Alloy Software Helps Manufacturing Organizations Build Their IT Service Desk Operations.NUTLEY Nutley, town (1990 pop. 27,099), Essex co., NE N.J., a residential suburb of Newark, on the Passaic River; settled 1680, inc. 1902. Pharmaceuticals, dyestuffs, and machinery are made. After the Civil War the town was a center for writers and artists. , N.J. -- Alloy alloy (ăl`oi, əloi`) [O. Fr.,=combine], substance with metallic properties that consists of a metal fused with one or more metals or nonmetals. Software, Inc., a leading provider of IT service and asset management software solutions, today announced continued strong demand for its Alloy Navigator See Netscape Navigator, Netscape and Norton Navigator. Navigator - Netscape Navigator and Alloy Discovery products within the manufacturing industry. Manufacturing clients of all sizes are optimizing Alloy Navigator as an IT service desk solution with integrated asset management and the capability to audit computers, while other manufacturing clients are optimizing Alloy Discovery as a comprehensive audit tool. Alloy Software attributes its success within the manufacturing market to each product's low cost, ease-of-use, flexibility, scalability How much a system can be expanded. See scalable. scalability - How well a solution to some problem will work when the size of the problem increases. For example, a central server of some kind with ten clients may perform adequately but with a thousand clients it , and customization capabilities. Alloy Navigator is a comprehensive, integrated IT service management solution based on ITIL (Information Technology Infrastructure Library, www.itil.co.uk) One of the more comprehensive as well as non-proprietary and publicly available sets of guidelines for "best practice" IT services management, owned by the British Office of Government Commerce (OGC). principles. Alloy Navigator offers a perfect blend of service support, configuration management, and change management, all consolidated into a single seamless solution, focused on streamlining service processes and effectively managing the complete IT life cycle. Alloy Discovery (formerly known as Alloy Network Inventory) is a comprehensive, budget-friendly, and easy-to-deploy network inventory solution that provides accurate and up-to-date information for every computer on your network. Both products offer manufacturing customers a powerful suite of tools to standardize stan·dard·ize v. 1. To cause to conform to a standard. 2. To evaluate by comparing with a standard. , simplify, and streamline IT operations. Leveraging industry best practices, Alloy Navigator enables manufacturing customers to automate To turn a set of manual steps into an operation that goes by itself. See automation. their IT service management processes, including incident, problem, change, and configuration management. Meanwhile, Alloy Discovery provides the tools necessary for manufacturing organizations to configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. , deploy, run computer audits, and analyze audit results. "We selected Alloy Navigator for three main reasons - the user interface is simple and well-designed, the product is easily customizable, and the customer support is second to none," explained Alex Oliva oliva /oli·va/ (o-li´vah) pl. oli´vae [L.] olive (2). o·li·va n. pl. o·li·vae See olivary body. , IT Director at Makita USA. "With Alloy Navigator, we now have an optimal help desk system and most of our support issues are solved the same day, or within 24 hours." Manufacturing companies use Alloy Navigator to assist in the day-to-day operations of the IT department, which includes providing help desk support for software applications, printers, and workstation, while also supporting the technical needs of manufacturing managers, supervisors, and operators. Manufacturing companies who already have another help desk system in place, or whose IT management priorities require only audits of their computers, benefit greatly from Alloy Discovery. Alloy Discovery offers on-demand and scheduled audits of computer hardware and software inventory and provides a convenient interface for a wide array of system management tools, ranging from Telnet, SSH (Secure SHell) A security protocol for logging into a remote server. SSH provides an encrypted session for transferring files and executing server programs. Also serving as a secure client/server connection for applications such as database access and e-mail, SSH supports a , and Remote Desktop to advanced remote management utilities, such as Sysinternals Troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. Utilities. A number of manufacturing companies (both domestic and abroad) are currently using the Alloy Navigator or the Alloy Discovery product. A few of these organizations include Makita USA, The D-J Group of Companies, Canam Steel Corporation, Ossur, and many more. "Most manufacturing companies have multiple branches, with offices all across a certain state or even across the country," explained Robert Josefs, Manager of Marketing and Sales at Alloy Software. "It is imperative for these organizations to have access to a reliable, easy-to-use, centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. help desk system to track and resolve support calls. In addition, for those manufacturing organizations that need to take control of their hardware and software inventory, Alloy Discovery is an ideal product as it offers an array of methods and strategies to carry out those tasks." Pricing & Availability Alloy Software's Alloy Navigator 5.3 is priced per agent and audit node. Pricing for a three-user access license supporting 100 computer nodes is $3,845 (which includes maintenance). Pricing for 100 computer node license of Alloy Discovery is $795. For more information regarding pricing and availability, please visit www.alloy-software.com. About Alloy Software Established in 2002, Alloy Software is a leading provider of service and asset management software solutions that help organizations of all sizes automate IT operations. The company's flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize optimize - optimisation IT resources, improve productivity, streamline business processes, ensure software license compliance and reduce costs. The company's Alloy Discovery product is a comprehensive network inventory software solution for administrators and IT service providers designed for small and medium-sized businesses. For more information, contact Alloy Software at (973) 661-9700 or visit www.alloy-software.com. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion