Alphabetical listings.811 MSi Software 2004 Inc. (S, C) 772-388-1073 www.811msi.ca Products/Services: 88, 114, 136, 151 Other: Telcom Bill Management A Aastra OnDemand (M, C) 800-468-3266 www.aastraondemand.com Products/Services: 20, 25, 107 ac2 Solutions (C) 732-583-1919 www.ac2solutions.com Products/Services: 46, 136, 171 Accudata (S) 972-390-2610 www.accudatatech.com Products/Services: 55, 117, 121, 122, 134 Accurate Always (M, C) 800-828-9428 www.accuratealways.com Products/Services: 22, 173, 51, 95, 123 Acredo Technologies, Inc. (Acredo) (S) 850-266-7121 www.acredo.us Products/Services: 1, 8, 18, 20 Other: Hosted Internet Phone Service See VoIP. Active TeleSource, Inc. (S) 503-292-2077 x5304 www.theactivegroup.biz biz n. Informal Business. biz Noun Informal business Noun 1. Products/Services: 63, 66, 130, 133, 134 ADTRAN, Inc. (M) 256-963-8000 www.adtran.com Products/Services: 20, 29, 31, 71 Other: Managed Ethernet Switches A device that connects clients and servers to each other in an Ethernet network. See switched Ethernet. Advanced Data-Comm (S) 800-582-9501 x83545 www.advanced-data.com Products/Services: 66, 130, 133, 134 Other: Inbound/Outbound/CRM Aerotek Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. (S) 7301 Parkway Dr., Hanover, MD 21076 Contact: Steve Schumacher 704-329-8172 www.aerotek.com sschumac@aerotek.com Products/Services: 98, 99 Aerotek Professional Services specializes in providing highly skilled personnel for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound , outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" and blended contact centers in areas such as management, sales, customer service, order entry, training and collections. We meet with each candidate to conduct personal and behavioral interviews, resume and reference checks, and any needed testing, background checks and drug screens. We continually place the best candidates at all levels of skills and expertise to ensure a perfect fit. Aiko Solutions (C) +4420787 12929 x29 www.aikosolutions.com/ Products/Services: 42, 91, 144 AIM Technology (C) 415-692-5580 www.aimtechnology.com Products/Services: 136 Other: Contact Center Analytics Alexander Resources (S) 972-818-8225 www.alexanderresources.com Products/Services: 43, 46, 66, 156 Other: Cellular & Wireless Training Allegiance, Inc. (C) 801-617-8034 www.allegiance.com Products/Services: 51, 52 Other: Enterprise Feedback Management (EFM (Ethernet in the First Mile) Using Ethernet to provide connectivity from the customer to the carrier. See 802.3ah. ) solutions Alta Resources (S) 120 N. Commercial St., Neenah, WI 54956 Contact: Pat Nicholson 877-934-6377 www.altaresources.com insight@altaresources.com Products/Services: 130, 131, 132, 133, 135 Alta Resources recognizes that the most successful brands are able to create and leverage meaningful relationships with their customers. We help our clients maximize their customer relationships by providing a complete portfolio of customer care, sales and information technology solutions. Our flexible CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and business intelligence offerings, workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. services and dedicated leadership help our clients deliver best-in-class service to strengthen brand loyalty and nurture NURTURE. The act of taking care of children and educating them: the right to the nurture of children generally belongs to the father till the child shall arrive at the age of fourteen years, and not longer. Till then, he is guardian by nurture. Co. Litt. 38 b. their customer relationships. Alta Resources is also recognized by Visa as a PCI (1) (Payment Card Industry) See PCI DSS. (2) (Peripheral Component Interconnect) The most widely used I/O bus (peripheral bus). Compliant Service Provider for the Cardholder card·hold·er n. One who holds a card, especially a credit card. card  hold Information
Security Information Program (CISP CISP Cardholder Information Security Program (Visa)CISP Comitato Internazionale per lo Sviluppo dei Popoli CISP Certified IRA Services Professional (American Bankers Association) ), demonstrating our commitment to protecting and safeguarding sensitive consumer data. Altitude Software (C) 90 Allstate Pkwy., Ste. 601 Markham, ON L3R 6H3 Contact: Angela Hill 905-479-2655 www.altitude.com callus callus: see corns and calluses. callus In botany, soft tissue that forms over a wounded or cut plant surface, leading to healing. A callus arises from cells of the cambium. @altitude.com Products/Services: 7, 22, 49, 57, 143 A fully integrated contact center plays a key role in strengthening customer relationships, increasing revenues and improving overall operational efficiencies. Altitude uCI delivers a Unified Customer Interaction management software suite with modular solutions that adjust to your existing environment. Providing inbound, outbound voice, e-mail and chat management, Altitude also provides the tools to ensure each interaction is handled in the most efficient, effective manner. Our architecture is unique in the industry with a single language and editor to control in real time all media interactions, simultaneously on IP-PBXs, including Altitude vBox, and traditional PBXs. Altivon (V) 602-440-1100 www.altivon.com Products/Services: 7, 20, 160, 166 AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology (C) 804-915-0520 www.amctechnology.com Products/Services: 49, 53, 73, 149 Other: Multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple integration software AMCAT AMCAT Aircraft Maintenance Consultant Assistance Team Software (M, C) 800-364-5518 www.amcat.com Products/Services: 7, 20, 47, 57, 150 American Teleservices Association 317-816-9336 www.ataconnect.org Other: Teleservices networking, professional & business development, & compliance americon (M, V) 707-539-3321 www.controlroomsusa.com Products/Services: 128, 149 Other: Control room furniture, video display systems Amtech Marketing, Inc. (S) 888-546-4844 www.amtechmarketing.com Products/Services: 46, 98, 148, 156, 157 AMTELCO (M, C) 800-356-9148 www.amtelco.com Products/Services: 95, 159, 160, 169 Other: RED ALERT--Rapid Emergency Deployment system AnswerNet Network (S) 609-921-7450 www.answernet.com Products/Services: 61, 130, 132, 133, 134 APEX apex (a´peks) pl. apexes, a´pices [L.] tip; the pointed end of a conical part; the top of a body, organ, or part.ap´ical apex of lung the rounded upper extremity of either lung. Voice Communications (M) 818-379-8400 www.apexvoice.com Products/Services: 17, 45, 159, 166, 162 Aplicor Inc. (M, C) 561-347-0300 x101 www.aplicor.com Products/Services: 52, 53, 86, 94, 142 ASC ASC Ambulatory surgery center, see there telecom L.P. (M, S) 201-252-3001 www.asctelecom.com Products/Services: 123, 136, 151 Aslan Training & Development (S) 770-690-9616 x104 www.aslantraining.com Products/Services: 46, 156 Other: Call Center Sales/Customer Service Training Aspect Software Inc (M) 888-412-7728 www.aspect.com