AltiGen Communications Announces the Release of AltiServ OE Version 4.0.Business Editors/High-Tech Writers NetWorld Interop Atlanta 2000 ATLANTA--(BUSINESS WIRE)--Sept. 26, 2000 Enhancements Provide Small-to-Medium Sized Businesses with Affordable Call Center Capabilities and Advanced Internet Customer Contact Features AltiGen Communications, Inc., (Nasdaq:ATGN ATGN Additive Truncated Gaussian Noise ), a leading provider of next generation telecom servers and IP-based computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration solutions, today announced the release of AltiServ Open Edition 4.0. The most advanced version of the company's award-winning all-in-one telephony solution offers hardware and software enhancements that will provide advanced phone system features to greatly improve customer service applications for small-to-medium sized businesses (SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. ), all at an affordable price. AltiServ OE 4.0 provides companies with a complete communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. , offering call center capabilities that include advanced Internet customer contact features as well as an unsurpassed range of business communications tools in a single, integrated system. New additions to the system include multi-site consolidation of call reporting information, expanded voice-over-IP capabilities and support for multi-vendor, standards-based IP phones. With this release, AltiGen continues to provide increased value to its customers by enhancing its software with high-end features formerly found only in more expensive systems. "With the release of AltiServ OE 4.0, AltiGen continues to demonstrate our leadership in providing complete telephony solutions that enhance the way small-to-medium sized businesses communicate," said Gilbert Hu, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of AltiGen Communications. "AltiServ OE 4.0 places the SMB manager in control of the company's phone system and provides a well-balanced combination of practical features with advanced communication networking." The Phone System for the Internet Era AltiServ OE 4.0 delivers essential business communications tools including PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). call center auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. , email, voice mail, Web contact and the industry's leading telecommuting telecommuting, an arrangement by which people work at home using a computer and telephone, transmitting work material to a business office by means of a modem and telephone lines; it is also known as telework. features. AltiServ OE 4.0 has expanded in capacity with 192 extensions and 48 IP ports. A new feature, AltiWeb, provides an e-commerce web solution, permitting Internet consumers the option of directly contacting customer service agents using a button on a business web page using voice over IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. . AltiServ OE 4.0 continues AltiGen's tradition of providing feature-rich phone systems to the SMB market See SMB. and the new version of the software demonstrates that AltiGen's convergent IP and server-based telecom system continues to expand in function and value for the SMB market. Additional enhancements to the phone system includes: -- Expanded Voice over IP Gateway Capabilities: AltiServ OE 4.0 also provides expanded capacity in AltiGens acclaimed Voice over IP Gateway. Now branch offices can be linked via AltiServ OE 4.0's internal IP Gateway and save on interoffice in·ter·of·fice adj. Transmitted or taking place between offices, especially those of a single organization: an interoffice memo; interoffice conferences. calls using traditional phone lines or over an IP network such as an internal Intranet or virtual private network. The system also features expanded Voice over IP capabilities that enable businesses to prepare for the convergence of voice and data networks. -- Multi-Vendor IP Phone Compatibility: AltiServ OE 4.0 now supports standards-based IP telephones from companies like Siemens, QuickNet and Microsoft's NetMeeting, permitting IP phones to be used seamlessly as extensions on the AltiServ OE 4.0 system. AltiGen has also increased the IP networking capacity and the number of workgroup members it can support. -- Contact center features for the SMB: Traditional call centers are rapidly evolving into contact centers as customers choose a variety of channels (from email to webchat) to reach companies. As a result, systems management is becoming more complex. AltiServ OE 4.0 offers agents and supervisors the ability to monitor operations in real time, and they can be local or remote from the business premise. More than 128 representatives can function as contact center agents, and some of those can be located off-site, or on other AltiServ OE 4.0 systems using VoIP extensions, while enjoying full agent features. -- Web Communications for E-Commerce: AltiWeb 4.0 provides business web sites with a web-page button that permits consumers to request real time contact with call center agents over the Internet. When customers request service, they are connected to the AltiServ OE 4.0 phone system, can use the auto-attendant and reach a customer representative. Voice over IP using NetMeeting establishes voice communication, and the representative can push web pages to the web-based caller. -- Enhanced MIS Reporting Capabilities: