Alorica Inc. Recognized by eMachines for Providing Service Excellence; Desktop PC Manufacturer, eMachines Honors Partner Alorica Inc. for High Service Ratings in PC World Magazine.Business Editors CHINO, Calif.--(BUSINESS WIRE)--Dec. 10, 2003 Alorica Inc. was recently honored by its partner, eMachines, for the company's contribution to the outstanding service ratings given to eMachines in the December 2003 issue of PC World magazine. In the publication's annual "Reliability and Service Report Card," eMachines topped the charts for desktop computers, earning the highest overall marks of any PC Manufacturer in reliability and service measures. This achievement represents a remarkable improvement for eMachines. Just three years ago, the company was rated unacceptable in this identical survey, and appeared doomed to be the next computer manufacturer to go out of business. "A major reason that we were able to turn the business around was through Alorica's efforts," said eMachines' Executive Vice President of Customer Care and Quality Assurance, Mike Zimmerman. "This is one of the most challenging industries. Achieving success begins with selecting the right partner. We've done that with Alorica." Alorica's President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Andy Lee People named Andy Lee include:
About Alorica Inc. Alorica Inc. is a leading customer service management firm managing the entire customer lifecycle, from front-office customer interaction to back-office fulfillment. Alorica delivers fully integrated services In computer networking, IntServ or integrated services is an architecture that specifies the elements to guarantee quality of service (QoS) on networks. IntServ can for example be used to allow video and sound to reach the receiver without interruption. such as customer interaction management, service logistics, depot and onsite repair services, as well as total eBusiness solutions. Alorica Inc. integrates, manages and automates these service solutions with Helix 2.0, which provides real-time Web-delivered data analysis with worldwide accessibility. Alorica Inc. is headquartered in Chino, Calif., and currently provides fully integrated customer service support for companies such as eMachines, Bose, Gateway, NEC/Mitsubishi and U.S. Robotics (U.S. Robotics, Inc., Schaumburg, IL, www.usr.com) A modem manufacturer highly regarded for its quality products. The company manufactures its own chipsets (data pumps) and often leads with innovations. Its HST protocol was a high-speed, reliable protocol before V. . For more information, please visit Alorica's web site at www.alorica.com. About eMachines, Inc. Recently noted the No. 3 top-selling desktop PC vendor in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. by industry analysts IDC, eMachines, Inc. is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. dedicated to providing consumers with affordable, high-value personal computers. Incorporating the same high-quality, brand-name components as other major PC brands, eMachines is able to offer premium value to its customers by working closely with its manufacturing and retail partners, and by maintaining one of the lowest operating costs operating costs npl → gastos mpl operacionales in the PC industry. Since inception, eMachines has shipped more than six million PCs through leading national and international retailers, catalog catalog, descriptive list, on cards or in a book, of the contents of a library. Assurbanipal's library at Nineveh was cataloged on shelves of slate. The first known subject catalog was compiled by Callimachus at the Alexandrian Library in the 3d cent. B.C. and online merchandisers. For more information, visit www.emachines.com |
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