Products/Services: 7, 8, 136, 166, 171 Attachmate (C) 206-217-7100 www.attachmate.com Products/Services: 107, 111, 143, 149 Other: Unified Desktop / Desktop Integration Solutions Avidian Technologies (C) 206-686-3001 www.avidian.com Products/Services: 47, 53, 86, 142 B BASiX Automation Integrators, Inc. (V) 603-758-6458 www.basixai.com Products/Services: 20, 31, 49, 166, 167 BCE BCE abbr. 1. Bachelor of Chemical Engineering 2. Bachelor of Civil Engineering BCE Abbreviation for before the Common Era. Elix (V, S) 514-768-1000 www.bceelix.com Products/Services: 53, 57, 123, 166, 171 Bilingual Corporation (S) 305-938-0660 www.bilingualtelemarketing.com Products/Services: 55, 112, 130, 132, 133 BrandonWayne Group (S) 800-946-2693 www.callcenterworkforce.com Products/Services: 96, 98, 99 C Cacti, Inc. (M, C) 25 Bank St., Sussex, NJ 07461 Contact: Reginald Jerel 866-34C-ACTI www.cacticom.com rjerel@cacti-inc.com Products/Services: 173, 51, 123, 136 Contact Center Recording and QA Cacti is committed to software development of quality assurance and corporate compliance solutions within the contact center. Our solutions blend quality concepts allowing organizations to improve efficiency, compliance, performance and automate processes resulting in financial success. Our innovations include: voice/screen recording, analytical reporting, speech analytics, automated survey and workflow applications A workflow application is where various applications, components and people must be involved in the processing of data to complete an instance of a process. For example, consider a purchase order that moves through various departments for authorization and eventual purchase. . Calabrio (C) 763-592-4600 www.calabrio.com Products/Services: 173, 136, 171 Other: Unified Agent Desktop Software, Quality Management Software Call Center Consultants (S) 781-740-2772 Products/Services: 118, 119, 121 Other: Call Center Prospect Lists CallCenterClassifieds.com (S) 800-946-2693 www.callcenterclassifieds.com Products/Services: 98 Other: Call center job board CallCenterJobs.com (S) 888-353-7529 www.callcenterjobs.com/clickthru.cfm?LID=6397 Products/Services: 46, 96, 98, 99, 145 CallCopy (C) 888-922-5526 x5999 www.callcopy.com Products/Services: 123, 146 Other: Surveys CallMiner (C) 239-689-6463 www.callminer.com Products/Services: 51, 170 Other: Speech analytics Cbeyond (S) 678-370-2437 www.cbeyond.net Products/Services: 77, 103, 104, 146, 160 Cerebit (C) 813-868-1904 www.cerebit.com Products/Services: 173, 136, 144 Other: Fraud/Identity Theft Prevention CFI CFI abbr. cost, freight, and insurance Group (S) 734-623-5425 www.cfigroup.com Products/Services: 46, 51, 53, 76, 136 Cicero, Inc. (C) 919-380-5092 www.ciceroinc.com Products/Services: 149 Circumference Technology Services, Inc. (S) 877-882-9253 www.circumference.ca Products/Services: 107, 130, 133 Other: Hosted Contact Center Solutions Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. 408-902-3530 www.cisco.com/go/cc Products/Services: 7, 20, 22, 47, 166 CITEL CITEL Comisión Interamericana de Telecomunicaciones (Inter-American Telecommunications Commission) Technologies (M, C) 877-248-3587 xsales www.citel.com Products/Services: 31, 104, 115 Other: Digital-to-analog voice recording signal translation Citrix Online Citrix Online is a division of Citrix Systems, Inc. (Nasdaq: CTXS) that sells Web-based remote access, support, and collaboration software and services. Its products are GoToAssist, GoToMeeting, GoToMyPC, and GoToWebinar. (Citrix GoToAssist) (S) 800-549-8541 www.gotoassist.com Products/Services: 94, 106, 109, 140 Other: Hosted Remote Support Solution ClickFox (C) 404-351-8020 www.clickfox.com Products/Services: 14, 46, 51 CobbleSoft International Ltd. (S, C) 877-627-2441 www.cobblesoft.com Products/Services: 173, 53, 95, 111, 114 Codima Technologies (M, C) 610-579-9435 www.codimatech.com Products/Services: 24, 119, 136, 151 Collaboration Technologies (C) +525556300257 www.collaborationtechnologies.co.uk Products/Services: 7, 49, 53, 57 Comarch (C) +48 12 646 1504 www.comarch.com Products/Services: 11, 47, 53, 62, 116 CommuniGate Systems (C) 800-262-4722 x208 www.communigate.com Products/Services: 20, 25, 27, 101, 104 ComplianceBridge Corporation (S, C) 800-317-2820 www.compliancebridge.com Products/Services: 173, 97, 120, 148 Concentric Coming from the center, or circles within circles. For example, tracks on a hard disk are concentric. Tracks on optical media are concentric or spiral shaped (in a coil) depending on the type. , An XO Communications XO Communications is a United States telecommunications firm and one of the largest Competitive Local Exchange Carrier (CLEC) in the country. It is owned by XO Holdings, Inc OTCBB: XOHO. Service (S) 866-500-9696 www.concentric.com Products/Services: 102, 103, 110, 111 Other: Web Hosting Making a Web site available on the Internet. Many ISPs host a few personal Web pages for an individual at no additional cost above the monthly service fee, but the address is subordinate to the ISP; for example, www.friendlyisp.com/pat_smith. , Email and Domain Name Registration Convertec Business Solutions (S) 888-745-4099 www.convertecsolutions.com Products/Services: 44, 130, 131, 133, 134 CosmoCom (C) 121 Broad Hollow Rd., Melville, NY 11747 Contact: Sales 631-940-4200 www.cosmocom.com info@cosmocom.com Products/Services: 7, 22, 57, 166 Unified Customer Communications IP Contact Center Consolidation Technology CosmoCom, the global leader in Contact Center Consolidation 2.0, provides IP contact center technology for the largest and most complex enterprise requirements, consolidating multiple locations--onshore, offshore, and home--formal and informal agents, captive and outsourced operations, multichannel and multiple applications. Benefit from Consolidation 2.0 with CosmoCom technology deployed on premises or via top-tier service providers. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , France Telecom, Telefonica, NTT NTT Nippon Telegraph and Telephone Corporation NTT New Technology Telescope NTT National Technology Transfer, Inc NTT Name That Tune (TV game show) NTT National Tree Trust NTT Number Theoretic Transform , VSNL VSNL Videsh Sanchar Nigam Limited (India) , PLDT PLDT Philippine Long Distance Telephone Company , Verizon and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com. CRMlandmark.com (S) 561-702-8466 www.crmlandmark.com Products/Services: 9, 46, 52, 53, 70 Customer Insight Group, Inc. (S) 303-422-9758 www.customerinsightgroup.com Other: CRM Strategy D Dataupia 617-301-8400 www.dataupia.com Products/Services: 173, 54 Other: Data Warehouse Dialexia Communications Inc. (M, C) 514-693-8500 x214 www.dialexia.com Products/Services: 11, 20, 26, 30, 45 Digital Antenna (M) 954-747-7022 www.digitalantenna.com Other: Cell Booster Booster - A data-parallel language. "The Booster Language", E. Paalvast, TR PL 89-ITI-B-18, Inst voor Toegepaste Informatica TNO, Delft, 1989. and Antenna Manufacturer Dirigosoft Corporation (S, C) 877-870-1234 www.dirigosoft.com Products/Services: 20, 115 E e-Services Group International (S) 918-335-2522 www.e-servicesgroup.com Products/Services: 130, 133, 134, 135 Other: Customer Care Echopass (S) 877-419-0908 www.echopass.com Products/Services: 22, 53, 71, 166 Other: SAS (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. 