Allstate and Sapient Present Tools for Enhancing the Advisor-Customer Relationship At American Banker Conference.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--May 31, 2002 Sapient's Experience-Based Research Methods Helped Allstate Financial Identify Advisor Needs and Develop New Tools To Increase Distribution Sapient sa·pi·ent adj. Having great wisdom and discernment. [Middle English, from Old French, from Latin sapi (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :SAPE SAPE Sapient Corp (stock symbol) SAPE Substance Abuse Prevention Education SAPE Survivable Adaptive Planning Experiment SAPE Sexual Assault Prevention and Education ), a leading business and technology consultancy, today announced that Vice President Rex Wilson, who leads the company's Midwest Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. practice, will join Allstate Financial Assistant Vice President of Distribution Channel Management Lisa Flanary to present strategies for enhancing the advisor-customer relationship at American Banker's Customer Centricity Customer centricity refers to the orientation of a company to the needs and behaviours of its customers, rather than internal drivers (such as the quest for short term profit). Forum. The conference will be held June 3-4 at the Chicago Marriott. In the session, "Empowering the Advisor to Achieve a Better Customer Experience," Flanary and Wilson will discuss how Allstate Financial, a business unit of The Allstate Corporation, is implementing new technology tools that enable their distribution partners to deliver better customer service. The presentation will explore the business benefits that Allstate is realizing through understanding the advisor experience and building the right tools and technology to enhance their effectiveness. The session is scheduled for Monday, June 3 at 10:30 a.m. "Allstate aims to be the preferred provider of retirement products for our distribution partners. Sapient understood that our advisors are the crucial link to our customers, and they helped us develop a robust technology solution that provides improved connectivity and tools to maximize advisor performance," said Flanary. "Today's financial advisors need to balance the needs of the financial services institutions while still providing personalized advice and service to their customers. What separates Allstate from other companies is their willingness to understand the advisor experience and design technology that supports it," said Wilson. "By providing tools and information access that make it easier for advisors to do their job, Allstate is creating a substantial competitive advantage." Sapient and Allstate Financial have been working together for more than a year on a comprehensive technology initiative to enhance customer service and increase sales across Allstate's distribution channels. By conducting extensive user research, which included interviewing Allstate Financial's distribution partners in their work environments, Sapient identified key advisor preferences. These findings guided the design and implementation of a web-enabled solution that empowers Allstate Financial's advisors through increased functionality, sales support and financial planning Financial planning Evaluating the investing and financing options available to a firm. Planning includes attempting to make optimal decisions, projecting the consequences of these decisions for the firm in the form of a financial plan, and then comparing future performance against tools. About Sapient Sapient, a leading business and technology consultancy, helps Global 2000 clients achieve measurable business results through the rapid application and support of advanced technology on a fixed-price basis. Founded in 1991, Sapient employs approximately 1,900 people in offices in Atlanta, Cambridge (Mass.), Chicago, Dallas, Denver, Dusseldorf, Houston, London, Los Angeles Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. , Milan, Munich, New Delhi New Delhi (dĕl`ē), city (1991 pop. 294,149), capital of India and of Delhi state, N central India, on the right bank of the Yamuna River. , New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Tokyo, Toronto and Washington, D.C. More information about Sapient can be found at www.sapient.com. Sapient is a registered servicemark of Sapient Corporation. All other product, service and company names are trademarks or servicemarks of their respective owners. About Allstate The Allstate Corporation (NYSE NYSE See: New York Stock Exchange : ALL) is the nation's largest publicly held personal lines insurer. Widely known through the "You're In Good Hands With Allstate(R)" slogan, Allstate provides insurance products to more than 14 million households and has approximately 13,000 exclusive agents in the U.S. and Canada. Customers can access Allstate products and services through Allstate agents, or in select states at allstate.com and 1-800-Allstate. Encompass(SM) and Deerbrook(R) Insurance brand property and casualty products are sold exclusively through independent agents. Allstate Financial Group includes the businesses that provide life insurance, retirement and investment products, through Allstate agents, workplace marketing, independent agents, banks and securities firms. |
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