Altitude Software rolls out Altitude uCI 7.Altitude altitude, vertical distance of an object above some datum plane, such as mean sea level or a reference point on the earth's surface. It is usually measured by the reduction in atmospheric pressure with height, as shown on a barometer or altimeter. Software, an independent contact center vendor, has announced the general availability of Altitude uCI 7, a suite of customer interaction management solutions designed to deliver return on investment and improve operational effectiveness in the contact center, at a lower total cost of ownership. Designed to be independent from platform and infrastructure, Altitude said the upgrade delivers personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service and keeps consistent customer information across any communication channel. It introduces support for networked contact centers and tools that allow for the rapid deployment of business services and campaigns. Altitude said the suite enables contact centers to reach new levels of productivity and boosts an organization's ability to implement cost-effective CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. strategies. Key enhancements in Altitude uCI 7 include: Altitude uIN (unified interaction network) used to run complex" contact networks" with multiple locations and remote agents as a unified "virtual" contact center; seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with front- and back-office applications; Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term. enabled to access information within and beyond corporate systems; and effective interaction lifecycle management with a unique language, enabling customer lifecycle management. www.altitude.com |
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