70 Certified See certification. eGain Communications (S, C) 650-230-7532 www.egain.com Products/Services: 74, 73, 111, 109, 114 Electronic Voice Services (M, C) 972-713-6622 www.evs7.com Products/Services: 33, 56, 57, 150, 161 Empirix (S, C) 781-266-3379 www.empirix.com Products/Services: 14, 50, 123, 136, 152 Encore Networks (M) 703-318-4366 x4366 www.encorenetworks.com Products/Services: 29, 71, 140, 144 Endeavor Telecom (S) 678-460-2500 www.endeavortelecom.com Other: CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment Installations, Inside Wiring, Trouble Tickets, Site Surveys Envision (C) 206-225-0800 x500 www.envisioninc.com Products/Services: 46, 123, 156, 171 Other: Business Intelligence ESQUBE Communication Solutions (S, C) +80 57672396 x26 www.esqube.com Products/Services: 13, 20, 24, 27, 30 etalk Corp. (C) 4040 W. Royal Ln., Ste. 100 Irving, TX 75063 Contact: Kathy Kuehne 800-835-6357 www.etalk.com info@etalk.com Products/Services: 173, 51, 114, 123, 136 Autonomy etalk goes beyond traditional approaches to enable the Intelligent Contact Center, providing the ability to capture, share and analyze the critical data that flows through the contact center. Autonomy etalk does this by delivering a platform for multichannel interaction analysis, real-time agent support and contact center performance management solutions, including call and desktop recording, quality monitoring, agent coaching and evaluations and customer surveys. With automated processes, intuitive enterprise search and advanced analysis, Autonomy etalk delivers relevant and accessible intelligence that enables businesses to understand the meaning of customer interactions and enhance customer-driven business strategies across the enterprise. EventHelix.com Inc. (C) 240-274-1453 www.eventhelix.com Products/Services: 13, 14 F FacetCorp (M) 800-235-9901 www.facetcorp.com Products/Services: 20, 25, 30, 49, 115 Five9, Inc. (S) 925-201-2000 www.five9.com Products/Services: 7, 18, 56, 57, 58 FOQUEST (V, S) 781-245-7770 x2 www.foquest.com Products/Services: 46, 54, 144, 149 Other: Biometrics and Data Security Forum Communications Forum Communications Company is a media firm based in Fargo, North Dakota. The company prints a number of newspapers in North Dakota, South Dakota, Minnesota, and Wisconsin, including The Forum of Fargo-Moorhead. International (M) 972-680-0700 x1601 www.forum-com.com Products/Services: 44, 71, 104, 109 Other: Emergency Conferencing/Converged Conferencing See teleconferencing. Fuze fuze n. & v. Variant of fuse1. Noun 1. fuze - any igniter that is used to initiate the burning of a propellant fuse, primer, priming, fuzee, fusee Digital Solutions (S, C) 425-649-1246 www.fuze.com Products/Services: 47, 52, 107, 111, 114 G GC Services (S) 713-777-4441 www.gcserv.com Products/Services: 16, 130, 132, 133, 134 Genticity (C) 404-307-2201 www.customerl.com Products/Services: 22, 51, 107, 111 Other: CRM for the Call Center Givex (S) 877-478-7733 www.givex.com Products/Services: 149 Other: Gift Cards, Loyalty Cards, Stored Value, Coupons, Payment Systems GM Voices, Inc. (S) 770-752-4500 www.gmvoices.com Products/Services: 46, 129, 166 Other: voice and audio recording GMT (Greenwich Mean Time) See UTC. GMT - Universal Time 1 Corp. (C) 770-416-6000 www.gmt.com Products/Services: 76, 171 GN US Inc. (M) 77 Northeastern Blvd., Nashua, NH 03062 Contact: Christian Sommerhoff 603-864-6512 www.jabra.com csommerhoff@gn.com Products/Services: 92 Through its Jabra brand, GN is a world leader in innovative headset Headphones combined with a microphone. Used in call centers and by people in telephone-intensive jobs, headsets provide the equivalent functionality of a telephone handset with hands-free operation. Many people use headsets at the computer so they can converse and type comfortably. solutions. Our innovative and stylish headsets suit everyday life from work to leisure--providing increased efficiency and mobility as well as enhanced personal comfort. GyrusLogic (S, C) 602-432-1995 www.gyruslogic.com Products/Services: 106, 147, 166, 163, 170 H HigherGround Inc. (C) 818-591-3133 www.highergroundinc.com Products/Services: 12, 123, 136, 151 Other: Liability Recording, Agent Evaluation HouseCalls Audio Tour (S) 888-817-1860 www.housecallsaudiotour.com Products/Services: 1, 111, 131, 166 Human Resource Management Center (S, C) 480-988-5597 www.hrmc.com Products/Services: 14, 96, 98, 163, 171 I I.S. Associates, Inc. (S, C) 800-583-3440 x142 www.isassoc.com Products/Services: 11, 12, 52, 53, 111 ICT (1) (Information and Communications Technology) An umbrella term for the information technology field. See IT. (2) (International Computers and Tabulators) See ICL. 1. (testing) ICT - In Circuit Test. Group, Inc. (S) 800-201-1085 www.ictgroup.com Products/Services: 130, 132, 133, 135, 147 IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corp. (C) 972-301-1789 www.iex.com Products/Services: 46, 53, 111, 136, 171 InfoCision Management Corp. (S) 325 Springside Dr. Akron, OH 44333 Contact: Steve Boyazis 866-670-4IMC (Internet Mail Consortium, Santa Cruz, CA, www.imc.org) An industry trade association founded in 1996 by Paul Hoffman and Dave Crocker that promotes Internet e-mail standards and features. www.infocision.com steve.boyazis@infocision.com Products/Services: 130, 131, 132, 133, 134 As a leading provider of contact center solutions, InfoCision Management Corporation specializes in lead generation, customer acquisition, customer care and retention. With 25 years of direct marketing experience, we help Fortune 100 companies build stronger, more valuable relationships with their customers. InfoCision is a full-service marketing firm, providing inbound and outbound teleservices, mail and premium fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. , bulk e-mail and fax, Web development, creative design and copywriting Copywriting is the process of writing the words that promote a person, business, opinion, or idea. It may be used as plain text, as a radio or television advertisement, or in a variety of other media. . Our reputation is unmatched and has earned us numerous awards. In fact, we have been recognized as the highest quality call center company in the world an unprecedented 14 times by Customer Interaction Solutions magazine. Infor (C) 678-319-8000 www.infor.com/inforcrm Products/Services: 51, 53, 55, 73, 142 Information Access Technology (C) 800-574-8801 x260 www.iat-cti.com Products/Services: 19, 49, 57, 58, 166 Informiam (M, C) 678-980-7413 www.informiam.com Products/Services: 51, 114, 136, 171 Other: Proactive Contact Center Management Infusion Software (S, C) 480-682-6765 www.infusionsoft.com Products/Services: 53, 55, 63, 73, 142 Ingate Systems Ingate Systems AB is a company producing a number of firewall products, specializing on support for the SIP Protocol. The company was founded by Cendio Systems, a Swedish Linux-company and Intertex, a modem manufacturer. (M) 603-883-6569 www.ingate.com Products/Services: 140, 144 Other: SIP-capable Firewalls and SIParators, NAT traversal Passing through network address translation (NAT) to reach a user. NAT hides private IP addresses from the public Internet; however, voice over IP (VoIP) and videoconferencing calls that originate from outside the network must locate the user's IP address. See STUN, UPnP and NAT. , SIP Trunking See port aggregation. InsideSales.com (M, C) 866-342-5370 www.insidesales.com Products/Services: 47, 53, 56, 63, 68 Intelemedia Communications, Inc. (S) 972-300-2150 www.intelemedia.com Products/Services: 7, 131, 134, 166 Other: Hosted Contact Center Intelenet Global Services (S) 972-596-0033 www.intelenetglobal.com Products/Services: 46, 87, 89, 130, 134 Interactive Intelligence Inc. (C) 7601 Interactive Way Indianapolis, IN 46278 317-872-3000 www.inin.com Products/Services: 7, 22, 27, 111, 166 Interactive Intelligence Inc.[R] (Nasdaq: ININ) was formed in 1994 and today is a leading developer of all-in-one IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. software for every aspect of customer interaction management. For contact centers and enterprises alike, our SIP-architected multi-channel IP platform and adaptable a·dapt·a·ble adj. Capable of adapting or of being adapted. a·dapt  a·bil application suites pair innovation with
experience to meet even the most demanding customer service performance
requirements. Yet our communications solutions aren't just
innovative. They're also proven, as evidenced by the recognized
companies that rely on them worldwide. Interactive Intelligence is
headquartered in Indianapolis, Indiana “Indianapolis” redirects here. For other uses, see Indianapolis (disambiguation).Indianapolis (IPA: [ˌɪndiəˈnæpəlɪs]) is the capital city of the U.S. , and maintains offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. and the Asia-Pacific with more than 2,500 customers globally. Interactive Softworks, Inc. (C) 678-762-9112 www.interactivesoftworks.com Products/Services: 22, 56, 57, 58, 149 Interactive.com (S) 617-354-8585 www.interactive.com Other: E-mail marketing Email marketing is a form of direct marketing which uses electronic mail as a means of communicating commercial or fundraising messages to an audience. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. solution InterfaceSERVICES (S) 770-975-4823 www.interfaceservices.net Products/Services: 13, 145 Interior Concepts (M) 800-678-5550 www.interiorconcepts.com Products/Services: 128 Other: Furniture/Site Design Intuitive Voice Technology (M, C) 602-249-5750 www.intuitivevoice.com Products/Services: 20, 29, 44, 115, 161 Invest In Guatemala (S) +502-2421-2484 www.investinguatemala.org Products/Services: 130, 132, 133, 135 InVision Software AG (S, C) 312-474-7767 www.invisionwfm.com Products/Services: 171 IPitomy Communications (M) 941-306-2200 www.ipitomy.com Products/Services: 20, 29, 31, 104, 115 IQ Services (S) 612-243-6700 www.iq-services.com Products/Services: 14, 50, 104, 123, 152 J J. Patrick & Associates 973-964-9393 www.jpatrick.com Products/Services: 98 K KnoahSoft (S, C) 701 N. Green Valley Pkwy., Ste. 200 Henderson, NV 89074 Contact: Kerri Coll 702-990-3022 www.knoahsoft.com info@knoahsoft.com Products/Services: 173, 47, 107, 123, 136 KnoahSoft's contact center quality and performance management software suite dramatically improves operational performance. Our Web-based, fully integrated VoIP solution meets the quality, recording, monitoring, screen capture, surveying, e-learning and coaching needs of businesses of all sizes. Affordably priced, KnoahSoft makes it easy to buy only what you need. We know what it takes to balance productivity, quality, and agent satisfaction while providing an outstanding customer experience. Our Suite embodies those best practices in every facet facet /fac·et/ (fas´it) a small plane surface on a hard body, as on a bone. fac·et n. 1. A small smooth area on a bone or other firm structure. 2. of our software and our services to enable our clients to get the maximum value out of their investment. Visit www.knoahsoft.com/knoahsof t-tmc.html for a special TMCNet.com discount from KnoahSoft. Knova Software, Inc. (C) 800-572-5748 www.knova.com Products/Services: 53, 95, 107, 111, 114 Kontakto (V, S) +57-1-605-9924 www.kontaktos.net Products/Services: 13, 14, 97, 98 Other: Multilingual mul·ti·lin·gual adj. 1. Of, including, or expressed in several languages: a multilingual dictionary. 2. Contact Center Services L Left Bank Solutions, Inc. (C) 310-207-6800 www.leftbanksolutions.com Products/Services: 171 Lester Inc. (S) 203-488-5265 www.lesterusa.com Products/Services: 130, 132, 133, 134, 135 LiveVox, Inc. (S) 610-639-1760 www.livevox.com Products/Services: 7, 11, 12, 16, 166 LumenVox LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control (C) 877-977-0707 xSales www.lumenvox.com Products/Services: 147, 163, 170, 168 Lynk Software, Inc. (C) 480-998-1933 x1272 www.lynksoftware.com Products/Services: 173, 47, 52, 53, 54 M MarketMakers Group, Inc. (S) 610-254-8924 Products/Services: 121, 133 Other: Outbound b2b teleservices MicroAutomation (S) 678-401-8180 www.microautomation.com Products/Services: 7, 48, 149, 166, 170 Mirabase (S, C) 305-960-1142 www.mirabase.com Products/Services: 53, 102, 119, 142 Other: Latin American Spanish American Spanish n. The Spanish language as used in the Western Hemisphere. Adword Campaign Designers Mirapoint (S) 408-720-3700 www.mirapoint.com Products/Services: 173, 71, 73, 144 Other: Email Security, Email archiving See e-mail archiving. , Email reporting Money's Worth (S) 239-292-1234 www.4yourmoneysworth.com Products/Services: 46, 97, 98, 157 Other: Interim Management Multi-Tech Systems, Inc. (M) 800-328-9717 x5178 www.multitech.com Products/Services: 29, 31, 37, 101, 104 Multima Corporation (C) 401-885-1916 x4242 www.netkeeper.com Products/Services: 47, 53, 73, 95, 111 N National Quality Assurance, USA (S) 800-649-5289 www.nqa-usa.com Products/Services: 148 National Technical Systems (S) 800-270-2516 www.ntscorp.com Products/Services: 152 NetCentrex Comverse Converged IP Communications (C) 781-213-2726 www.comverse.com Products/Services: 20, 30, 104, 107, 166 NetOffice Corp. (V, S) 866-206-1874 www.netoffice.com Products/Services: 12, 19, 52, 127, 159 NetOp Tech (M) 312-376-0510 www.netoptech.com Products/Services: 24, 95, 107, 140, 144 NetSuite (S, C) 650-627-1000 www.netsuite.com Products/Services: 52, 63, 76, 142 Other: Accounting, Ecommerce NextCentra Integrated Communications Solutions (V, C) (786) 206-1393 www.nextcentra.com Products/Services: 20, 46, 166, 162, 168 NomKa Call Centers (S) 877-526-6652 