AltaVista Chooses Experts Exchange to Provide Knowledge Sharing Community For its Free Access Customers.Business/Technology Editors NEW YORK--(BUSINESS WIRE)--Feb. 7, 2000 Experts Exchange(TM), the largest knowledge sharing community on the Web, and AltaVista, the premier media and commerce network at www.altavista.com, will work together to develop a co-branded expert-help page for users of AltaVista's Free Internet Access See how to access the Internet. service. The page will provide AltaVistaFree Access members a site where they can search through previously asked questions (PAQs) about the service. Users will also have the option to ask new questions, which will be answered by other Free Access members or an AltaVista customer care technician. The new AltaVista Expert Help center is available online at http://www.microav.com. There are more than 1.5 million registered users for the AltaVista Free Access, a nationwide and Canadian dial-up Internet service at no cost. &uot;Our new Expert Help Center will provide our members with an efficient, no-cost method to get their questions answered. We selected Experts Exchange because of its commitment to build relevant, self-policing knowledge communities where users can get their questions answered quickly and efficiently,&uot; said Mark Schulze, product manager, AltaVista Company. &uot;Users can search for any question relevant to using FreeAccess -- from changing a password to downloading the browser browser Software that allows a computer user to find and view information on the Internet. The first text-based browser for the World Wide Web became available in 1991; Web use expanded rapidly after the release in 1993 of a browser called Mosaic, which used . Because members typically receive answers to their questions within an hour or less, Experts Exchange is an effective, high-quality resource for even the most novice computer user.&uot; &uot;Our relationship offers AltaVista a low-cost solution to help Free Access users answer routine inquiries by reducing the help-desk staff. Free Access users save time by avoiding the long waits typically associated with help-desk phone calls,&uot; said Keith McCurdy, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Experts Exchange. &uot;We are excited about this alliance and looking forward to helping AltaVista build a community of its own, modeled on the highly successful blueprint experts-exchange.com has already built.&uot; About Free Access AltaVista combines its free access with the world's first microportal, a small desktop application that provides personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. , up-to-the-minute news and information and links to premier AltaVista Network services. AltaVista's Free Access works with Netscape Navigator An earlier Web browser for Windows, Macintosh and X Windows from Netscape that provided secure transmission over the Internet. Soon after its introduction in 1994, Navigator, or just "Netscape," as it was commonly called, quickly became the leading browser on the Web. , Internet Explorer Microsoft's Web browser, which comes with Windows starting with Windows 98. Commonly called "IE," versions for Mac and Unix are also available. Internet Explorer is the most widely used Web browser on the market. It has also been the browser engine in AOL's Internet access software. version 4.0 or higher, and most other browser applications A Browser Application is a computer software application that is coded in a browser-supported language (such as HTML, ASP, PHP, Perl, etc.) and reliant on a common web browser to render the application executable. . When users are online, the microportal can be docked to the top or bottom of the desktop or positioned anywhere on screen. The microportal takes up less than five percent of a user's screen space and contains a rotating ro·tate v. ro·tat·ed, ro·tat·ing, ro·tates v.intr. 1. To turn around on an axis or center. 2. advertisement within the window. The service runs on Windows 95, 98 and NT. AltaVista Free Access is powered by patent-pending technology from 1stUp.com Corporation, a leading provider of ad-supported Internet access solutions. About AltaVista Company AltaVista Company is the premier media and commerce network offering Internet users Internet user n → internauta m/f Internet user Internet n → internaute m/f up-to-the-minute news, live video, content, search and shopping resources. The company integrates unique technology, products and services to deliver relevant results faster for both individuals and businesses. By combining distinctive 'best of the Web' relationships with personalized service, the AltaVista Network at www.altavista.com creates the smartest Internet experience. AltaVista is building on its heritage of technology and innovative leadership, offering informative services including AltaVista Live!, AltaVista Search, AltaVista Shopping.com, AltaVista Free Access combined with the microportal. AltaVista is headquartered in Palo Alto Palo Alto, city, California Palo Alto (păl`ō ăl`tō), city (1990 pop. 55,900), Santa Clara co., W Calif.; inc. 1894. Although primarily residential, Palo Alto has aerospace, electronics, and advanced research industries. , Calif. About Experts Exchange, Inc. Established in 1996 and backed by the J.P. Morgan Capital Group [NYSE NYSE See: New York Stock Exchange :JPM JPM J. P. Morgan Chase & Co. (stock symbol) JPM Juan Pablo Montoya (formula 1 driver) JPM Jabatan Perdana Menteri (Malaysia) JPM Journal of Property Management - news], Experts Exchange, Inc. is a leading Internet question-and-answer community with more than 80 computer-related topic areas. The Experts Exchange knowledge sharing community enables its members to receive answers to their questions quickly and efficiently -- within 60 minutes on average. Experts Exchange uses a patent-pending, points-based incentive and grading system that allows its knowledge sharing community to moderate user interaction and rate the quality of its experts' answers. Members can either earn or purchase points to ask questions. Members then grade the responses generated from experts who are either competing or collaborating for points and recognition. As a result, the quality of content and answers remains consistently high. The company's knowledge sharing community currently serves a worldwide membership of 300,000 members and 45,000 experts and today includes a database of nearly 2 million postings. For more information about Experts Exchange, please see www.experts-exchange.com. Experts Exchange is a trademark of Experts Exchange, Inc. All other names are or may be trademarks of their respective owners. |
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