Alpine Access Appoints Leonard Gilmore VP of Sales; Customer Care Company Rounds Out Management Team.

Business Editors

GOLDEN, Colo.--(BUSINESS WIRE)--Dec. 12, 2000

Alpine Access, Inc. has added Leonard Gilmore to its senior management team as Vice President of Sales. Leonard has vast experience in business development, information technology and customer relationship management.

Leonard will oversee the sales and marketing division of Alpine Access, a Colorado-based company specializing in providing `the ultimate customer contact experience.' Alpine Access has transformed the traditional brick and mortar call center into the first ever Web Center, providing "just-in-time" agents on the phone or on-line, to companies of any size.

Alpine Access was founded in 1998 to redefine the traditional call center. Alpine Access utilizes a geographically dispersed staff of talented employees to provide a 'virtual outsourced call center'. While a core group of Alpine Access' employees work in-house, Alpine Access agents have the luxury of working from anywhere they choose, thanks to the new business model Alpine Access has pioneered. Customer service agents match the demographic of each client's customers and use real-time chat, e-mail and telephone to offer assistance around the clock. Alpine Access' services are available as a total outsource solution, a partner that complements an existing call center, or as an emergency backup service.

"Leonard's experience in customer relationship management and operational solutions makes him a perfect fit for Alpine Access," said Steve Rockwood, President and Co-Founder of Alpine Access. "Len is able to represent our unique Web Center model with a full understanding of our how Alpine Access is changing the way the world works. He personifies our professional integrity and we are proud to have him lead our efforts in getting our story told."

"Alpine Access is more than just an exciting place to work," said Leonard Gilmore. "Alpine Access has developed a way of the utilizing the Internet as a revolutionary place to work. Alpine Access is able to match a company's projected or unprojected volumes, delivering proven at scale solutions for companies that need immediate customer service solutions. It's a tremendous new way of doing business, and I am excited to be a part of it."

Leonard M. Gilmore, Vice President of Sales

Leonard joins Alpine Access with a record of 18 successful years in executive sales, marketing and business development. He comes to Alpine Access from CustomerSoft, Inc., a leading provider of CRM software, where he was Vice President of Sales. Prior to CustomerSoft, Inc., Leonard worked domestically and abroad for industry leaders such as Hewlett-Packard Company, Astea International, Convergent Communications and Unisys Corporation. Working with Fortune 100 companies around the globe, Leonard's career has focused on the information technology and CRM industries. He has developed numerous enterprise solutions, improving business productivity and operational efficiency, while reducing clients' overall business risk. Leonard also brings to Alpine Access extensive experience and a proven track record in developing direct sales and channel distribution organizations within domestic and international markets. He holds a Masters degree in Computer Science and Business Management.

About Alpine Access

Alpine Access (www.alpineaccess.com) is a unique outsourcing provider of professional customer relationship management services, created to provide online and phone support to corporate clients. They are the first outsourced customer service provider to offer a true "one-to-one" match for clients' customers, by linking consumers with its geographically dispersed network of professional agents. Agents at Alpine Access handle customer contact via telephone, e-mail, or real time chat on the Web. Alpine Access provides great people, technology and customer care expertise to their clients in order to help them generate revenue by helping with inbound sales and order-taking as well as generating customer loyalty by providing, extending and backing-up all customer care efforts.