www.nomka.com Products/Services: 130, 131, 132, 134, 135 Nordia Inc. (S) 3100 Cote-Vertu Blvd., Ste. 280 Saint-Laurent, QC H4R 2J8 Contact: Patrick Carbonneau 888-858-2166 x5272 www.nordia.ca pcarbonneau@nordia.ca Products/Services: 130, 132, 133, 135 Customer care services (outsourcing (1) Contracting with outside consultants, software houses or service bureaus to perform systems analysis, programming and datacenter operations. Contrast with insourcing. See netsourcing, ASP, SSP and facilities management. ) Nordia, a leading Canadian provider of world-class customer care solutions, is part of one of the largest contact center networks in the world operating on three continents. Nordia has 2,300 employees in five centers handling inbound and outbound 365/24/7 services in French, English and Spanish for North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. companies in industry sectors such as telecommunications, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , banking, e-finance solutions, government, marketing, etc. Its redundant multimedia platform includes IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. , skills-based routing, outbound dialing, Web-based interaction functionality, e-mail, text-chat, fax, voice, video, self-service solutions and more, all fully integrated to an IP-based telephony architecture, as well as transparent multi-site capacity. NorthWest Direct Marketing, Inc. (S) 610-384-0196 www.nwdirectmarketing.com Products/Services: 46, 130, 132, 133 O OAISYS (M) 7965 South Priest Dr., Ste. 105 Tempe, AZ 85284 Contact: Sales 480-496-9040 www.oaisys.com se@oaisys.com Products/Services: 123 Call Recording and Voice Documentation As The Right Choice for Call Recording, OAISYS is a premier developer of call recording solutions for small to medium-sized businesses and call centers. Our solutions help companies attract and retain customers by digitally capturing telephone calls for simple retrieval, playback and management through intuitive interfaces to fit various users' needs. We provide a communications solution that enables companies and employees to communicate more quickly, easily and efficiently. OKS-Ameridial Worldwide (S) 4535 Strausser St. NW, N. Canton Canton, cities, United States Canton. 1 City (1990 pop. 13,922), Fulton co., W central Ill., in the corn belt; inc. 1849. It is a trade and industrial center for a coal and farm area. 2 Town (1990 pop. 18,530), Norfolk co. , OH 44720 Contact: Steve Trifelos 800-445-7128 x260 www.oksameridial.com trifelos@oksameridial.com Products/Services: 117, 130, 133, 134, 135 With more than 1,500 Customer Service and Sales Professionals throughout The United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada and India, OKS-Ameridial is large enough to handle sizable siz·a·ble also size·a·ble adj. Of considerable size; fairly large. siz a·ble·ness n. programs, yet small enough to deliver the
service and responsiveness you should expect from a family-owned
company. You enjoy a single partner with a complete solution.
Health--Communication--Cable &
Satellite--Financial--Retail--Consumer Services--Business
Services--Sales--Lead Generation--Customer Care--Data Cleansing--BPO
Oncontact Software (C) 262-375-6555 www.oncontact.com Products/Services: 51, 53, 86, 95, 142 OnviSource Inc (C) 580-242-4636 x1130 www.onvisource.com Products/Services: 7, 27, 123, 159, 160 Onyx onyx (ŏn`ĭks), variety of cryptocrystalline quartz, differing from agate only in that the bands of which it is composed are parallel and regular. Software (C) 317-249-1270 www.onyx.com Products/Services: 53, 55, 86, 142 Other: Business process management software OPC (1) (OpenGL Performance Characterization) A project group within GPC that manages OpenGL benchmarks. OPC endorses the Viewperf and GLperf benchmarks. Viewperf was created by IBM and OPC provides viewsets for it, which are combinations of tests using specific Marketing, Inc. (M, C) 972-267-3279 x202 www.opc-marketing.com Products/Services: 56, 57, 79, 92, 143 OrecX (C) 11 South LaSalle, 21st Fl., Ste. 2155 Chicago, IL 60603 Contact: Bruce Kaskey 312-895-5292 www.orecx.com bkaskey@orecx.com Products/Services: 20, 173, 123, 151, 171 Oreka TR (Total Recorder) is a call recording application designed to work with voice over Internet (VoIP) phone systems, specifically SIP Protocol-based systems. Oreka TR adds a powerful user interface, live monitoring capability, manual start and stop as well as better codec (1) (enCOder/DECoder) A hardware circuit that performs analog-to-digital conversion (ADC) and digital-to-analog (DAC) conversion. When analog signals are entered into a computer, cellphone or other device via a microphone or video source such as VHS tape or analog TV, support. Access to the recordings is Web-based and does not require installing any additional software. It features powerful and flexible search capabilities that allow for immediate and accurate retrieval of required recordings. Features include: search and tag recordings TAG Recordings was a vanity label made by Atlantic Records in 1996 after losing their distribution deal with Matador Records to EMI. The label handled indie rock artists, such as Fountains of Wayne and Jawbox. , live monitoring (listen to calls as they happen), manual start and stop, selective recording, automatic recording forwarding, and logs recordings metadata to any major Database system. OutsourceWorld (S) 561-989-5250 www.outsource-world.com Products/Services: 9, 97 P PBD PBD - Programmer Brain Damage Worldwide Fulfillment Services (S) 770-442-8633 www.pbd.com Products/Services: 61, 64, 110, 117, 130 Pegasystems Inc. (C) 617-866-6029 www.pegasystems.com Products/Services: 13, 173, 53, 87 Other: Business Process Management Software Phone Pro (S) 800-888-4893 www.phonepro.com Products/Services: 46, 97, 156, 157 Other: Customer Service Training Phone Ware Inc. (S) 858-459-3000 x1115 www.phonewareinc.com Products/Services: 22, 66, 130, 132, 133 PipelineDeals.com (C) 866-702-7303 www.pipelinedeals.com Products/Services: 47, 51, 53, 63, 136 Plantronics (M) 345 Encinal St., Santa Cruz Santa Cruz, city, United States Santa Cruz (săn`tə kr  z), city (1990 pop. 49,040), seat of Santa Cruz co., W Calif., on the north shore of Monterey Bay; inc. 1866. , CA 95060
