AltiGen Communications Year 2000 Vision Brings Small to Mid Sized Businesses Multi Media Call Centers for E-commerce.FREMONT, Calif.--(BUSINESS WIRE)--Dec. 16, 1999-- Intersect Vision Helps Businesses Manage the Transition to the Converged Voice Data Network AltiGen Communications (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ATGN ATGN Additive Truncated Gaussian Noise ), the leading provider of next generation Telecom Servers announced today their year 2000 Intersect Vision. AltiGen continues their commitment to deliver today's most powerful, Web enabled communications technologies at a price that is affordable to the small to mid sized business. Intersect. The Crossing of Two Paths Packet-based Voice over IP is emerging as the telecom standard of the future. Small to mid sized businesses (SMB's) require reliable phone systems that will help them manage the transition from circuit, or the traditional public switched telephone network (PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. ) to packet based Voice over IP (VoIP), at a rate that is manageable and meets their business needs. The evolution from circuit to packet switching A network technology that breaks up a message into small packets for transmission. Unlike circuit switching, which requires the establishment of a dedicated point-to-point connection, each packet in a packet-switched network contains a destination address. will not be a binary transition, but will integrate in degrees over an extended period of time. Because AltiGen's AltiServ(R) delivers both circuit and packet switching seamlessly and interchangeably it serves as the nexus point between networks, allowing businesses a smooth migration path to the converged voice data network. AltiServ will allow businesses to transition to an IP infrastructure in incremental steps, utilizing standard telephones and components rather than having to incur the costs associated with proprietary vendor IP phone technology. By combining voice and data over the same IP infrastructure, businesses will be able to reduce the total cost of their communications. The Intersect Vision, A Multi Tiered Approach Intersect Phase I: Second Generation Voice over IP AltiGen's Intersect strategy will offer SMB's a multi tiered approach to building their communications infrastructure to meet the demands of the emerging Internet telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. environment. With thousands of installed systems, AltiGen is distinguished as the pioneer and the leader in telecom server technology. Acclaimed for its reliability and full feature support for both VoIP and PSTN based technologies, phase one of AltiGen's Intersect Vision, will further strengthen its foundational platform by delivering what is acclaimed as a true second generation Voice over IP Gateway. AltiGen's AltiServ OE 3.5 release will deliver unsurpassed IP feature support in addition to toll quality voice transmission over IP. In addition AltiGen's AltiServ OE 3.5 will offer enhanced voice compression Same as speech compression. for maximization of network resources. "AltiGen's Intersect Vision promises products with superb functionality for SMB's," states Elizabeth Herrell, Senior Analyst at Giga Research. "Their 3.5 release delivers voice over the Internet on a server-based PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). . AltiGen's integrated platform delivers a great deal of value to their market." Intersect Phase II: The E-commerce Contact Center In the e-commerce era, the call center will be the central nervous system of the service-oriented business. Innovations introduced by AltiGen into the SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. call center environment will help to level the playing field by providing affordable technology to enhance service and productivity. Slated for Q2 2000, AltiGen will provide the ability to link a user generated Internet telephony call with the synchronous pushing of Web pages to enhance customer/agent interaction via the Web, and aid in the personalization of the e-commerce transaction. AltiGen will enable e-commerce for the SMB by providing flexible, affordable, solutions that transform the call center into an interactive contact center that supports multiple forms of multi media communications with one central integration point. AltiServ's standards-based architecture offers new partnership and third-party development opportunities to further enhance the offerings for the SMB. A Software Developers Toolkit (SDK (Software Developer's Kit) See developer's toolkit and Windows SDK. SDK - Software Developers Kit (or "Software Development Kit"). ) will be available during the same time frame to provide Active X controls and comprehensive documentation and support for third party application development. Intersect Phase III Noun 1. phase III - a large clinical trial of a treatment or drug that in phase I and phase II has been shown to be efficacious with tolerable side effects; after successful conclusion of these clinical trials it will receive formal approval from the FDA : Bridging Customer Relationship Management and the SMB Communications Infrastructure In the new Internet See Web 2.0 and Internet2. economy, small to mid sized businesses will distinguish themselves by excellence in customer service. Rapid deployment of technology solutions to effect cost savings and enhance service and productivity is critical for any organization that wishes to remain competitive. SMB's need to provide their customers with maximum convenience while expending minimum resources. Minimizing resource expenditure continues to be translated into time-savings and automation practices. Leading edge automation technologies traditionally have been cost prohibitive to the small to mid sized business. By bridging Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) with the underlying communications infrastructure, AltiGen will provide an easy entry point for automating business processes and communications with both customers and suppliers. The result will mean intelligent call handling and e-commerce transactions that are both customer-focused and personalized. "Our commitment is to continue to provide breakthrough communications solutions to help small to mid sized businesses compete in an increasingly competitive and fast moving economy." states Gilbert Hu, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AltiGen. "We will build the AltiGen name on innovation, customer service and the highest quality products available, at a price that continues to be affordable to the small to mid sized business." About AltiGen AltiGen Communications, Inc. (NASDAQ: ATGN), is the leading supplier of next-generation telecom servers that give small- to mid-sized businesses and branch offices integrated communications systems for streamlined operations and enhanced productivity. AltiGen's telecom server uses both the Internet and traditional phone lines interchangeably and allows businesses to integrate their phones, databases and PC's into one powerful Web enabled communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. . AltiGen products are fully Y2K compliant, are available from authorized resellers and come with a one-year warranty. AltiGen's AltiServ has been recognized for excellence with more than two dozen industry awards in two years, including two Editor's Choice awards from PC Magazine and an Analyst's Choice Award from PC Week Magazine. For more information, call 1-888-ALTIGEN or visit the website at http://www.altigen.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding AltiGen leveraging its leadership in multimedia (including voice) over Internet protocol solutions to rapidly expand into new product areas. These statements reflect management's current expectations. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to the information set forth under the caption "Risk Factors" in the final prospectus Final Prospectus A legal document stating the price of a newly issued security, the delivery date, and other facts that are important for investors. Notes: The final prospectus must be given to every investor who purchases a new issue of registered securities. dated October 4, 1999 related to AltiGen's initial public offering, a copy of which can be obtained from CIBC World Markets CIBC World Markets is the investment banking division of the Canadian Imperial Bank of Commerce. It helps governments, large companies, and other large institutions obtain capital and credit and is a primary dealer in U.S. Treasury securities. , Oppenheimer Tower, World Financial Center, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , New York; telephone number (212) 667-7000. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion