Alorica Expands Sales Force to Meet Customer Demands Worldwide; New Team to Focus On eCRM Software, Helix by Alorica, Consulting, and Call Center Logistics Management.Business Editors & High-Tech Writers CHICAGO--(BUSINESS WIRE)--April 9, 2001 Alorica Inc., the world's foremost leader in customer care and post sales support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , today announced that its global sales team is expanding significantly, as part of an aggressive plan to more then double its sales division. The additional staff will allow Alorica to fulfill its goals of providing top-notch service to its growing customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) software (Helix by Alorica(TM)) business, call center, logistic, and technical support services. As part of the company's strategic growth, three business development executives will occupy new sales offices in Dallas/Austin, San Jose/San Francisco, and the Los Angeles/Orange County area by the first week of April. By mid-April, two more will man offices on the east coast, and three sales representatives will be added in Europe. "We are extremely excited. These are uniquely qualified sales professionals with extensive experience in the service/solution industry; they understand diversified multi-category services and CRM software," said Robert Luke, executive vice president of sales and marketing. "Their high level of expertise will allow us to explore new opportunities in the CRM world, and build on Alorica's commitment of providing quality service to our global customers." About Alorica Inc. Alorica (www.alorica.com) is the world's first and only complete CRM service provider that delivers fully integrated customer interaction management, service logistics, depot and onsite repair services and total e-commerce solutions. Alorica manages the process with Helix by Alorica(TM), an award-winning Web-based customer service software that provides real-time reporting throughout the world. Alorica's products and services are sold worldwide in more than 30 countries through the firm's exclusive channel of strategic partners. With headquarters in Chino Chino (chē`nō), city (1990 pop. 59,682), San Bernardino co., S Calif.; founded 1887, inc. 1910. It is the business and processing center of a diversified farming (notably dairying) area. , Calif., Alorica has more than 1,500 employees across the globe. Currently, Alorica provides post-sales service and support for major companies like U.S. Robotics (U.S. Robotics, Inc., Schaumburg, IL, www.usr.com) A modem manufacturer highly regarded for its quality products. The company manufactures its own chipsets (data pumps) and often leads with innovations. Its HST protocol was a high-speed, reliable protocol before V. , American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Packard Bell See Packard Bell NEC. , and eMachines Inc. |
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