Contact: Sales 800-544-4660 www.plantronics.com/contactcenter headsets@plantronics.com Products/Services: 32, 91, 93, 92, 104 Plantronics, Inc. introduced the first lightweight communications headset in 1962, and in 1969 was used for the historic "One Small Step" transmission from the moon. Today, Plantronics headsets are widely used in Fortune 500 companies and organizations such as the FAA and 911 dispatch centers. With its legacy of innovation, Plantronics provides contact centers with headsets with reliability built in, premium sound and comfort and world-class, worldwide support and service. As the experts in contact center performance, Plantronics is the headset partner of choice for most contact centers worldwide. Plantronics continually delivers innovative products tailored to the contact center to improve their key metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. regarding customer satisfaction, agent productivity and employee retention. prairieFyre Software (M, C) 613-599-0045 www.prairiefyre.com Products/Services: 7, 12, 53, 72, 171 PreVisor, Inc. (S) 770-650-8080 www.previsor.com Products/Services: 96 Prosodie Interactive (S) 954-671-6588 www.prosodieinteractive.com Products/Services: 19, 130, 133, 166, 170 Pulse Voice Inc. (S, C) 905-754-4100 www.pulsevoice.com Products/Services: 7, 30, 56, 116, 166 Q Quintrex Data Systems Corp. (C) 319-363-5508 www.quintrex.com Products/Services: 11, 53, 68, 111, 150 R R.L.Bencin & Associates 440-526-6726 Products/Services: 98 RAD Data Communications RAD Data Communications (also known as "RAD") is a privately held corporation, based in Tel Aviv, Israel, that designs and manufacturers specialized networking equipment. It was founded in 1981 by Zohar Zisapel and his brother, Yehuda. (M) 201-529-1100 x330 www.radusa.com Products/Services: 31, 71, 164, 165 Other: TDMoIP gateways Recollect rec·ol·lect v. rec·ol·lect·ed, rec·ol·lect·ing, rec·ol·lects v.tr. To recall to mind. See Synonyms at remember. v.intr. To remember something; have a recollection. Recording, LLC (S, C) 972-377-9074 www.recollectrecording.com Products/Services: 173, 123, 151 RED ALERT by AMTELCO (M, C) 800-380-7345 www.redalertsystem.com Products/Services: 71 Other: Emergency notification Systems A modern notification system is a combination of software and hardware that provides a means of delivering a message to a set of recipients. For example, notification systems can send an e-mail when a new topic has been added to Wikipedia. Relevant Communications Corporation (C) 415-776-6337 www.relevantcommunications.com Products/Services: 53, 55, 68, 73, 79 S Sage Software (C) 800-643-6400 www.sagesoftware.com Products/Services: 47, 53, 76, 87, 142 Salesboom.com (S, C) 902-446-4857 www.salesboom.com Products/Services: 52, 63, 111, 114, 142 Samsung Business Communication Systems (M) 972-761-7000 www.samsung.com/bcs Products/Services: 21, 32, 49, 91, 160 Sennheiser Communications (M) 860-434-9190 x152 www.sennheisercommunications.com Products/Services: 92 SER Ser serine. Ser abbr. serine SER smooth endoplasmic reticulum. Ser serine. Solutions, Inc. (C) 45925 Horseshoe horseshoe, narrow plate, commonly of iron or steel, shaped to fit a horse's hoof and attached to the hoof by nailing it to the inner edge of the horny wall of the hoof. Dr., Ste. 150 Dulles, VA 20166 Contact: Scott Wielar 703-948-5500 www.ser.com info@ser.com Products/Services: 7, 31, 47, 57, 166 SER delivers unsurpassed contact management and speech analytics solutions to support telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. , collections, fundraising, market research and proactive customer care. SER's solutions enable organizations to turn customers into loyal, long-term sources of recurring re·cur intr.v. re·curred, re·cur·ring, re·curs 1. To happen, come up, or show up again or repeatedly. 2. To return to one's attention or memory. 3. To return in thought or discourse. revenue by generating increased customer loyalty, expanding upsell and cross-sell opportunities, maximizing agent productivity, improving customer service and reducing costs. serVonic GmbH (C) +49 8142 4799 x12 www.servonic.com Products/Services: 49, 77, 84, 159, 161 Sitel (S) 866-95S-itel www.sitel.com Products/Services: 130, 131, 132, 133, 135 snom technology AG (M) 978-686-1531 x507 www.snom.com Products/Services: 91 Other: IP Telephones Snowfly Performance Incentives (S, C) 307-745-7126 x7 www.snowfly.com Products/Services: 62, 97, 136, 139, 171 Soffront Software Inc (C) 510-413-9000 www.soffront.com Products/Services: 52, 53, 94, 95, 142 SoundBite Communications (S) 22 Crosby Dr., Bedford, MA 01730 781-897-2500 www.soundbite.com info@soundbite.com Products/Services: 160, 166, 163 Automated Voice Messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. Service SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, and secure payments, and can improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multitenant customer communications platform is used by collection agencies, financial service providers, retailers, telecommunications providers and utilities. For more information, visit www.SoundBite.com. Spanlink Communications (V) 763-971-2000 www.spanlink.com Products/Services: 20, 22, 49, 149 Other: IP Communications Consulting Spectrum Corp. (M) 713-944-6200 www.specorp.com Products/Services: 7, 5, 140 Other: Wallboards, IP Wallboards SpeechCycle (C) 646-792-2720 www.speechcycle.com Products/Services: 52, 130, 166, 163, 170 SPIRIT (C) 408 540-6033 www.spiritdsp.com Products/Services: 27, 31, 32, 44, 45 SpringCM (C) 877-362-7273 www.springcm.com Products/Services: 54, 109, 114, 142 Other: Content Management Software StarTek (S) 303-262-4548 www.startek.com Products/Services: 13, 130, 132 Other: Call Center Integration, Directory Services, Prepaid pre·pay tr.v. pre·paid, pre·pay·ing, pre·pays To pay or pay for beforehand. pre·pay ment n. Calling
Cards
Strategic Communication Systems (C) 800-727-4155 x322 www.strategicinc.com Products/Services: 7, 46, 47, 57, 107 Symon Communications, Inc. (M, C) 500 N. Central Expwy expwy or expy abbr. expressway ., Ste. 175 Plano, TX 75074 Contact: Sales 972-578-8484 www.symon.com sales@symon.com Products/Services: 5, 101, 136, 149, 171 Symon delivers easy-to-use digital communication solutions that allow clients to drive productivity, increase revenues and promote a positive enlightened work culture and customer experience using digital visual displays including the PC desktop. We enable our clients to share knowledge and increase awareness out to their employees by displaying unique but relevant information, branding and messaging, and reporting real-time, mission-critical content and business metrics. Symon products focus on results as shown by improved performance and productivity throughout the businesses. Over 7,000 customers worldwide depend on Symon software, hardware and professional services for the contact center, employee communications and the enterprise. Synergy The enhanced result of two or more people, groups or organizations working together. In other words, one and one equals three! It comes from the Greek "synergia," which means joint work and cooperative action. Solutions, Inc. (S) 602-296-1600 www.synergysolutionsinc.com Products/Services: 102, 130, 132, 133, 134 Syntellect (S, C) 800-788-9733 www.syntellect.com Products/Services: 49, 71, 166, 167, 170 Sytel Limited (M, C) +441296381200 www.sytelco.com Products/Services: 30, 57, 143, 150, 166 Szatan and Assoc. (S) 312-440-9070 www.szatanassociates.com Products/Services: 145 T Taction--The Contact Center (S) 800-508-9936 www.taction tac·tion n. The act of touching; contact. [Latin t  cti .com
