AltiGen Communications Debuts AltiCenter -- First Standalone IP Call Center for Small and Mid-Sized Businesses.Business Editors/High-Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--May 30, 2001 Integration with Legacy PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). Systems Gives Midsize Market More Affordable and Available Customer Web Chat, E-Mail Integration and IP Call Distribution AltiGen Communications (Nasdaq:ATGN ATGN Additive Truncated Gaussian Noise ), the market leader in IP-PBX phone systems for small and mid-sized business, today unveiled AltiCenter, the first standalone IP call center for the small and mid-size business market. AltiGen's new IP call center can be used with other vendors' PBX systems, enabling AltiGen resellers to address a much larger market, including midsize companies. "Prior to AltiCenter, small call centers have had no good alternative than to implement systems for $50,000 -- $100,000 and seat licenses of up to $5,000 per seat," said Richard De Soto de So·to , Hernando or Fernando 1496?-1542. Spanish explorer who landed in Florida in 1539 with 600 men and set out to search for the fabled riches of the north. , Chief Marketing Officer at AltiGen. "What these businesses need is an affordable and comprehensive call center solution that works with their existing PBX or an AltiServ PBX, and that's what we are delivering with AltiCenter." AltiCenter provides the affordable ability to integrate voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. such as phones, voice mail, email, web interactions, and local and remote IP calling. The IP call center is designed to work with legacy PBXs as well as AltiGen's AltiServ IP-PBX for greater flexibility and compatibility. AltiCenter enables a company's internal IT staff to dramatically reduce the number of systems needed to deliver converged services by performing communications functions typically relegated to separate systems such as automatic call distributors (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), voice mail systems, and computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration middleware Software that functions as a conversion or translation layer. It is also a consolidator and integrator. Custom-programmed middleware solutions have been developed for decades to enable one application to communicate with another that either runs on a different platform or comes from a . It also provides additional enhanced capabilities, including email management, web chats, and web push for improved productivity, e-commerce capabilities, and better customer service. AltiCenter is easy to use and manage, provides IP and analog phone The original telephone technology, which converts air vibrations into an analogous electrical frequency. Unless a key telephone system, digital PBX or voice over IP (VoIP) is used, most homes and small offices still use analog phones, and the local loop is mostly analog. capabilities, and is based upon the most awarded call center system in the SMB market See SMB. . With the majority of its capabilities coming directly from AltiGen's AltiServ 4.0 Advanced IP-PBX server platform, AltiCenter offers many of the characteristics that have led to AltiServ's market leadership. This includes the ability to create call waiting queues and overflow queues, route calls to IP phones via the Internet or to traditional analog phones, and enable complete supervisory barge-in and queue management capabilities. A typical server can support as many as 192 call center agents and supervisors for tens of thousands of dollars less than legacy systems have previously allowed. Owing to owing to prep. Because of; on account of: I couldn't attend, owing to illness. owing to prep → debido a, por causa de its modular design In the context of systems engineering, modular design — or "modularity in design" — is an approach aiming to subdivide a system into smaller parts (modules) that can be independently created and then used in different systems to drive multiple functionalities. , however, AltiGen systems are able to grow to this capacity as a business requires, starting from support for as few as 4 agents. "As the only stand-alone call center product for mid-size companies, AltiCenter will provide us a gateway into a market that has long needed the capabilities of this system," said John Horner John Horner can refer to:
Every AltiCenter is a complete call center in a box A Holy Grail of the call center community has been the production of a self-contained server that delivers call processing and routing, ACD, management reports and an agent desktop interface, among other features, for small and medium sized businesses. that includes: -- IP and/or analog calling -- Superior voice mail with voice response, one-number "find me" and direct callback while in voice mail -- Efficient Automatic Call Distribution (ACD) -- Local and remote IP agents supported as agents in local workgroups; Agents can be members of multiple workgroups -- Connects remote agents without expensive VoIP gateways -- Voice over IP or T1/PRI networking between multiple locations -- Integrated E-mail server, including voice annotated email -- CTI screen-pops using Goldmine(tm), ACT!(TM) or Outlook(TM) software -- Detailed reporting for statistics and staff -- Legacy PBX support -- Support for IP or analog hard or softphones from multiple phone vendors -- Supervisor call monitoring for quality control and training -- AltiAgent desktop client interface for use viewing calls in queue for a particular workgroup, busy lamp fields, caller ID, and handling multiple calls using transfer and hold features -- E-Commerce integration with web button - direct VoIP contact support -- Web interaction features such as web call back, web chat, web push -- Handles maximum of 32 workgroups with up to 64 members per group -- APIs to integrate third party applications, such as IVR, Voice Call Recording, CRM -- Data-directed call routing -- Digit-capturing Auto Attendant AltiGen Communications, the pioneer of IP-PBX capabilities that quickly gained a 40 percent share of the market, currently has more than 10,000 installations of its computer telephony solution in such companies as Century 21, Gibson Guitars and other customer-contact intensive businesses. AltiGen's system can be installed for a fraction of the cost of a traditional PBX system, and can be maintained and upgraded by a company's in-house IT staff, dramatically cutting costs for the small- to mid-sized business. About AltiGen Communications AltiGen Communications, Inc. (Nasdaq:ATGN), is a leader in the IP-PBX and the server-based telecommunications system market. The company designs, manufactures and markets next generation, IP-PBX telephone systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications. AltiGen Communications products are available from authorized resellers. AltiGen's AltiServ(R) has been recognized for excellence with nearly 30 industry awards from 1996 to today's CT Labs Best of Breed award in January, 2001. For more information, call 1-888-ALTIGEN or visit the Web site at www.altigen.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding: AltiGen's leveraging of its leadership in multimedia (including voice) over Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. solutions to rapidly expand into new product areas. AltiGen's ability will continue to offer cost effective and highly featured solutions against traditional PBX system suppliers. These statements reflect management's current expectations. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to the Company's recent 10-K and 10-Q filed with the SEC in December, 2000. AltiGen assumes no obligation to update the forward-looking information contained in this press release. |
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