Allot and Aspect Team to Improve Prioritization of Time-Sensitive Traffic for Multichannel Contact Centers.Business Editors/High-Tech Writers SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. and BURLINGAME, Calif.--(BUSINESS WIRE)--June 5, 2001 Aspect Communications Corporation (Nasdaq: ASPT ASPT American Society of Plant Taxonomists ASPT American Society of Phlebotomy Technicians ASPT Average Score Per Taxon (neural networks) ASPT Academy of Screen Printing Technology ASPT Army School of Physical Training ), the leading provider of contact servers for managing customer transactions across all communication channels, and Allot al·lot tr.v. al·lot·ted, al·lot·ting, al·lots 1. To parcel out; distribute or apportion: allotting land to homesteaders; allot blame. 2. Communications Inc., a premier provider of policy-based quality-of-service (QoS) networking solutions, today announced an alliance that will allow Allot's QoS solutions to be integrated into the Aspect(R) multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple contact center environment. Companies using the integrated solution will be able to more effectively manage network traffic and prioritize business and time-sensitive traffic, such as voice-over-IP (VoIP) or "gold-level" customer contacts, over other traffic to improve the quality of the customer's service experience and grow revenue. The Aspect Contact Server connects all contacts, regardless of the communications channel Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies customers choose to use, to the correct company resource on first contact and pulls together all relevant information from throughout the enterprise for enabling quick resolutions via live or self-service. Adding Allot's NetEnforcer QoS infrastructure to the system will enable network managers to direct the allocation of network resources, such as bandwidth, based on policies, for increased efficiency and cost savings. With Allot's technology, businesses can also monitor the network use and identify the resources that require prioritization according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. business rules defined by the customer within the Aspect Contact Server. "Combining Allot's NetEnforcer and NetPolicy QoS products with our server software solution will empower our joint customers to convert their business policies into more productive networking actions in the open Internet environment," said Suzanne Hoffman, Aspect's vice president of global channels. "We are pleased to join Aspect in providing this integrated solution," said PG Narayanan, chief executive officer of Allot. "Together we can offer our customers ways to improve their service performance and deploy technologies such as Web collaboration and VoIP with proper quality-of-service control." About Allot Communications Allot Communications was founded in December 1996 to deliver policy-based networking solutions that improve performance and enable the deployment of mission-critical, time-sensitive applications in IP networks. By providing flexible quality-of-service (QOS) solutions to enterprises, Allot allows network managers to direct allocation of network resources based on business priorities, and thereby to achieve higher efficiency and cost savings. Additionally, by providing service level agreement (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) solutions to service providers, Allot enables network and application service providers to offer SLA-based services to their customers and thus to increase their own revenue. In 1998, Allot was recognized as a "Top 25 Hot Startup" by Data Communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. and was presented with the magazine's "Hot Product of the Year" award in 1999. Allot Communications has established offices in Burlingame, Calif.; Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation). Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the ; New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. , N.Y.; Minneapolis, Minn.; Tel Aviv Tel Aviv (tĕl əvēv`), city (1994 pop. 355,200), W central Israel, on the Mediterranean Sea. Oficially named Tel Aviv–Jaffa, it is Israel's commercial, financial, communications, and cultural center and the core of its largest , Israel; Tokyo, Japan; Singapore; Sophia Antipolis, France; Munich, Germany; London, United Kingdom; and Randers, Denmark. The company sells and markets its products worldwide through OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and and distributor channels. Visit Allot on the Web at www.allot.com. About Aspect Communications Aspect Communications Corporation is the leading provider of customer relationship portals, contact servers for managing dynamic customer contact transactions across all wired and wireless communication channels. The Aspect Contact Server (formerly named Aspect Portal) allows businesses to manage all customer contacts dynamically and turn them into relationships, opportunities and loyalty. Aspect is the only company today that delivers a complete multichannel contact center -- the core of any company's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. strategy. The Aspect Contact Server synchronizes all customer contact points, including live and self-service, with demonstrated customer return on investment. Aspect's leadership in CRM is based on more than 15 years of experience and over 7,600 implementations deployed worldwide. Aspect powers 78 percent of the Fortune 50. The company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information, visit http://www.aspect.com or call 877/621-3692. Note to Editors: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners. |
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