise communications systems and contact center solutions that improve both efficiency and caller satisfaction. These systems increase remote and mobile worker access, intelligently route interactions, and handle many communications channels. Altivon is an Interactive Intelligence Elite Partner for contact center, enterprise telephony and process automation technology. "While the phone call is still a critical component of both communications and the contact center, customers today want more choices," said Andersen. "We deliver cost-effective VoIP solutions that support web-chat, email, callbacks, SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. and other media." The company changed its name to Altivon in 2003 to reflect current trends in enterprise communications and contact centers. About Altivon Focused on enabling, enhancing and elevating the experience of an organization's employees, partners and customers, Altivon handles all aspects of solution design, deployment, support and on-going improvement. The solution set includes multi-media Customer Interaction Management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ), Interaction Process Automation (IPA IPA - International Phonetic Alphabet ), Enterprise IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , Unified Messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , and Networking. Founded in 1989, Altivon is headquartered in Phoenix, Arizona Phoenix /ˈfiːˌnɪks/ (English: Phoenix, Navajo: Hoozdo, lit. "the place is hot", Western Apache: Fiinigis) is the capital and the most populous city of the U.S. and has offices across the US and Canada. |
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