AltiGen Announces Powerful Internet-Ready Desktop Application for Call Control, Voicemail and Contact Management.

FREMONT, Calif.--(BUSINESS WIRE)--June 8, 1999--

AltiView Features Microsoft Outlook Screen Pop and Visual Call

Management To Optimize Productivity, Enhance Customer Service

AltiGen Communications, Inc., the leading provider of LAN and IP based computer telephony (CT) solutions, today announced the addition of AltiView, a desktop application for call control, Microsoft(R) Outlook(R) telephony integration and voicemail playback and management.

AltiView leverages the powerful capabilities of AltiGen's Windows(R) NT Server-based AltiServ(R) telephone system, specifically designed to meet the rapidly changing needs of small to mid-sized businesses and branch offices. The new Internet-ready AltiView R2.0 software is designed to compliment AltiGen's new AltiWare Open Edition R3.0 system software to provide caller ID screen pop, point and click dialing, and remote extension and workgroup monitoring via the Internet.

With this announcement, AltiGen once again demonstrates their on-going commitment to deliver Internet ready telecommunication solutions to help small to mid sized businesses work more productively. AltiServ continues to provide support for industry standards to ensure robust open solutions -- as is evidenced by AltiView and its leveraging of Microsoft Outlook capabilities and remote Internet features. Users are able to monitor extensions and workgroups in real time remotely via the Internet. Additionally, users benefit by having advance access to caller identification (ANI, CID) and caller background information. AltiView brings a new simplicity to contact management and allows people to prioritize their communications for increased productivity and enhanced customer service.

"AltiView addresses one of the largest challenges businesses are facing today, the ability to efficiently manage huge amounts of information coming their way through phone calls, voicemail and email," stated Gilbert Hu, president and CEO of AltiGen. "AltiGen's new product is an extremely powerful and simple to use productivity tool that will be a significant benefit to our customers -- far beyond increased time management, enhanced productivity and customer service."

Desktop Call Control Maximizes Productivity

AltiGen's new AltiView R2.0 maximizes the productivity for AltiWare OE R3.0 users through PC desktop call control which manages personal calls, workgroup calls, and voice mail messaging. A convenient AltiView screen pop allows for direct access to call handling and a simple graphical user interface (GUI) for configuring several of AltiServ's features. In addition, AltiView integrates seamlessly with Microsoft Outlook. Its full-range of features include: -0-

--   Internet Integration -- for remote access

--   Screen Pop -- based on Outlook contacts or internal extension
     names.

--   Visual Voice Mail Control --play, stop, delete, return call and
     "save as"

--   Point and Click Outgoing Calls -- using Outlook contact names or
     extension names

--   Log Incoming and Outgoing Calls -- point and click to make calls
     from this log

--   One-Number-Access -- follow-me call management

--   Busy and No Answer Extension Management -- auto attendant,
     voicemail, queue, forward

--   Message Notification Configuration -- urgent/all messages,
     schedule

--   Basic Call Management -- hold, call waiting, call transfer,
     conference call, busy lamp fields

--   Speed Dial Numbers -- extension and system

--   Extension and Workgroup monitoring remotely via the Internet

-0-

"AltiView and the new AltiWare Open Edition 3.0 software have simplified our customer service operations by allowing our representatives to track all their pending contacts, waiting calls, and voicemail messages from their desktop," said Mick Galvin President of Qantel Technologies, a designer of a integrated business software solutions for manufacturers. "These benefits are the result of AltiView leveraging the multiple services within the AltiServ communications server as well as Microsoft Outlook integration. No other system offers such a comprehensive range of features."

"The complexities of business life require people to deal with a staggering number of contacts. AltiGen has built an innovative solution that is integrated with Microsoft Outlook(R) to help dramatically improve internal and external communications," said Peyton Smith, Director, Network Solutions Group at Microsoft.

A Powerful Addition to the Award-Winning AltiServ Platform

AltiView R2.0 is AltiGen's first product to deliver Microsoft Outlook integration, extensive call control and more to its award-winning AltiServ telecommunications server. AltiGen's AltiServ telephony capabilities include corporate-strength voice mail, extensive "follow-me" features, call/voice processing, auto attendant, basic automatic call distribution (ACD), an e-mail server, Internet-based extension configuration and remote system management tools.

Pricing and Availability

AltiGen products are available from authorized resellers.

AltiGen has set new pricing points in the market for server-based PBX systems. Offering greater value at a competitive price allows customers to expand their services to meet their business requirements. Desktop software can be installed on any number of desktops at no charge. Only the actual concurrent users connecting to AltiWare require user licenses. Five AltiView R2.0 options are currently available: 4-session, 8-session, 16-session and 32-session The price for a 32-session user license is approximately $30 per user. AltiGen plans to deliver 64 session and greater versions of this product for larger more call center and sales centric organizations later this year. To find the nearest authorized AltiGen reseller, customers can call 1-888-ALTIGEN. AltiGen supports all its products with a one-year warranty.

About AltiGen

AltiGen Communications, Inc., is the leading provider of "All-in-One" telecommunication servers that are fully Y2K compliant. Its products represent the convergence of computers, telephone systems and the Internet into a single Microsoft Windows NT-based multi-media platform. PC Magazine and PC Week have awarded AltiGen the 1999 Editor's Choice Award and 1998 Analyst's Choice Award, respectively. Computer Telephony Magazine awarded AltiGen a "Product of the Year" for 1998, as did CTI Magazine. In addition, Frost and Sullivan recently awarded AltiGen their prestigious "1998 Market Engineering Customer Focus Award" and "1998 Market Engineering Product Innovation Award" while CMP Media honored the company with both their Editors' Choice and Best Voice Integration Product awards in the U.K. For more information, visit the AltiGen web site at www.altigen.com.