Altiris Introduces Helpdesk Solution to Provide Entirely Web-Based Management of IT Support Tasks.

Business Editors/High-Tech Writers

LINDON, Utah--(BUSINESS WIRE)--July 3, 2001

Altiris Helpdesk Solution Streamlines the Processes

Surrounding IT Management and Help Desk Operations

Altiris Inc., a leading developer of software solutions that reduce the total cost of owning IT resources, Tuesday announced the release of Helpdesk Solution, a new Web-based tool designed to facilitate the management of help desk work items via notification policies and detailed Web-based reporting on service levels, help desk activity and trends, and cost analysis specific to machine history and resource allocation.

As an entirely Web-based solution that natively integrates with management tools like Microsoft SMS, Helpdesk Solution provides affordable, easy-to-use, and extremely flexible management of help desk operations.

"As business environments become increasingly complex with disconnected and remote users, the ability to effectively manage help desk functions becomes more difficult," said Greg Butterfield, president and chief executive officer of Altiris Inc.

"With Helpdesk Solution, Altiris provides an effective tool to give corporate help desks a firm grasp on, and total control over, new and on-going support issues. Whether a user is local or remote, or whether the help desk worker is in the office or out, Helpdesk Solution provides help desks an effective way to solve IT problems and exceed customer expectations."

Helpdesk Solution is an easy-to-use tool designed to improve both the efficiency and effectiveness of help desks. Helpdesk Solution reduces management costs by providing a number of innovative features, including:

-- Entirely Web-based -- Helpdesk Solution is quick to implement, requires no
client to deploy or maintain, is easily customizable to meet diverse
organizational needs, quickly and easily scales across enterprises of any size,
and provides full browser-based management capabilities any time and from
anywhere. It also includes full support of remote and mobile users.

-- Automated notification policies and reporting -- Helpdesk Solution provides
a number of customizable notification and reporting options available through
the fully integrated Altiris Notification Server. These features include:
automatic notification of VIP requests, administrative notification of
unresolved high-priority issues, and more than 60 pre-packaged reports covering
everything from resolution statistics to individual machine histories.

-- Integration with other management tools -- Helpdesk Solution includes native
integration with Altiris Inventory Solution and Microsoft SMS (including remote
access to the SMS console) as well as hooks to many other Altiris products
including Carbon Copy.

-- Support for handheld devices -- Helpdesk Solution provides management of
help desk activities from wireless devices based on the Windows CE protocol.

-- Quick return on investment

About Altiris

Altiris Inc. develops, markets, and supports a full line of Web-enabled solutions that empower IT professionals to easily manage corporate information technology resources throughout the IT lifecycle.

Altiris' flagship product, Altiris eXpress, is unique in its ability to provide full systems management, including deployment and migration, software management, asset tracking and management, help desk, and health monitoring. Altiris solutions greatly reduce the cost and complexity of owning and managing IT resources.

Headquartered in Lindon, Altiris enjoys a worldwide development, service, and sales presence. For information about Altiris and its products, visit http://www.altiris.com.

NOTE: Altiris, Altiris eXpress, and Inventory Solution are either registered trademarks or trademarks of Altiris Inc. in the United States and/or other countries. The names of other companies and products mentioned herein may be trademarks of their respective owners.