Altitude offering new contact center solution.Altitude altitude, vertical distance of an object above some datum plane, such as mean sea level or a reference point on the earth's surface. It is usually measured by the reduction in atmospheric pressure with height, as shown on a barometer or altimeter. Software has unveiled the Altitude uCI 7.5 software suite that includes Altitude IP Contact Center functionality. A native IP solution, the Altitude IP Contact Center streamlines IT investments and optimizes human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. to provide businesses with a SIP-based multimedia contact center solution. The suite offers unified desktops, routing, reporting, dialing, voice portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. , management and open integration via Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. and/or single language and editor to all media interactions simultaneously and in real-time on IP-PBXs and/or traditional PBXs. [ILLUSTRATION OMITTED] www.altitude.com |
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