AltiGen Communications Partners with Novo Technologie for Certified Voice Call Recording Enhancements.Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--May 23, 2001 Marketing Partnership to Provide Novo's Leading Voice Recording Features in Conjunction with AltiGen's Call Center Functionality AltiGen Communications (Nasdaq:ATGN ATGN Additive Truncated Gaussian Noise ), the market leader in IP-PBX phone systems for small and mid-sized business, and Novo Technologie, a top solution provider in digital audio recording, today announced a partnership that includes interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. certification of Novo's NovoLog voice recording server with AltiGen's IP-PBX and call center systems. This partnership allows resellers to offer certified See certification. Novo systems to AltiGen's customer base for enhanced recording features. "The Novo partnership extends our offering to fulfill the needs of customers that require call recording for better tracking, protection and training in the call center environment," said Richard De Soto de So·to , Hernando or Fernando 1496?-1542. Spanish explorer who landed in Florida in 1539 with 600 men and set out to search for the fabled riches of the north. , Chief Marketing Officer for AltiGen. "As our customers' call centers handle more traffic and enhance their service capabilities, the Novo technology adds an important element to the capabilities and operation of these centers." The Novo solution is important for service businesses such as financial, brokerage, law, real estate, public services Public services is a term usually used to mean services provided by government to its citizens, either directly (through the public sector) or by financing private provision of services. , and call center branches that need verified financial transactions, protection against lawsuits, enhanced services Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; , efficient employee training, and complete communications statements. NovoLog records PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). voice conversations in more than five different formats, and features automated storage, backup, and voice file management capabilities. "With this agreement, AltiGen becomes a key partner in our efforts to expand the business base of the NovoLog solution. AltiGen's strong penetration into the small and mid-size business call center market provides us with a great opportunity to broaden our reach to key organizations that require enhanced voice recording services in their phone systems," said Louis Turmel of Novo Technologie. AltiGen Communications, the pioneer of IP-PBX capabilities that quickly gained a 40 percent share of the market, currently has more than 10,000 installations of its computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration solution in such companies as Century 21, Gibson Guitars and other customer-contact intensive businesses. AltiGen's system can be installed for a fraction of the cost of a traditional PBX system, and can be maintained and upgraded by a company's in-house IT staff, dramatically cutting costs for the small- to mid-sized business. An installed system delivers an unsurpassed range of capabilities, including voice-over-IP call routing, automated call following, e-mail, voicemail and Web integration, and robust call center features. Recently, AltiGen announced product interoperability with QuickNet's PCMCIA (Personal Computer Memory Card International Association, San Jose, CA, www.pcmcia.org) An international standards body and trade association that was founded in 1989 to establish a standard for connecting peripherals to portable computers. PCMCIA created the PC Card. See PC Card. softphones and Siemens IP phones. The AltiGen PBX server also easily functions with analogue (electronics) analogue - (US: "analog") A description of a continuously variable signal or a circuit or device designed to handle such signals. The opposite is "discrete" or "digital". telephones or legacy digital sets. About AltiGen Communications AltiGen Communications, Inc. (Nasdaq:ATGN), is a leader in the IP-PBX and the server-based telecommunications system market. The company designs, manufactures and markets next generation, IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. . AltiGen Communications products are available from authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. AltiGen's AltiServ(R) has been recognized for excellence with nearly 30 industry awards from 1996 to today's CT Labs Best of Breed award in January, 2001. For more information, call 1-888-ALTIGEN or visit the Web site at www.altigen.com. About Novo Technologie Novo Technologie is specialized in the development and integration of business products and services in digital audio recording. Our systems are designed to capture and secure vocal transactions, to allow fast and easy playback and to offer flexible configuration parameters. We design solutions that make room for improvement and increase in performance, and that will be easy to adapt to newer technology several years ahead. Our commitment is to offer small and medium size companies cost effective solutions that will grow with them through the years. Novo is in an aggressive phase of expansion and intends to capture market share and continue improving customer retention and satisfaction. For more information, call 1-888-657-6686 or visit the web site www.novo.ca. |
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