Alorica Signs Blitzz Technology to Year-Long Customer Support Contract; Alorica Provides Technical Support as Communications Networking Expert Enters Retail Market.Business Editors/High-Tech Writers CHINO, Calif.--(BUSINESS WIRE)--March 25, 2003 Alorica, a leading customer service management software and services company, today announced that it has signed Blitzz Technology, a communications networking expert, to a one-year customer support contract. Under this agreement, Alorica will provide technical support for Blitzz customers through its call center in Clovis, California Clovis is a city in Fresno County, California, North East of Fresno. As of 2006, the city had an estimated population of 89,924. History The City of Clovis began as a freight stop along the San Joaquin Valley Railroad. . To manage the process, Alorica will utilize its Web-based Helix 2002 enterprise service management software. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Blitzz Technology President Alan Tsao, there were several reasons why the company chose Alorica as its service provider. "Alorica has a very complete offering of services," Tsao said. "We were given positive referrals from current clients that have similar product lines to the ones we offer." Blitzz Technology recently ventured into the retail market with NetWave, a suite of Wireless LAN A local area network that transmits over the air typically in the 2.4 GHz or 5 GHz unlicensed frequency band. It does not require line of sight between sender and receiver. Wireless base stations (access points) are wired to an Ethernet network and transmit a radio frequency over an area products. After more than a decade of experience as a network equipment manufacturing company, the company decided to re-brand itself and develop a new facet of business. Beginning February 17, 2003, the company's products have been available at retail superstores across the country. Just one month since their retail store debut, Blitzz Technology is pleased and hopeful as they look to expand their volume in the coming months. "It takes time, but we are steadily improving our service level," Tsao said. "Alorica has been very helpful in working out the problems." About Blitzz Technology Blitzz Technology is a communications networking expert that was founded to bring the most advanced technologies into everyday life. Blitzz carries a decade of experience in the field of telecommunication and now distributes both broadband communication and networking products. The company's product lines include: cable modem cable modem Modem used to convert analog data signals to digital form and vise versa, for transmission or receipt over cable television lines, especially for connecting to the Internet. , ADSL See DSL. ADSL - Asymmetric Digital Subscriber Line router, IP sharing router, V.90/V.92 56K modem, and wireless networking See wireless network. products. For more information, visit www.iblitzz.com About Alorica Inc. Alorica Inc. is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services In computer networking, IntServ or integrated services is an architecture that specifies the elements to guarantee quality of service (QoS) on networks. IntServ can for example be used to allow video and sound to reach the receiver without interruption. such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions. Alorica Inc. integrates, manages and automates these service solutions with Helix 2002, which also provides real-time Web-delivered data analysis with worldwide accessibility. Alorica Inc. is headquartered in Chino, Calif., and currently provides fully integrated outsourced customer service support for companies such as NEC/Mitsubishi, U.S. Robotics (U.S. Robotics, Inc., Schaumburg, IL, www.usr.com) A modem manufacturer highly regarded for its quality products. The company manufactures its own chipsets (data pumps) and often leads with innovations. Its HST protocol was a high-speed, reliable protocol before V. and eMachines. |
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