Allmerica Financial Selects Relicore Clarity To Drive Advancements In IT Service Management.Business Editors/High-Tech Writers BURLINGTON, Mass.--(BUSINESS WIRE)--June 15, 2004 Relicore Clarity IT Service Configuration Management Solution Provides Automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. , Real-Time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. , Server-to-Service Visibility Into Allmerica's Insurance Systems Relicore, Inc., a leading provider of automated, real-time configuration management solutions, today announced that Allmerica Financial has selected its Relicore Clarity IT service configuration management software to drive enhanced change management capabilities for some of Allmerica's most mission-critical business applications. Allmerica is using Relicore Clarity to track operational changes in its point of sale and underwriting Underwriting 1. The process by which investment bankers raise investment capital from investors on behalf of corporations and governments that are issuing securities (both equity and debt). 2. The process of issuing insurance policies. workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. systems used by its independent insurance agents to originate o·rig·i·nate v. 1. To bring into being; create. 2. To come into being; start. and change policies. Allmerica's initial implementation is focused on gaining better control of hardware and software configurations, with a future goal of ensuring that IT staff members are proactively notified of changes that happen outside of approved change windows, and that they fully understand the impact of proposed changes to this environment prior to implementation. "One of our biggest challenges is ensuring system availability and meeting - or exceeding - service-level agreements within an increasingly complex and distributed IT environment," said David Carlson, Vice President of IT Service Delivery with Allmerica Financial. "By providing us with an immediate, always up-to-date map of the servers and applications supporting key business services, Relicore Clarity is enabling us to make significant improvements to the change management and problem resolution processes we use to ensure availability for one of our most mission-critical business services." "As IT Operations teams continue to align align (  līn),v to move the teeth into their proper positions to conform to the line of occlusion. with strategic business objectives and transform themselves into IT Service Management teams, it is essential that they have an automated, real-time, accurate representation of the application infrastructure supporting their key business services - without this information, they're significantly limited in their ability to resolve problems or effectively manage infrastructure changes," said Firdaus Bhathena, Relicore's Co-founder, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "This is exactly the insight that Relicore Clarity provides, and we're pleased to provide Allmerica with these capabilities now and in the future." About Relicore Clarity Relicore Clarity, an automated configuration management system for distributed application An application made up of distinct components running in separate runtime environments, usually on different platforms connected via a network. Typical distributed applications environments, is the industry's only solution that automatically discovers and maps distributed application infrastructure and tracks changes to it in real time. Relicore Clarity's real time, event-driven technology automatically maps the interdependencies between servers and resident infrastructure and business software, revealing exactly which applications and supporting systems are part of which business services. In the context of visible business service maps, Relicore Clarity tracks application and server configuration, structure, and content changes in real-time, providing infrastructure and systems engineering teams within IT Operations with the deep operational visibility they need to more effectively manage their change, release, and problem management processes, and strategic initiatives such as data center migrations and consolidations, DR/BCP, and compliance with higher confidence, lower cost, and fewer errors. About Allmerica Worcester, Massachusetts-based Allmerica Financial is group of insurance companies headed by Allmerica Financial Corporation, a Fortune 500 company. Allmerica's lead companies include Howell, Michigan-based Citizens Insurance Company of America, founded in 1915, and Worcester-based The Hanover Insurance Hanover Insurance (formerly NASDAQ: HINS) based in Worcester, Massachusetts is one of the oldest continuous businesses in the United States, still operating within its original industry. Company, founded in 1852. Citizens and Hanover Hanover, city, Germany Hanover, Ger. Hannover, city (1994 pop. 524,820), capital of Lower Saxony, N Germany, on the Leine River and the Midland Canal. offer a range of property and casualty insurance coverages to individuals, families and business through a wide network of independent agents. The Citizens and Hanover Insurance Companies are ranked among the top 30 property and casualty insurers in the country. About Relicore, Inc. Founded in November 2000, Relicore delivers automated, real-time configuration management solutions that enable IT organizations to increase service availability, reduce the cost of service delivery, and achieve business/IT alignment by providing unprecedented insight into today's complex, distributed enterprise application infrastructure. Relicore's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Relicore Clarity, is an automated discovery, tracking, and dependency dependency In international relations, a weak state dominated by or under the jurisdiction of a more powerful state but not formally annexed by it. Examples include American Samoa (U.S.) and Greenland (Denmark). mapping system for distributed application infrastructures that addresses the fundamental challenges facing IT organizations today - overwhelming complexity, constant change and scattered Scattered Used for listed equity securities. Unconcentrated buy or sell interest. information. Relicore, Inc. is headquartered in Burlington, MA and is privately held. For more information on the company and its products, visit www.relicore.com, send email to info@relicore.com or call 781.229.1122. Relicore is a registered trademark and Relicore Clarity and Dependency Maps are trademarks of Relicore, Inc. All other trademarks contained herein are the property of their respective owners. |
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