AltiServ OE 4.0 offers new real-time reporting tools bundled with the system that expand management information reporting capabilities at all stages of the customer service process via a development partnership with TriVium triv·i·um n. pl. triv·i·a The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric. Systems. Historical information reporting is provided for all types of calls that are useful for billing, accounting, operational evaluation The test and analysis of a specific end item or system, insofar as practicable under Service operating conditions, in order to determine if quantity production is warranted considering: a. the increase in military effectiveness to be gained; and b. , and marketing purposes. The system also includes the ability to intelligently route incoming calls and enables customers to share more detailed information easily through the system. AltiServ OE 4.0 also now provides multi-site consolidation of call accounting and MIS information, giving enterprise branch offices more control over the reporting process. "AltiServ OE 4.0 extends the size of customer service and sales operations that the platform can support while offering expanded support for IP phone extensions useful to small groups of remote employees," said Gregg Kerlin, director of product marketing for AltiGen. "AltiServ OE 4.0 demonstrates that server-based phone systems continue to expand in function and value while retaining the price-sensitive advantages that SMB customers desire." Product Availability AltiServ OE 4.0 will be available starting early-October, with advanced reporting options available later in the month. AltiServ OE 4.0's software is available as a complete solution with a single option for contact center applications support. Desktop station and session licenses allow customers to add capacity simply through licenses without additional installation procedures. Basic reporting is bundled in with the AltiServ OE 4.0 product, with optimal advanced reporting capabilities offered with a 30-day free trial period. AltiServ is a complete solution delivered by trained resellers who can select server processors from several certified vendors including Compaq Proliant servers. Pricing for an entry level system starts at $4,800 and per port charges for a complete AltiServ system are $290 to $390 not including phone sets. AltiGen products, including its current AltiServ OE 4.0 version, are available through AltiGen's network of resellers nationally and AltiGen at 1-888-ALTIGEN can help connect customers to qualified local dealers. About AltiServ Open Edition AltiGen's AltiServ Open Edition product is a powerful PBX and voice-over-IP (VoIP) solution operating on either Microsoft's Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. 4.0 or Windows 2000 platform. Designed for small-to-medium size businesses and organizations with multiple locations, the AltiServ OE 4.0 system is low cost, flexible and highly scalable. The solution features IP extensions for remote workers, informal call center functionality, and graphical reporting of a company's call activity. About AltiGen Communications AltiGen Communications, Inc., (Nasdaq:ATGN), is a leader in the server-based telecommunications system market. AltiGen designs, manufactures and markets next generation, server-based telecommunications systems that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. . AltiGen products are available from authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers and come with a one-year warranty. AltiGen's AltiServ OE has been recognized for excellence with nearly 30 industry awards, including a 1999 Editor's Choice Award from PC Magazine and a 1998 Analyst's Choice Award from PC Week Magazine. For more information, call 1-888-ALTIGEN or visit the website at www.altigen.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement This press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding AltiGen leveraging its leadership in multimedia (including voice) over Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. solutions to rapidly expand into new product areas such as the AltiServ OE 4.0 which provides companies with a complete communications system offering call center capabilities that include advanced Internet customer contact features as well as an unsurpassed range of business communications tools in a single integrated system. These statements reflect management's current expectations. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to the information set forth under the caption "Risk Factors" in the final prospectus Final Prospectus A legal document stating the price of a newly issued security, the delivery date, and other facts that are important for investors. Notes: The final prospectus must be given to every investor who purchases a new issue of registered securities. , dated October 4, 1999, related to AltiGen's initial public offering. A copy of the prospectus can be obtained from CIBC World Markets CIBC World Markets is the investment banking division of the Canadian Imperial Bank of Commerce. It helps governments, large companies, and other large institutions obtain capital and credit and is a primary dealer in U.S. Treasury securities. , Oppenheimer Tower, World Financial Center, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , New York; telephone number 212/667-7000. |
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