Products/Services: 46, 130, 133, 135 TARGUSinfo (S) 800-682-7487 www.targusinfo.com Products/Services: 118, 121, 122, 166 Other: Real-time inbound call center services TASKE Technology Inc. 613-596-2533 www.taske.com Products/Services: 7, 49, 151, 171 Other: Telephone reporting software The following is a list of notable reporting software. Commercial software
Technology Marketing Corp. (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ) (S) 1 Technology Plz., Norwalk, CT 06854 Contact: Sales 203-852-6800 www.tmcnet.com Products/Services: 43, 59, 118, 154, 155 Technology Marketing Corporation (TMC) publishes Customer Inter@ction Solutions, INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , and IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com, TMCnet serves as many as three million unique visitors A count of how many different people access a Web site. For example, if a user leaves and comes back to the site five times during the measurement period, that person is counted as one unique visitor, but would count as five "user sessions. each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. Tel-Assist (S) 888-446-8854 www.telassist.com Products/Services: 130, 135 Other: 1st level help desk Service, Email Response Telacquire Marketing Group Inc. (S) 604-677-7780 www.telacquire.com Products/Services: 118, 121, 130, 133, 134 TeleCall S.A.C. (S) +51 1 4443040 x213 Products/Services: 117, 121, 130, 132, 133 Telecorp Products, Inc. (C) 248-960-1000 www.telecorpproducts.com Products/Services: 7, 5, 107, 136 Other: Quality monitoring, Real-time Recording TeleDirect International, Inc. (C) 480-585-6464 x3360 www.tdirect.com Products/Services: 53, 57, 142, 150 Other: Customer campaign management Software & Services Teleformix, LLC (C) 847-472-5331 www.teleformix.com Products/Services: 51, 53, 136, 157, 163 TeleManagement Search (S) 516-767-6990 www.tmrecruiters.com Products/Services: 98 TelePlaza (S) 402-933-0342 www.teleplaza.com Products/Services: 43, 46, 130, 133, 145 Telerx (S) 800-2TE-LERX www.telerx.com Products/Services: 130, 131, 132, 133, 135 Telespectrum FX (S) 610-213-9792 www.trgcustomersolutions.com Products/Services: 130, 131, 132, 133 TeleTech (S) 303-397-8100 www.teletech.com Products/Services: 22, 52, 112, 136 Other: Customer Relationship Management and Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in TelStrat (M) 972-543-3500 www.telstrat.com Products/Services: 51, 95, 123, 140 Telvista (S) 800-563-9699 x1 www.telvista.com Products/Services: 130, 132, 133, 134, 135 Texas Digital Systems, Inc. (M, C) 800-693-2628 www.txdigital.com Products/Services: 53, 95, 101, 171 The Call Center School (S) 615-812-8400 www.thecallcenterschool.com Products/Services: 13, 46, 155, 156, 157 The Phone Coach (S) 701-530-0806 www.thephonecoach.com Products/Services: 46, 96, 143, 157, 158 The Taylor Reach Group, Inc. (S) 416-276-9068 www.thetaylorreachgroup.com Products/Services: 13, 46 The Telework See telecommuting. Coalition (S) 202-266-0046 x101 www.telcoa.org Products/Services: 46 Other: Work at home contact center solutions Thomas L. Cardella & Associates (S) 319-393-1511 www.youdonthavetosettle.com Products/Services: 130, 133, 135 Other: E-mail marketing Campaigns Tigerpaw Software (C) 800-704-9009 www.tigerpawsoftware.com Products/Services: 47, 53, 142, 171 Other: Professional service Automation (PSA (Professional Services Automation) An information system designed to organize, track and manage all opportunities, work, resources, costs, revenues and invoices to improve the productivity and efficiency of the workforce. ) Software TMP TMP (thymidine monophosphate): see thymine. Direct (S) 973-347-9400 x4248 www.tmpwdirect.com Products/Services: 61, 63, 130, 133, 135 Toshiba America Information Systems, Telecom Systems Division (M) 949-583-3000 www.telecom.toshiba.com Products/Services: 20, 21, 159, 161 Other: Video comm, IP Phones, VoIP, digital phones, wireless phones, softphones TouchLogic (S) 866-707-0207 x205 www.touchlogic.com Products/Services: 160, 166, 163 TouchStar Software (C) 866-338-0678 www.touchstarsoftware.com Products/Services: 173, 57, 143, 150, 151 TRG TRG Training Group TRG The Resource Group TRG Technical Resource Group TRG Technical Review Group TRG Technology Research Group TRG Tory Reform Group TRG Tactical Reconnaissance Group TRG Training received (on overtime forms) Customer Solutions (S) 610-213-9792 www.trgcustomersolutions.com Products/Services: 130, 131, 133 Trivium triv·i·um n. pl. triv·i·a The lower division of the seven liberal arts in medieval schools, consisting of grammar, logic, and rhetoric. Systems Inc. (C) 877-439-9338 x320 www.triviumsys.com Products/Services: 11, 12, 173, 153 Other: Call recording TTC TTC Trying To Conceive TTC Toronto Transit Commission TTC Trans Texas Corridor TTC Toutes Taxes Comprises (French) TTC Trident Technical College (North Charleston, SC) TTC Temporary Traffic Control Marketing Solutions (S) 800-777-6348 x4970 www.ttcmarketingsolutions.com Products/Services: 16, 71, 130, 133, 151 U UCN UCN Universidad Católica del Norte (Chile) UCN University College of the North (The Pas, Manitoba, Candad) UCN Ultra Cold Neutron UCN Unión del Centro Nacional , Inc. (S) 14870 Pony Express pony express, in U.S. history, relay mail service. At its inception in Apr., 1860, the pony express operated between St. Joseph, Mo., the western end of a telegraph line, and Sacramento, Calif. Rd., Bluffdale, UT 84065 Contact: Aaron Glauser 801-320-3468 www.ucn.net aaron.glauser@ucn.net Products/Services: 7, 47, 71, 171 eLearing and Communications InContact[R] is a fully-functional contact center platform capable of serving enterprise-grade centers eliminating the need to manage connectivity or software infrastructure while yielding remarkable TCO (1) (Total Cost of Ownership) The cost of using a computer. It includes the cost of the hardware, software and upgrades as well as the cost of the inhouse staff and/or consultants that provide training and technical support. See ROI. advantages over premises-based alternatives. Integrated ACD and workforce management components deliver the right agent at the right time. Hiring, eLearning and communication modules, when combined with the ACD, result in more skillful skill·ful adj. 1. Possessing or exercising skill; expert. See Synonyms at proficient. 