AlphaServ.com Expands Partnership With Ingram Micro; Now Offering Managed IT Services to Resellers; Expansion Provides the Company with a Potentially Significant New Revenue Source.

SANTA ANA, Calif.--(BUSINESS WIRE)--May 19, 1999--

AlphaServ.com(SM)(Nasdaq/NM:ALMI), dba name for Alpha Microsystems, a premier provider of true multivendor and professional information technology (IT) services, Wednesday announced that it has extended its relationship through an expanded services offering with Ingram Micro (NYSE:IM), the world's largest wholesale distributor of computer technology products and services, to offer a menu of managed IT services to Ingram Micro's customer base of 140,000 value added resellers (VARs).

"This broadened IT services agreement demonstrates the successful implementation of leveraging key relationships and adding complementary services not only within Ingram Micro, but throughout its reseller base as well," said Doug Tullio, chairman, chief executive officer and president of AlphaServ.com. "Providing these additional services also represents a potentially significant new revenue source for the company through service contracts with VARs."

The new agreement expands the breadth of services and reseller support that AlphaServ.com is providing the global distributor from the warranty and help desk services it currently provides under Ingram Micro's non-branded system program called Frameworks(TM), Total Integration Services.

"Due to the increasing complexities of today's technologies and the decreasing margin in hardware, more and more resellers, especially VARs, are now looking to offer additional capabilities including nationwide IT services, such as those offered by AlphaServ.com," said Joseph Burick, president of AlphaServ.com's IT services division.

"We provide a smart solution for resellers who are in need of a reputable, vendor-neutral, nationwide service provider. Ingram Micro understands this fully, and is embracing our end-to-end capabilities."

Randy Jones, vice president, services at Ingram Micro said, "It is critical that we provide our reseller customers with a comprehensive suite of offerings that are easily accessed and provide value for them and their customers. Service often is the component of customer relationships that makes the difference for our resellers. AlphaServ.com's wide capabilities and service flexibility are qualities of which we believe our resellers can take advantage."

Ingram Micro plans to offer AlphaServ.com's customized managed services capabilities through its dedicated Services sales team. Through the managed services program, resellers will have direct access to AlphaServ.com's full IT services offering, including professional services, multi-vendor maintenance and repair, help desk support and network integration.

This news release contains certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These include the statements that by adding complementary services represents a potential new revenue source for the company. These statements are not and should not be construed as projections. Such forward-looking statements involve known and unknown risks and uncertainties, including (i) the economic and competitive environment of the computer maintenance and IT support services industry in general, and in the company's specific market areas, (ii) the company's ability to maintain sufficient capacity to meet the growing needs of its customer base, (iii) the company's ability to develop, produce, market and deliver products and services that incorporate new technology, are priced competitively, and achieve significant market acceptance, (iv) changes in the cost of IT services, and other factors which may cause the actual results, performance, or achievements of the company, or industry results, to be materially different from any future results, performance, or achievements expressed or implied by such forward-looking statements. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof.

AlphaServ.com is dedicated to being the premier provider of true multi-vendor and professional services to the IT marketplace, including on-site network support and nationwide on-call support through over 60 locations throughout North America. For more information, visit the company's Web site at www.alphaserv.com.

AlphaCONNECT, a division of AlphaServ.com, offers powerful foundation technologies for business intelligence software serving the Internet, intranet, corporate information technology, and software development markets. Both AlphaServ.com and its independent vendor partners use AlphaCONNECT to create award-winning business-to-business and consumer-based products. For more information, visit the company's Web site at www.alphaconnect.com.