2. Characterized by, exhibiting, or requiring skill. and motivated agents speaking the right message at the right time. UCN's inContact will change your world with implementation measured in days, not months, allowing you to innovate in·no·vate v. in·no·vat·ed, in·no·vat·ing, in·no·vates v.tr. To begin or introduce (something new) for or as if for the first time. v.intr. To begin or introduce something new. and focus efforts on your critical business needs. Ulysses Learning Ulysses Learning helps global organizations improve customer service, sales and coaching results at all points of customer contact. Client results are achieved by using simulation-based e-Learning intelligently blended with facilitation, coaching and performance improvement (S) 800-662-2066 www.ulysseslearning.com Products/Services: 46, 156, 157 Other: Simulation-based e-Learning for CSRs, sales reps and managers Unica Corporation 781-839-8000 Products/Services: 53, 59, 61, 62, 63 Unifica Teleservices (S) 713-461-5895 www.unificateleservices.com Products/Services: 130, 132, 133 Upstream Works Software (C) 905-660-0969 x362 www.upstreamworks.com Products/Services: 22, 49, 58, 136 Other: Agent Desktop & Automation V Velaro Inc. (C) 800-983-5276 x741 www.velaro.com/?cid=171 Products/Services: 63, 102, 106, 111, 109 VERBIO Technologies S.L. (C) +34 934097120 www.verbio.com Products/Services: 107, 147, 167, 170 Other: Voice speaker verification system and voice -enabled web interaction Verint Witness Actionable Giving sufficient legal grounds for a lawsuit; giving rise to a Cause of Action. An act, event, or occurrence is said to be actionable when there are legal grounds for basing a lawsuit on it. Solutions (M) 330 South Service Rd., Melville, NY 11747 Contact: Sales 800-4VE-RINT www.verint.com info@verint.com Products/Services: 123, 136, 147, 171 Other: Call recording solutions Created following Verint's merger with Witness Systems, Verint Witness Actionable Solutions features the broadest portfolio for customer service analytics, workforce optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , quality monitoring/recording, workforce management, eLearning, performance management and customer surveys. From contact centers, to branch and back-office operations and through to the enterprise, its solutions provide the visibility and actionable intelligence Having the necessary information immediately available in order to deal with the situation at hand. With regard to call centers, it refers to agents having customer history and related product data available on screen before the call is taken. to power decision-making, ensure service excellence and drive performance across all aspects of customer operations. Vertical Communications Vertical Communications, Inc. NASDAQ: VRCC is a corporation that specializes in software-based PBXes (eg business telephone systems). Vertical Communications changed its name on 1 January, 2005 from Artisoft, Inc. after acquiring Vertical Networks in September 2004. (M) 877-VER-TICA x2 www.vertical.com Products/Services: 1, 20, 47, 159, 166 Virtual Causeway (S) 978-372-5062 www.v-causeway.com Products/Services: 66, 132, 133 Virtual Hold Technology (S) 330-670-2263 www.virtualhold.com Products/Services: 13, 47, 100, 107 Other: Virtual Queuing Solution VOCALCOM (M, C) 6700 Cote de Liesse, Ste. 102 Montreal, QC H4T2B T2B Text to Buy (mobile text messaging to purchace a product) T2B Talent to Business (Media Talent Network) T2B Tall Two Box 5 Canada Contact: George Seroukas 514-733-6444 www.vocalcom.com gseroukas@vocalcom.ca Products/Services: 7, 49, 57, 107, 150 VOCALCOM provides world-class CRM and contact center software solutions. We proudly have an extensive worldwide client base in over 30 countries. Vocalcom's solutions include ACD, IVR and predictive dialing, latest Asterisk (1) See Asterisk PBX. (2) In programming, the asterisk or "star" symbol (*) means multiplication. For example, 10 * 7 means 10 multiplied by 7. The * is also a key on computer keypads for entering expressions using multiplication. , natural language, VoiceVision, HMP HMP - hybrid multiprocessing , Dialogic di·a·log·ic also di·a·log·i·cal adj. Of, relating to, or written in dialogue. di a·log and Avaya contact center platforms. Together, these next-generation
technologies can be bundled with VOCALCOM's software architecture
to provide turnkey solution for all vertical markets. Our solutions
allow companies to efficiently service their customers while optimizing
their workforce and quality of service. Hermes addresses itself to all
industry sectors that directly target customer interactions: sales,
marketing, collections, customer services and telemarketing.
Voice Print International (C) 800-200-5430 www.vpi-corp.com Products/Services: 173, 123, 136, 147, 156 Voice Teleservices (S) 207-699-2484 www.voiceteleservices.com Products/Services: 46, 130, 133 VoiceObjects, Inc. (C) 650-288-0313 www.voiceobjects.com Products/Services: 53, 147, 160, 166, 163 Voxbone (S) 32 2 808 00 00 www.voxbone.com Products/Services: 130, 135 Other: VoIP origination Origination The process through which a mortgage lender creates a mortgage secured by some amount of the mortgagor's real property. Notes: Also known as loan origination, everyone must go through the origination process when securing a mortgage for a piece of real services VoxMedia Consulting, Inc. (S) 781-259-0404 www.voxmediaconsulting.com Products/Services: 46, 143, 147, 166, 170 VPI VPI Voice Print International (Camarillo, CA) VPI Virtual Path Identifier (used in Asynchronous Transfer Mode) VPI Virginia Polytechnic Institute (aka Virginia Tech) (Voice Print International) (C) 160 Camino Ruiz Camino Ruiz is a road in northern Mira Mesa, San Diego, California that was once planned to be a major connecting route between North County and Miramar. It was also called the Son of 680 after Select Arterial 680 which was deleted. , Camarillo, CA 91301 Contact: Patrick Botz 800-200-5430 www.vpi-corp.com info@vpi-corp.com Products/Services: 123, 136, 147, 156, 171 VPI (Voice Print International) is a leading innovator and provider of integrated call recording, quality monitoring, workforce management, performance management, agent coaching and speech analytics. Through its award-winning modular suite of contact center solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 35 countries. Walker's Research (S) 800-913-0382 www.walkersresearch.com Products/Services: 117, 118, 120, 121 West at Home (S) 800-841-9000 www.westathome.com Products/Services: 130 Other: Home-based Agents, Remote Agents Xceed (S) The Smart Village, KM28, Cairo/Alex Road Cairo, 00 00202 Egypt Contact: Ossama Nazmi +2 02 3776 3000 www.xceedcc.com ossama.nazmi@xceedcc.com Products/Services: 22, 52, 94 Business Process Outsourcing Xceed is the largest and most sophisticated contact center in the Southern Mediterranean region with a capacity of 1,600 Web-enabled, multichannel workstations. It offers inbound/outbound/integrated customer contact solutions. It currently manages programs for clients covering four different continents in eight languages. Xceed is the first and only COPC-2000[R] ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 14001: 2004, ISO 9001:2000, and OHSAS OHSAS Occupational Health and Safety Management System OHSAS Occupational Health & Safety Assessment Series OHSAS Occupational Health and Safety Assessment Scheme (UK) 18001:1999 certified in North Africa and Southern Mediterranean Region. A: Equipment Vendor B: Service Provider/Carrier C: Software Developer D: Solutions Provider E: Reseller/Disributor |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion